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- Crossword Puzzle

This crossword contains the following questions and answers:

Your most important communication tool when you’re on the phone is your _____. voice

Another word for internal customer is _____. coworker

Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p

You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e

You start each call with a friendly ____ g r e e t i n g

Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g

With angry customers it’s important to let them do this, _____. v e n t

A positive one will make your day better. a t t i t u d e

The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek

Customer complaints should be seen as _____ to improve service. opportunit

Delighting your customers means _____ their expectations. exceeding

When speaking with customers you should vary the _____ of your voice. Tone

The people you serve each day. customers

Anticipating problems, heading them off and alerting customers is being _____. proactive

Treat each customer as if they’re the _____ one you’ll deal with that day. only

Customers who have their complaints satisfactorily resolved tell an average of how many people? five

The most important customer service skill is _____. listening

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- Crossword Puzzle

This crossword contains the following questions and answers:

a plane figure formed by the intersection of a double right cone and a plane. examples include circles, ellipses, hyperbolas, and parabolas. Conic Sections

the set of points in a plane that are a fixed distance from a given point called the center of the circle. Circle

a line that is in the same plane as a circle and intersects the circle at exactly one point. Tangent

the set of all points P in a plane such that the sum of the distances from P to two fixed points F and G, called the foci is constant. Ellipse

the longer axisof an ellipse. the foci of the ellipse are located on the major axis, and its endpoints are the vertices of the ellipse. Major Axis

the endpoints of the major axis of the ellipse. Vertices ellipse

the shorter of axis of an ellipse. its endpoints are the co-vertices of the ellipse. Minor Axis

the set of all points P in a plane such that the difference of the distances from P to two fixed points F and G called the foci, is a constant d=[PF - FG] Hyperbola

one of two fixed points F and G that are used to define a hyperbola. for every point P on the hyperbola PF - PG is constant. Foci

one of the two symmetrical parts of the hyperbola. Branches

the endpoints on the minor axis. Co Vertices ellipse

the axis of symmetry of a hyperbola that contains the vertices and foci. Transverse Axis

the endpoints of the transverse axis of the hyperbola Vertices hyperbola

the axis of symmetry of a hyperbola that separates the two branches of the hyperbola. Conjugate Axis

the endpoints of the conjugate axis. Co vertices hyperbola

a fixed point F used with a directrix to define a parabola. focus

the fixed line used to define a parabola. every point on the parabola is equidistant from this and a fixed point called the focus. Directrix

a system in which at least one of the equations is not linear. Nonlinear equations

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This crossword contains the following questions and answers:

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