Type
Crossword
Description

This crossword contains the following questions and answers:

The quality or state of being conscious or aware of something MINDFULNESS
Unwanted, aggressive behaviour among people that involves a real or perceived power imbalance. BULLYING
An intense feeling of deep affection. LOVE
A feeling of expectation and desire for a certain thing to happen. HOPE
The state of being happy. HAPPINESS
The quality of being friendly, generous, and considerate. KINDNESS
The action or practice of meditating. MEDITATION
Vocal or instrumental sounds combined in such a way as to produce beauty of form, harmony, and expression of emotion. MUSIC
An aerobic fitness program featuring movements inspired by various styles of Latin American dance and performed primarily to Latin American dance music. ZUMBA
The creator and ruler of the universe and source of all moral authority; the supreme being. GOD
Mother of Jesus. MARY
Our Lord and Savior, _____ Christ. JESUS
Father of Jesus. JOSEPH
____ and Eve. ADAM
Adam and ___. EVE
The occasion of a person's birth. NATIVITY
A Hindu spiritual and ascetic discipline, a part of which, including breath control, simple meditation, and the adoption of specific bodily postures, is widely practised for health and relaxation. YOGA
The natural agent that stimulates sight and makes things visible. LIGHT
The partial or total absence of light. DARKNESS
A person whom one knows and with whom one has a bond of mutual affection. FRIENDS
The belief in and worship of a superhuman controlling power, especially a personal God or gods. RELIGION
An upright post with a transverse bar, as used in antiquity for crucifixion. CROSS
A periodical publication containing articles and illustrations, typically covering a particular subject or area of interest. MAGAZINE
Enjoyment, amusement, or lighthearted pleasure. FUN
The state of being free from illness or injury. HEALTH
Not showing or feeling nervousness, anger, or other strong emotions. CALM
A matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome. PROBLEM
A means of solving a problem or dealing with a difficult situation. SOLUTION

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Customer Service Week Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

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Relapse Prevention Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

the fact or condition of being dependent to a particular substance, thing, or activity addiction
a return to a normal state of health, mind, or strength recovery
the action of restoring someone to health or normal life through training and therapy after imprisonment, addiction, or illness rehabilitation
the action of stopping something from happening or arising prevention
a written or spoken discourse expressing considered thoughts on a subject meditation
a drug or other substance affecting mood or behavior and sold for nonmedical purposes, especially an illegal one narcotics
.a feeling of fellowship with others, as a result of sharing common attitudes, interests, and goals community
the group of family, friends, colleagues, or professionals available to help a person or organization when required support system
treatment intended to relieve or heal a disorder therapy
a powerful desire for something craving
anything that brings back thoughts, feelings, and memories that have to do with addiction trigger
one helps mentor someone with less experience, especially when that person is a newcomer. sponser
any characteristic or behavioral pattern that enhances a person's adaptation coping skill

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Anxiety Disorders Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

apprehension, dread or uneasiness similar to fear but based on an unclear threat anxiety
type of anxiety where you are in a chronic state of tension generalized
symptom of generalized anxiety disorder. starts with the letter L lethargy
when you fear something embarrassing will happen if you are in an unfamiliar situation agoraphobia
when you are fearful and nervous when away from home. two words separation anxiety
one of my everyday symptoms. 2 words, starts with the letters H and P heart palpitations
feeling outside of yourself depersonalization
cause of panic disorder. two words, starts with letters M and S major stress
type of anxiety, fear of situations which they can be observed, evaluated or embarrassed social
one of the solutions to help cope with anxiety. two words, starts with the letters D and B deep breaths
one of my everyday symptoms. starts with the letter S shakiness
type of symptom. starts with the letter F fatigue
_______________ by almost everything, especially going out alone triggered
left ____________________ and uncomfortable unhappy
_______________________ sensations, numbness or weakness in the body tingling
feelings of ___________________ unreality

