Type
Crossword
Description

The quality or state of being conscious or aware of something MINDFULNESS
Unwanted, aggressive behaviour among people that involves a real or perceived power imbalance. BULLYING
An intense feeling of deep affection. LOVE
A feeling of expectation and desire for a certain thing to happen. HOPE
The state of being happy. HAPPINESS
The quality of being friendly, generous, and considerate. KINDNESS
The action or practice of meditating. MEDITATION
Vocal or instrumental sounds combined in such a way as to produce beauty of form, harmony, and expression of emotion. MUSIC
An aerobic fitness program featuring movements inspired by various styles of Latin American dance and performed primarily to Latin American dance music. ZUMBA
The creator and ruler of the universe and source of all moral authority; the supreme being. GOD
Mother of Jesus. MARY
Our Lord and Savior, _____ Christ. JESUS
Father of Jesus. JOSEPH
____ and Eve. ADAM
Adam and ___. EVE
The occasion of a person's birth. NATIVITY
A Hindu spiritual and ascetic discipline, a part of which, including breath control, simple meditation, and the adoption of specific bodily postures, is widely practised for health and relaxation. YOGA
The natural agent that stimulates sight and makes things visible. LIGHT
The partial or total absence of light. DARKNESS
A person whom one knows and with whom one has a bond of mutual affection. FRIENDS
The belief in and worship of a superhuman controlling power, especially a personal God or gods. RELIGION
An upright post with a transverse bar, as used in antiquity for crucifixion. CROSS
A periodical publication containing articles and illustrations, typically covering a particular subject or area of interest. MAGAZINE
Enjoyment, amusement, or lighthearted pleasure. FUN
The state of being free from illness or injury. HEALTH
Not showing or feeling nervousness, anger, or other strong emotions. CALM
A matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome. PROBLEM
A means of solving a problem or dealing with a difficult situation. SOLUTION

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Relapse Prevention Crossword

Type
Crossword
Description

the fact or condition of being dependent to a particular substance, thing, or activity addiction
a return to a normal state of health, mind, or strength recovery
the action of restoring someone to health or normal life through training and therapy after imprisonment, addiction, or illness rehabilitation
the action of stopping something from happening or arising prevention
a written or spoken discourse expressing considered thoughts on a subject meditation
a drug or other substance affecting mood or behavior and sold for nonmedical purposes, especially an illegal one narcotics
.a feeling of fellowship with others, as a result of sharing common attitudes, interests, and goals community
the group of family, friends, colleagues, or professionals available to help a person or organization when required support system
treatment intended to relieve or heal a disorder therapy
a powerful desire for something craving
anything that brings back thoughts, feelings, and memories that have to do with addiction trigger
one helps mentor someone with less experience, especially when that person is a newcomer. sponser
any characteristic or behavioral pattern that enhances a person's adaptation coping skill

Anxiety Disorders Crossword

Type
Crossword
Description

apprehension, dread or uneasiness similar to fear but based on an unclear threat anxiety
type of anxiety where you are in a chronic state of tension generalized
symptom of generalized anxiety disorder. starts with the letter L lethargy
when you fear something embarrassing will happen if you are in an unfamiliar situation agoraphobia
when you are fearful and nervous when away from home. two words separation anxiety
one of my everyday symptoms. 2 words, starts with the letters H and P heart palpitations
feeling outside of yourself depersonalization
cause of panic disorder. two words, starts with letters M and S major stress
type of anxiety, fear of situations which they can be observed, evaluated or embarrassed social
one of the solutions to help cope with anxiety. two words, starts with the letters D and B deep breaths
one of my everyday symptoms. starts with the letter S shakiness
type of symptom. starts with the letter F fatigue
_______________ by almost everything, especially going out alone triggered
left ____________________ and uncomfortable unhappy
_______________________ sensations, numbness or weakness in the body tingling
feelings of ___________________ unreality

