Type
Crossword
Description

The Law of some stated require us to inform you that this communication is an attempt to collect a debt and that any information obtained will be used for that purpose. MINIMIRANDA
What is the abbreviation for Collections and Recover system? CARS
Wells Fargo accepts _______ and written request to cease and desist communication. VERBAL
After following the procedure for a verbal authorization, where do you document the details on the account? SPECIALINSTRUCTIONS
The ________ system automatically checks for NSF’s and provides a message if any are recorded for the account. DIRECTDEBIT
At the customer’s request, you may provide a one-time waiver of a _____ charge of reasons listed in the policy. LATE
What are you required to say when closing an outbound or inbound call? THANKYOU
What tool do you use to view specific information by state? STATETOOL
What does warning flag “44” indicate? SCRA
Only change _______ information for the profile of the account holder with whom you are speaking. DEMOGRAPHICS
In what compliance state must the collector disclose his/her name and purpose of the call within the first 30 seconds? OREGON
A long-term PTP is any payment plan on a scheduled frequency that brings the account current within ____ months. TWO
To assist our customers who have a hearing impairment or other disabilities we accept this type of call. RELAY
What does CARS State “N05” stand for? REQUESTHOLD
How many states require a customer signature for a deferment? EIGHT
If there is no response from a customer but background noise at the beginning of an inbound call, how long should you wait before ending the call? TWOMINUTES

Banking Terms Crossword

Type
Crossword
Description

Bank branch offices, hours of operation, availability of ATM Location
Direct deposit, automatic payments, overdraft protects, online banking, discounts or free checking for students Special Features
Monthly charges, per check costs, printing of checks, balance inquiry cost, ATM checks Fees
Minimum balance, holding period for deposited checks Restrictions
An payment system where bills are paid through direct withdrawal from a bank account Automatic Payment
A financial cooperative owned by its members to serve its members. It offers the same financial services as a bank Credit Union
Allow customers to get cash and conduct banking transactions ATM
An account that allows you to deposit money and write checks on that account. Checking Account
The amount of money currently in an account Balance
A business that keeps money safe fro its customers, lends money to borrowers, and provides other financial services Bank
A banking card that can be used to purchase goods and services electronically. The amount is transferred immediately. Debit Card
The least amount of money a bank requires when opening an account Minimum Deposit
The money put into a bank account Deposit
A savings or checking account set up in the names of more than one person Joint Account
The money a bank pays for the use of a person’s money. Interest is referred to in terms of annual percentage rate (APR) Interest
Tells how much money you currently have in your account (account balance) Inquiry
A secret number or code that protects the security of an account PIN
An amount of money taken out of an account Withdrawal
A bank account that allows you to put money away to use later. The bank pays interest in exchange for the use of the money in the account Savings Account
Business done with a bank, including deposits, and withdrawals Transaction
A bank employee who performs banking services for the public, such as cashing checks and accepting deposits Teller

HIPAA COMPLIANCE TRAINING Crossword

Type
Crossword
Description

I can not take _______________ inside the Hospital. Selfies
What do the initials ePHI stand for electronically Protected Health _________ ? Information
Abbreviation for the Health Insurance Portability and Accountability Act of 1996? HIPAA
Every patient has the right to ___________ with their medical treatment and conditions. Privacy
By law hospitals must train annually on HIPAA ____________. Compliance
Hospitals have ___________ and procedures to meet Federal HIPAA rules and regulations. policies
If you suspect someone is violating the facility's privacy policy , you should? report
HIPAA security and privacy applies to everyone ______ in the facility. working
HIPAA is governed by _____ and Human Services? Health
HIPAA was created with _____ standards for all patients. Security
Accessible __________ Health Information (PHI) is limited to only that information needed for performance of services. Protected
Personally identifiable health information is protected by HIPAA includes photographic, electronic, spoken word and ______? Paper
I may not post any identifiable information on______? Social media
All information regarding patients must stay confidential. I can not even tell my friends or ____. Family
I may not share my computer log-in _____ with anyone. Password