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Mental illness Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Relating to disorders of the mind Mind
A disorder that affects a person's ability to think, feel and behave clearly. Schizophrenia
a chronic or persistent disorder of the mental processes caused by brain disease or injury and marked by memory disorders, personality changes, and impaired reasoning. Dementia
A state of confusion Disorder
A state of being free from illness or injury Health
a mental condition, present from early childhood, characterized by great difficulty in communicating and forming relationships with other people and in using language and abstract concepts. Autism
a physical or mental condition that limits a person's movements, senses, or activities. Disability
Hallucinations are where someone sees, hears, smells, tastes or feels things that don't exist outside their mind. Hallucinations
A mental health disorder characterised by feelings of worry, anxiety or fear that are strong enough to interfere with one's daily activities. Anxiety disorder
a common and serious medical illness that negatively affects how you feel, the way you think and how you act. Depression
showing wild, apparently deranged, excitement and energy Manic
medical care given to a patient for an illness or injury. Treatment
a mental condition marked by alternating periods of elation and depression. Bipolar disorder
treatment intended to relieve or heal a disorder. Therapy
the act or an instance of taking one's own life voluntarily and intentionally Suicide
the identification of the nature of an illness or other problem by examination of the symptoms. Diagnosis
a person who concentrates primarily on a particular subject or activity; a person highly skilled in a specific and restricted field Specialist
relating to a person's emotions. Emotional
deliberate injury to oneself Self- harm
a failure of a relationship or system. Breakdown
a mental condition characterized by delusions of persecution, unwarranted jealousy, or exaggerated self-importance, typically worked into an organized system. Paranoia
the state of being unstable; lack of stability. Instability
A mental condition in which you are so upset or so unhappy that you cannot look after yourself Nervous breakdown
An illness caused by witnessing or experiencing a traumatic event, often used as a basis for a legal compensation claim Nervous shock
Obsessive compulsive disorder OCD
Post-traumatic stress disorder PTSD
A tendency to have extreme and unexpected changes of emotion of behaviour Split personality

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Literary Terms Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

literary reference to a familiar thing allusion
conflict with another character Charactervscharacter
the turning point in a story (comes after the rising action) climax
comparison of two or more similar objects analogy
author's own account of his/her own life autobiography
story of a person's life written by someone else biography
the problem; something vs. something else conflict
stretching the truth exaggeration
the begining of a story exposition
kind of writing that explains something expository
category or type (of literature) genre
the lesson of a story theme
person telling the story narrator
words or phrases that convey the opposite meaning or expected outcome irony
problem from INSIDE of a person internal conflict
main character of the story protagonist
sequence of events in a story plot
the author's attitude toward the subject of a work tone
group of lines forming a unit in a poem stanza
point of view in which the reader knows all thoughts, feelings, and actions of all the characters omnicient

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Mental and Emotional Health Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

condition or quality of being sad sadness
the intentional act of attempting to kill one's self suicide
mark of disgrace associated with a particular circumstance, quality, or person stigma
treatment for OCD psychotherapy
an anxiety disorder in which people have unwanted and repeated thoughts, feelings, ideas, sensations (obsessions), or behaviors OCD
a feeling of worry, nervousness, or unease, typically about an imminent event or something with an uncertain outcome anxiety
a state of mental or emotional strain or tension resulting from adverse or very demanding circumstances stress
feelings of severe despondency and dejection depression
a common mental illness defined by feelings of uneasiness, worry and fear anxiety disorder
disorder that develops in some people who have experienced a shocking, scary, or dangerous event PTSD
example of a symptom of OCD fear of germs
cause of OCD genetics

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MENTAL AND EMOTIONAL HEALTH TERMINOLOGY Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Ability of a substance or object to spring back into shape. 1
Confidence in one's own worth or abilities. SELF-ESTEEM
A sense of resolution or conclusion. CLOSURE
A feeling of worry. ANXIETY
The state or experince of being isolated from a group. ALIENATION
The ability to do something sucessful. COMPETENCE
Deep sorrow. GRIEF
Feeling of severe despondency and dejection. DEPRESSION
Hostile behavior. HOSTILITY
A chemical or biological agent. STRESSOR
Expression of deep sorrow for someone. MOURNING
A mark of disgrace associated with a particular situation, quality or person STIGMA
Lack of interest or concern. APATHY
A person looked to by others as an example to be imitated. ROLE MODEL
Normal psychological stress interpreted as being beneficial for the experiencer. EUSTRESS
Ability to understand and share the feelings of another. EMPATHY
Feelings of pity and sorrow for someone else's misfortune. SYMPATHY
The mental and moral qualities distinctive to an individual. CHARACTER
The quality of being honest and having strong moral principles. INTEGRITY
Extreme anxiety, sorrow, or pain. DISTRESS
The fulfillment of one's talents and potentialities. SELF ACTUALIZATION