Cancer Crossword

Type
Crossword
Description

Clinical breast exams and mammograms can help to detect this (2 words) BREAST CANCER
X-ray screening for breast cancer: MAMMOGRAM
knowledge or perception of a situation or fact A W A R E N E S S
the science of studying the nature of a disease P A T H O L O G Y
Another word for cancer M A L I G N A N T
what do you caLL an abnormal growth or mass of tissue? TUMOR
surgery to remove only the tumor and smallest amount of surrounding tissue L U M P E C T O M Y
in what condition do systems of a disease get reduced or no longer detectable REMISSION
medicines used to stop or slow the growth of cancer cells CHEMOTHERAPY
what is x-ray energy that kills cancer cells R A D I A T I O N
A type of tumor found in connective tissue SARCOMA
removal of tissue to check for cancer B I O P S Y
What is the most common histologic type of thyroid carcinoma Papillary
chemopreventive agents has been shown to lower prostate cancer occurrence Finasteride
delivery of radiation therapy through internal implants BRACHYTHERAPY
inflammation of the oral tissues STOMATITIS
substances produced by cells of the immune system to enhance production and functioning ofcomponents of the immune system CYTOKINES
loss of hair is a side effect of Chemotherapy ALOPECIA
programmed cell death APOPTOSIS

Evolution & Classification Crossword

Type
Crossword
Description

gradual change evolution
Survival of the fittest Natural Selection
Developed the idea of natural selection Charles Darwin
emergence of a new species Speciation
two or more populations evolve at the same time co-evolution
two or more species evolve to be different Divergent evolution
different species develop similar traits Convergent evolution
structures originating from the same type of tissue homologous structures
useless structure vestigial structure
strep throat Steptococcus
non-living pathogen harmful effects virus
production of antibodies active immunity
transfer of antibodies passive immunity
naming organisms based on scientific genus ans species binomial nomenclature
placing organisms in groups classification
identify species based on physical characteristics dichotomus key
diagram beginning with an outgroup organism cladogram
PROKARYOTIC BACTERIA
eukaryotic PROTIST
diagram beginning with common ancestor C H A V I R U S S L P D E E I S P C C D R I H A O A O R T T T W I I O B I S O M D I V E R G E N T E V O L U T I O N O N U H O M O L O G O U S S T R U C T U R E S M K I E C L A S S S I F I C A T I O N Y L N A T U R A L S E L E C T I O N O B M A V E S T I G I A L S T R U C T U R E C N C T C O N V E R G E N T E V O L U T I O N E L E R P A S S I V E I M M U N I T Y V I T O A C T I V E I M M U N I T Y L L R S U A P H Y L O G E N E T I C T R E E T D V R I O O E O G L P N R U T A T O M I C O O N C C U S Across Down 2 Non-living pathogen that causes harmful many conditions 7 Occurs when two species evolve to be more and more different over time 8 Structures that originate from the same type of tissue but may be used differently in different organisms 9 System of placing organisms in groups based on similarities 10 'Survival of the fittest' organisms that are the best suited for survival are the ones that successfully reproduce and pass on their beneficial characteristics; leads to evolution 12 A structure that may have once had a function in a species but has evolved to be useless over time 14 Occurs when different species develop similar traits for similar functions 15 Transfer of antibodies 16 Production of antibodies 19 A diagram beginning with a common ancestor 1 The man who voyaged to the Galapagos and developed the idea of natural selection, which contributes to evolution 3 The emergence of a new species due to natural selection 4 A multi-step tool used to identify a species based on physical characteristics it may possess 5 Eukaryotic organism (often single-celled); classified as plant-like,animal like or fungus-like 6 System of naming organisms based on their scientific genus and species 11 Prokaryotic, single-celled organisms 13 Occurs when two or more populations evolve at the same time 17 A diagram beginning with an outgroup organism 18 Genus of bacteria 20 The change in a species as a whole over time phylogenic tree