Digital Citizenship crossword

Type
Crossword
Description

bullying through the internet Cyberbullying
An email from a fake bank is an example of what? Sceme
Thinking something is one thing when its not Scam
acts as a lock for online accounts password
what you leave behind on the internet digital footprint
rules you have to follow Policy
Steps you need to follow Procedures
Unnecessary issues that are usually over exaggerated Drama
Social networking digital media
Share to much information oversharring
when people track information to steal stuff from you tracking
interacting with other people communication
instantly communicating instant messaging
A profile character avatar
gaming online videogames

Compliance Crossword Puzzle

Type
Crossword
Description

Occupational Safety and _________ Administration Health
FERC Order 706 governs these Standards CIP
Generally ________________ Accounting Principles Accounting
ATC’s FERC formula rates are housed within this MISO
An ATC ___________ has a $50,000 expenditure authorization limit Manager
Escheatment is the process of turning over ___________ property to a state authority Unclaimed
The frequency of completing ATC’s Business Ethics Questionnaire Annual
Regulation (acronym) enacted in 1996 aimed at ensuring medical records, medical billing, and patient accounts meet certain consistent standards with regard to documentation, handling, and privacy HIPAA
An employee may take maternity leave under the ________ and Medical Leave Act Family
The heading on Page 3 of ATC’s Code of Conduct: Doing What’s _________ Right
Tax (acronym) imposed on both employees and employers to fund Social Security and Medicare FICA
The Federal _____________ Guidelines outline the seven elements of an effective compliance program Sentencing
Tone at the ________ Top
An anonymous way to report an ethics or compliance concern Helpline
The number of members on ATC’s Policy & Ethics Committee Four
________________ Reliability Organization Midwest
Juanita Banks is ATC’s Designated ___________ Officer Compliance
Substantiated ethics and/or compliance violations are reported to ATC’s ____________ Committee Audit
Enterprise ____________ Management Information
Regulatory entity (acronym) that assists in the protection of employment discrimination on the basis of race, sex, religion, national origin, and a variety of other characteristics EEOC
Information should be classified as ATC __________ Information when the unauthorized disclosure, alteration, or destruction of that information could expose the Company to a significant level of risk Confidential
Controls for providing Users the means to verify or validate a claimed identity through the presentation of something they know (e.g., passwords), something they own (e.g., hardware token), or something they are (e.g., fingerprint, biometrics, etc.). Authentication
Per the Acceptable Use of Electronic Resources Policy, data moved to removable media sources (e.g. USB, CD, etc.) must be ___________. Encrypted
Ways to report potential issues or concerns are outlined in ATC’s Open ______ Policy Door
Employment ______________ and Professional References Policy Verification
Accepting a gift card from a supplier vying for business at ATC represents a Conflict of ________ Interest
Per the External Communications & Social Media Policy, do not represent yourself as a ____________ for ATC Spokesperson
Per the Gifts & Entertianment Policy, all tangible gifts given to an ATC employee, regardless of dollar amount, must be reported to _________ Payroll
Environmental ____________ Agency Protection
A competitive _________ is required to procure services over $100,000 Bid
___________ Oxley Act was instituted in 2002, as a result of a series of high-profile financial scandals Sarbanes
Per NERC, Critical __________ are facilities, systems, and equipment which, if destroyed, degraded, or otherwise rendered unavailable, would affect the reliability or operability of the bulk electric system Assets
Personnel Risk ____________ Policy Assessment
The Travel & Expense Policy governs transactions inputted into this system Concur
___________ employees who do not charge time to project work orders only need to report their exception time (e.g. vacation, sick, personal, or floating holiday hours) each pay period Exempt
Per ATC’s Code of Conduct, each ATC employee has a responsibility to promptly _________ any known violation or dishonest, unethical, or illegal conduct Report
_______ % of ATC’s corporate goal attainment ties to Reliability Compliance Fifteen
Behavior Based _________ Observations Safety