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Evolution & Classification Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

gradual change evolution
Survival of the fittest Natural Selection
Developed the idea of natural selection Charles Darwin
emergence of a new species Speciation
two or more populations evolve at the same time co-evolution
two or more species evolve to be different Divergent evolution
different species develop similar traits Convergent evolution
structures originating from the same type of tissue homologous structures
useless structure vestigial structure
strep throat Steptococcus
non-living pathogen harmful effects virus
production of antibodies active immunity
transfer of antibodies passive immunity
naming organisms based on scientific genus ans species binomial nomenclature
placing organisms in groups classification
identify species based on physical characteristics dichotomus key
diagram beginning with an outgroup organism cladogram
PROKARYOTIC BACTERIA
eukaryotic PROTIST
diagram beginning with common ancestor C H A V I R U S S L P D E E I S P C C D R I H A O A O R T T T W I I O B I S O M D I V E R G E N T E V O L U T I O N O N U H O M O L O G O U S S T R U C T U R E S M K I E C L A S S S I F I C A T I O N Y L N A T U R A L S E L E C T I O N O B M A V E S T I G I A L S T R U C T U R E C N C T C O N V E R G E N T E V O L U T I O N E L E R P A S S I V E I M M U N I T Y V I T O A C T I V E I M M U N I T Y L L R S U A P H Y L O G E N E T I C T R E E T D V R I O O E O G L P N R U T A T O M I C O O N C C U S Across Down 2 Non-living pathogen that causes harmful many conditions 7 Occurs when two species evolve to be more and more different over time 8 Structures that originate from the same type of tissue but may be used differently in different organisms 9 System of placing organisms in groups based on similarities 10 'Survival of the fittest' organisms that are the best suited for survival are the ones that successfully reproduce and pass on their beneficial characteristics; leads to evolution 12 A structure that may have once had a function in a species but has evolved to be useless over time 14 Occurs when different species develop similar traits for similar functions 15 Transfer of antibodies 16 Production of antibodies 19 A diagram beginning with a common ancestor 1 The man who voyaged to the Galapagos and developed the idea of natural selection, which contributes to evolution 3 The emergence of a new species due to natural selection 4 A multi-step tool used to identify a species based on physical characteristics it may possess 5 Eukaryotic organism (often single-celled); classified as plant-like,animal like or fungus-like 6 System of naming organisms based on their scientific genus and species 11 Prokaryotic, single-celled organisms 13 Occurs when two or more populations evolve at the same time 17 A diagram beginning with an outgroup organism 18 Genus of bacteria 20 The change in a species as a whole over time phylogenic tree

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Mirrors and Lenses Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

a thin plastic lens placed image directly on the surfaceof the eye to correct visual defect contactlens
concave on both sides biconcave
lenses are used in imaging, lasers and fiber optics; being flat on one side, and convex on the other planoconvex
a lens that causes a beam of parallel rays to diverge after refraction, as from a virtual image diV E R G I N G L E N S
including in eyeglasses; curving inward. C O N C A V E
Lenses can be used to focus light; convex on both sides B I C O N V E X
the distance from the point of incidence on the mirror, the where the image is reflected to I M A G E D I S T A N C E
pertaining to eyeglasses that do not contain a curvature for correcting vision, such as sunglasses. peano
pertaining to or nothing a lens that is plane on one side and concave on the other. P L A N O C O N C A V E
microscopes are an example of this; convex lens that is used to produce a magnified image of an object mA G N I F Y I N G L E N S
Fisheye” used in photography for a curve look; is thicker at the center than at the edges. P O S I H I V E M E N I S C U S
used in a refracting telescope to focus the image cO N V E R G I N G L E N S
The light enters the lens and it bends as it goes through the lens to cross at a point in front of the lens. focallenngh
A "perfect" lens or mirror would send all light rays through one which would result in the clearest image; the center of interest or activity. focalpoint
A lens with one convex and one concave side is convex-concave. menitcus
formed by diverging lenses or by placing an object inside the focal length of a converging lens virtualimage
refracting telescope uses two (of these lenses) to magnify images in the sky; surface curved like the exterior of a circle or sphere. convex
movies presented are an example; light actually converges realimage
common element in beam expanding applications; consist of a convex surface and a concave surface where the concave surface. negativemeniscus
the distance from the actual object being reflected to the point of incidence on the mirror where it's reflected as an image. object distance