Mirrors and Lenses Crossword

Type
Crossword
Description

a thin plastic lens placed image directly on the surfaceof the eye to correct visual defect contactlens
concave on both sides biconcave
lenses are used in imaging, lasers and fiber optics; being flat on one side, and convex on the other planoconvex
a lens that causes a beam of parallel rays to diverge after refraction, as from a virtual image diV E R G I N G L E N S
including in eyeglasses; curving inward. C O N C A V E
Lenses can be used to focus light; convex on both sides B I C O N V E X
the distance from the point of incidence on the mirror, the where the image is reflected to I M A G E D I S T A N C E
pertaining to eyeglasses that do not contain a curvature for correcting vision, such as sunglasses. peano
pertaining to or nothing a lens that is plane on one side and concave on the other. P L A N O C O N C A V E
microscopes are an example of this; convex lens that is used to produce a magnified image of an object mA G N I F Y I N G L E N S
Fisheye” used in photography for a curve look; is thicker at the center than at the edges. P O S I H I V E M E N I S C U S
used in a refracting telescope to focus the image cO N V E R G I N G L E N S
The light enters the lens and it bends as it goes through the lens to cross at a point in front of the lens. focallenngh
A "perfect" lens or mirror would send all light rays through one which would result in the clearest image; the center of interest or activity. focalpoint
A lens with one convex and one concave side is convex-concave. menitcus
formed by diverging lenses or by placing an object inside the focal length of a converging lens virtualimage
refracting telescope uses two (of these lenses) to magnify images in the sky; surface curved like the exterior of a circle or sphere. convex
movies presented are an example; light actually converges realimage
common element in beam expanding applications; consist of a convex surface and a concave surface where the concave surface. negativemeniscus
the distance from the actual object being reflected to the point of incidence on the mirror where it's reflected as an image. object distance

Mental disorders Crossword

Type
Crossword
Description

Not normal Abnormal
A group of symptoms characterized by loss of mental abilities Dementia
A mental disorder that cannot be traced to a physical cause. Functional disorder
An illness that affects the mind and prevents a person from being productive. Mental disorder
A mental disorder with a physical cause. Organic disorder
A serious eating disorder in which a person refuses to eat enough food to maintain a normal body weight. Anorexia nervosa
A mental illness in which anxiety persist and interferes with normal functioning. Anxiety disorder
A serious eating disorder in which a person. Alternates eating binges with purging Bulimia
A brief description of a person who suffers from a particular disorder. Case history
A mental disorder in which a person is over whelmed by sad feelings Clinical depression
An unrealalistic to behave in a certain way Compulsion
A mental disorder in which a person becomes disconnected from his or her former Identity Dissociation disorder
A somatoform disorder characterized by a constant fear of disease and a preoccupation with ones health Hypochondriac
A mental disorder in which a person's moods or emotions become extreme and interference with daily life. Mood disorder
An idea or thought that takes over the mind and cannot be forgotten. Obsession
Anxiety that is related to a specific situation or object Phobia
A serious mental disorder characterized by unpredictable disturbances in thinking, mood, awareness and behavior Schizophrenia
A mental disorder in which a person complains of physical symptoms for which no underlying physical cause can be found Somatoform
A situation in which several people in the same community attempt to kill themselves within a short period of time Cluster suicide
A mental health professional who specializes in recognizing and treating abnormal behavior Clinical psychologist
Works with a client to help them achieve a full filled and satisfied state in life Occupational therapist
Are members of religious community who have practical training in counceling people with mental and social promblems Pastoral counselor
A physician who specializes in diagnosing and treating mental disorder Psychiatrist
A treatment method that involves conversations with a trained professional Psychotherapy
Work on the needs of others for wellfare Social worker
A particular treatment technique Therapy