OPSEC is not Puzzling Crossword

Type
Crossword
Description

What you should do to your anti-virus software on a regular basis UPDATE
What you should do to all papers with PII or other sensitive information SHRED
Where you should keep your badge when off-site Outofsite
An adversary is considered a _________ THREAT
"Computer1234" would be a bad example of this PASSWORD
Actions that mitigate a threat COUNTERMEASURES
An option to protect your credit FREEZE
What potential harm from poor OPSEC is called RISK
What you must do to emails containing Critical Information ENCRYPT
What a weakness in our practices or defenses is called VULNERABILITY
The type of information that OPSEC protects CRITICALINFORMATION
The number of steps in the OPSEC process FIVE
The Freedom of Information Act is for what type of information FOUO
It is very important to use privacy settings on _______________ SOCIAL MEDIA
What you should remove each time you walk away from your NMCI computer CAC
What you cannot take with your smartphone or camera anywhere onsite PICTURES
What you should practice whenever you discuss your work with anyone NEED TO KNOW
OPSEC is a _______ effort TEAM
What is the abbreviation of the list that shows the commands Critical Information CIL
The kind of email account you can't use to conduct Government business PERSONAL

Financial Literacy Terms Crossword

Type
Crossword
Description

one who takes risk and initiative to set up their own business entrepreneur
tax paid on business profits corporation tax
amount of pay you ear before any deductions are made gross pay
these are taken away from the tax amount you owe tax credit
the principle states that you cannot make a profit from insurance indemity
amount of pay you take home after all deductions net pay
an entrepreneur must be will to take this in order to set up a business risk
this principle state that you must tell the whole truth when applying for insurance utmost good faith
this type of checking account pay customers interest interest bearing
to designate oneself as the payee by signing a check endorse
a written order used to tell a bank to pay money from an account to a check holder check
Electronic Funds Transfer EFT
a check written to this person payee
not enough money in the account to cover the check insufficient funds
this type of account one person can make withdrawals single
this type of account are owed by more than one person joint
things that are necessary needs
things you would like to have wants
when you set money aside for a "rainy day" emergency funds
The amount of money you allocate to pay for items budget
everything you need, want or do requires what money
when you take money out of your bank account withdrawal
the amount of money you have available in your account balance
person identification number PIN
check returned to drawer's account and funds are withdrawn check clearing

Food Safety Crossword Puzzle #1

Type
Crossword
Description

Pathogen that may be found in dairy plant any grows at refrigerated temperatures listeria
Ensure _______________ are properly attired to avoid any potential foreign material contamination hairnets
Immediately inform your Supervisor if you are suffering from a _____________________ disease communicable
Place all ________________ butts in the containers provided to avoid any littering and maintain a clean premises cigarette
____________________ is one of our new core values Excellence
We must strive to be " _______________ ready every day" to meet our customer, regulatory and corporate requirements Audit
First Time Right _______________ Quality
All _____________ from the outside must be kept locked to comply with our Biosecurity Policy doors
Proper ______________________ is the #1 defense against foodborne illness handwashing
We must immediately report any food ________________ deviations to ensure a strong food safety program and culture safety

Quartz Security: Crossword puzzle for National Cyber Security Awareness Month 2017