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ADDICTION & RECOVERY Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

TO REFRAIN FROM THE USE OF DRUGS AND ALCOHOL ABSTINENCE
REPEATED BEHAVIOR THAT INTERFERES WITH NORMAL, HEALTHY LIFE ACTIVITIES ADDICTION
A DESIRE TO USE DRUGS OR ALCOHOL CRAVING
BEING UNDER THE INFLUENCE OF DRUGS OR ALCOHOL INTOXICATION
HEALING THE MIND, BODY, AND THE SPIRIT AFTER ADDICTION RECOVERY
THE ACT OF USING DRUGS OR ALCOHOL AFTER BEING CLEAN RELAPSE
WHEN A PERSON STOPS USING DRUGS OR ALCOHOL RAPIDLY AND SUFFERS A NEGATIVE PHYSICAL RESPONSE WITHDRAWAL
A PERSON WHO WHILE IN MEETINGS TALKS ABOUT PAST DRINKING IN A WAY THAT SEEMS TO GLORIFY IT DRUNKALOGUE
THE ABILITY TO BE THANKFUL FOR THE GIFTS ONE HAS IN THEIR LIFE GRATITUDE
ALLOWS ONE TO CHANGE, ADMIT TO WRONG DOING, TAKE PERSONAL RESPONSIBILITY, DEVELOP PRINCIPALS AND A STANDARD FOR LIVING A HEALTHY HONEST LIFESTYLE HUMILITY
CONFRONTATION DONE BY EITHER FELLOW ADDICTS, FAMILY, FRIENDS, OR PROFESSIONALS AIMED AT GETTING THE ADDICT TO ADMIT TO ADDICTION AND SEEK HELP INTERVENTION
TO ACKNOWLEDGE WITHOUT RESERVATION THAT ONE HAS AN ADDICTION AND NEEDS HELP SURRENDER
THE PRINCIPALS THAT GUIDE THE FUNCTIONING OF NA AND AA MEETINGS TRADITIONS
ISSUES, EMOTIONS, PLACES OR PEOPLE ASSOCIATED WITH DRUG USE AND DRINKING TRIGGERS
WHEN A PERSON CONTINUES TO USE DRUGS AND ALCOHOL TO THE POINT OF NEGATIVE CONSEQUENCES ABUSE
THE INABILITY TO RECOGNIZE THE PRESENCE OR SEVERITY OF AN ADDICTION OR BEHAVIOR DELUSION
REFUSING TO ADMIT TO ADDICTION OR REALIZE AND ACCEPT THE HARM CAUSED BY IT DENIAL
THE REMOVAL OF A TOXIC SUBSTANCE FROM THE BODY DETOX
THE EXPECTATION THAT THINGS IN THE FUTURE WILL BE BETTER HOPE
THE STATE OR QUALITY OF BEING DEDICATED TO A CAUSE OR ACTIVITY COMMITMENT
FREE OF DECEIT AND UNTRUTHFULNESS HONEST
A MODEST OR LOW VIEW OF ONES OWN IMPORTANCE; HUMBLENESS HUMILITY
THE QUALITY OR STATE OF BEING PREPARED TO DO SOMETHING WILLINGNESS
SERIOUS THOUGHT OR CONSIDERATION REFLECTION
CONTINUATION IN DOING SOMETHING DESPITE DIFFICULTY OR DELAY IN ACHIEVING SUCCESS PERSEVERANCE
HELPING AN ADDICTED PERSON TO DO THINGS THEY CAN OR SHOULD BE DOING FOR THEMSELVES ENABLING
AN ADDICTION BEHAVIOR'S TENDENCY TO SLOWLY BUT SURELY INCREASE IN FREQUENCY AND USE INFLATION
A SYMPTOM-FREE PERIOD REMISSION

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