Mental illness Crossword

Type
Crossword
Description

Relating to disorders of the mind Mind
A disorder that affects a person's ability to think, feel and behave clearly. Schizophrenia
a chronic or persistent disorder of the mental processes caused by brain disease or injury and marked by memory disorders, personality changes, and impaired reasoning. Dementia
A state of confusion Disorder
A state of being free from illness or injury Health
a mental condition, present from early childhood, characterized by great difficulty in communicating and forming relationships with other people and in using language and abstract concepts. Autism
a physical or mental condition that limits a person's movements, senses, or activities. Disability
Hallucinations are where someone sees, hears, smells, tastes or feels things that don't exist outside their mind. Hallucinations
A mental health disorder characterised by feelings of worry, anxiety or fear that are strong enough to interfere with one's daily activities. Anxiety disorder
a common and serious medical illness that negatively affects how you feel, the way you think and how you act. Depression
showing wild, apparently deranged, excitement and energy Manic
medical care given to a patient for an illness or injury. Treatment
a mental condition marked by alternating periods of elation and depression. Bipolar disorder
treatment intended to relieve or heal a disorder. Therapy
the act or an instance of taking one's own life voluntarily and intentionally Suicide
the identification of the nature of an illness or other problem by examination of the symptoms. Diagnosis
a person who concentrates primarily on a particular subject or activity; a person highly skilled in a specific and restricted field Specialist
relating to a person's emotions. Emotional
deliberate injury to oneself Self- harm
a failure of a relationship or system. Breakdown
a mental condition characterized by delusions of persecution, unwarranted jealousy, or exaggerated self-importance, typically worked into an organized system. Paranoia
the state of being unstable; lack of stability. Instability
A mental condition in which you are so upset or so unhappy that you cannot look after yourself Nervous breakdown
An illness caused by witnessing or experiencing a traumatic event, often used as a basis for a legal compensation claim Nervous shock
Obsessive compulsive disorder OCD
Post-traumatic stress disorder PTSD
A tendency to have extreme and unexpected changes of emotion of behaviour Split personality

Spanish Alphabet Bingo Cards

Type
Bingo Cards
Description

a
b
c
d
e
f
g
h
i
j
k
l
ll
m
n
o
p
q
r
rr
s
t
u
v
w
x
y
z

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Sports and Games Crossword

Type
Crossword
Description

A board game using pawns. chess
Horse _ _ _ _ _ _ is the 'Sport of Kings'. racing
A form of self-defence. karate
Sw_ _ _ _ _ _ is great in hot weather. swimming
The _ _ _ _ _ _ _ _ _ has swimming, cycling and running. triathlon
A boxer needs _ _ _ _ _ _ gloves. boxing
The 'Tour de France' is a _ _ _ _ _ _ _ event. cycling
c i s n m g y a t s gymnastics
u d l o is a board game for four players. ludo
A fast indoor racquet and ball game. squash
a l l b e n t netball
Cross country running with a compass. orienteering
Motorbikes can travel at a fast _ _ _ _ _ . speed
r e l t w s i n g wrestling
Chelsea is a famous _ _ _ _ _ _ _ _ club. football
You use a bow and arrow for this sport. archery
The colour a test cricketer wears. white
Have you played _ _ _ scotch? hop
Lionel Messi is a famous _ _ _ _ _ _ player. soccer
Some TALL people play this sport. basketball
_ _ _ _ gliding is an airy sport. hang
Can you _ _ _ _ - ski? water
Have you ridden on a _ _ _ bike? BMX
Snow - _ _ _ _ _ _ is a winter sport. skiing
Lydia Ko is very good at this sport. golf
You need a racquet and ball to play this sport. tennis
You need a good _ _ _ _ to go sailing. wind
d r i i a l B l s is an indoor table game. billiards
s c i t e l h t a athletics
The 'Americas Cup' is a _ _ _ _ _ _ _ _ _ race. yachting
This sport is also known as ping-pong. tabletennis
A sport which is similar to softball. baseball
Have you ever been in a car r _ _ _ _ . rally
The strongest team wins a tug-o- _ _ _. war