Type
Crossword
Description

a list of entities that are blocked or denied access/privilege BLACKLIST
the unauthorized access and disclosure of sensitive information released outside of an unauthorized organization DATA BREACH
specialized techniques for gathering, retaining and analyzing data as evidence for investigations FORENSICS
an act of pretending to be from a reputable organization to deceive individuals into providing sensitive information PHISHING
a list of organizations that are considered trustworthy or allowed access/privilege WHITELIST
ensuring information with sensitive data remain hidden, inaccessible to unauthorized users. DATA PRIVACY
a type of malware that requires some type of payment to either remove the malware by the hacker, or retrieve files that have been encrypted by the hacker. RANSOMWARE
a type of digital currency Bitcoin
The practice and process designed to help protect one or an organizations networks, computers, programs and data from unauthorized access. cybersecurity
Medical history information, laboratory results, insurance information and other healthcare data an entity collects to identify an individual Personal health Information
The name of the leader who you would report security incidents to Charlie Pierce
The name of the leader who you would report privacy incidents to Kelly Skifton
The name of our Chief Information Officer who oversees the IT Infrastructures at Quartz Marybeth Bay
Duo-Security is considered what type of authentication when logging in remotely? Multifactor
Name of the form used to submit requests for: Hardware/Software, Security, Telecom or Facilities (Badging only) IT Request Form
To report a compliance incident, who do you contact? compliancehotline
Quartz policy and procedure S014 outlines what type of policy? ACCEPTABLE USE
The process of taking an unencrypted message or data and applying a mathematical function to it, to produce an encrypted message ENCRYPTION
What process do you need to go through for approval before files can be exchanged externally? externaldatareview
You are required to wear this item at all times while on Company premises badge
When a person tags along with another person who is authorized to gain entry pass a certain checkpoint piggyback

Ethics & Legal Terms Crossword

Type
Crossword
Description

Use (something) to bad effect or for a bad purpose; misuse. Abuse
legal doctrine related to the guilt of someone who aids or abets in the commission of a crime Aiding & Abetting
A threat or attempt to inflict offensive physical contact or bodily harm on a person (as by lifting a fist in a threatening manner) that puts the person in immediate danger of or in apprehension of such harm or contact Assault
An offensive touching or use of force on a person without the person's consent Battery
The issuing of a statement or certificate by a professional organization to a person who has met the requirements of education and/or experience and who meets the standards set by the organization Certification
Threat of kidnapping, extortion, force or violence to be performed immediately or in the future, or the use of parental, custodial, or official authority over a child Coercion
The act of saying false things in order to make people have a bad opinion of someone or something Defamation
A system of moral principles that apply values and judgments to the practice of medicine Ethics
A clear and voluntary indication of preference or choice, usually oral or written, and freely given in circumstances where the available options and their consequences have been made clear (informed consent Expressed Consent
An intentional tort; the intentional unjustified, nonconsensual detention or confinement of a person within fixed boundaries for any length of time. Restraint may be physical, chemical, or emotional False Imprisonment
Health Insurance Portability and Accountability Act (1996) is United States legislation that provides data privacy and security provisions for safeguarding medical information HIPAA
An agreement by a patient to allow disclosure of private health information in cases in which the patient has been informed about the information to be disclosed, the purpose of the disclosure, and his or her right to object to the disclosure, but has not done so. Implied Consent
A formal agreement that a patient signs to give permission for a medical procedure (such as surgery) after having been told about the risks, benefits, etc. Informed Consent
Illicit (i.e., unauthorized) use of documentary materials related to treatment or condition of a patient. Invasion of Privacy
An area of commercial law dealing with a set of contractual, quasi-contractual and non-contractual fiduciary relationships that involve a person, called the agent, that is authorized to act on behalf of another (called the principal) to create legal relations with a third party. Law of Agency
The branch of law that deals with the application of medical knowledge to legal problems. Laws
Responsible by law; legally answerable Liable
A false accusation written, printed, or typewritten, or presented in a picture or a sign that is made with malicious intent to defame the reputation of a person who is living or the memory of a person who is dead, resulting in public embarrassment, contempt, ridicule, or hatred. Libel
The state or condition of having a license granted by official or legal authority to perform medical acts and procedures not permitted by persons without such a license Licensure
Improper, illegal, or negligent professional activity or treatment, especially by a medical practitioner, lawyer, or public official Malpractice
Concerning or relating to what is right and wrong in human behavior Morals
Fail to care for properly Neglect
The failure to do something that a reasonable person of ordinary prudence would do in a certain situation or the doing of something that such a person would not do Negligence

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm