Type
Crossword
Description

This crossword contains the following questions and answers:

When someone keeps being mean to someone else on purpose Bullying
Someone who stands up for someone being bullied Bystander
Facing the person, keeping your head up and using a streong, respectful voice are all examples of being... Assertive
Bystanders can make bullying worse when they do not... Report
The third step in helping to stop bullying Refuse
Having _______ can give you the courage to help stop bullying Empathy
Bullying is not Acceptable
If you do nothing when you see or know about bullying happening, you are part of the... Problem
Bullying is unfair and one- sided
USe __________ words to assertively refuse bullying Respectful
Bullying is not the same as Conflict
It is never too late to do the _______ thing Right

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Friendship Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

When you stand up for yourself, you are assertive
When you understand someone's feelings, you have empathy
If you are not mean, you are kind
If you do harm to someone, you should apologize
The quality that people have when they tell the truth honesty
When someone always is there for you, you have trust
A person who tries to make people unhappy in many ways bully
When you don't agree sometimes, you have an argument
When a person trusts you, you can keep a secret
When you do what's right, even when no one is looking, you have integrity
When you feel good about yourself, you have good self ________ esteem

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Customer service Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

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7th Grade Word Search

Type
Word Search
Description

This word search contains the following answers:

arrive late and lose
attitude is everything
be positive
born to win
conquer opportunity
cooperation
courage
enthusiasm
good choices
good habits
hard work
have goals
honest
I am successful
I believe in you
I will not quit
keep trying
leadership
legal
make no excuses
moral
never give up
perseverance
persistent
respect others
study hard
winning is not everything

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Safe Workplaces Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

occupational health and safety OHS
Rules for workers Policies
anything to do with work Occupational
anywhere you do your job Workplace
Workplace health and Safety WHS
Steps you take to complete your work tasks Procedures
Tell this person about danger at work Supervisor
Don't lift goods over this limit 15kg
Wear these when giving First Aid to someone for a cut Gloves
Use this to alert customers to a wet floor Sign
When lifting always bend from this part of the body Knees
Always use this to stop tripping on an extension lead on the floor Tape
Never lead cartons on the floor because people can .... on them Trip
Use this to carry heavy loads Trolley
When not using a Stanley knife always withdraw this Blade
All employees must wear this in many workplaces PPE
A First Aid kit should always be kept in a ...... place Secure
Employees must follow these procedures if there is a fire, accident or emergency Evacuation
Work together to keep your workplace .... safe
people who buy things from a store are called......... Customers
Different stores use different safety ........ Policies

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CPR Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

A first aid procedure that supplies oxygen and blood to the body until normal function resumes. Cardiopulmonary Resuscitation
When performing CPR this needs to be pinched to make sure airflow travels to the lungs of the victim. Nose
When performing CPR this part of the body needs to be tilted back in order to open the airway. Head
30 of these are given during CPR. Compressions
2 of these are given during CPR. Breaths
If someone is in need of CPR and have by lying there for more than ____ minutes, brain death is probable. Ten
If you start performing CPR within the first _____ minutes, brain damage is unlikely. Four
The Department of Health requires that the ambulance service reaches 75% of category A (life-threatening) calls within ________ minutes. Eight
This type of CPR is used by doing compression's only until help arrives. Hands Only CPR
This is used when a person is unconscious, has a heartbeat, but is not breathing. Rescue Breathing
A portable device that checks the heart rhythm and can send an electric shock to the heart to try to restore a normal rhythm. AED
If an INFANT is lying on the floor with no heartbeat and is not breathing, it is most likely because of a ___________ issue. Respiratory
If an ADULT is lying on the floor with no heartbeat and is not breathing, it is most likely because of a ___________ issue. Heart
The right depth and rate of compression's will help _______ flow to the brain. Blood
When preparing for possible CPR, the very first thing you do when you come upon someone whom you believe to be unconscious is check for __________________. Responsiveness

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Workplace Safety Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

You must be 16 years old to work on a ___________ site Construction
__________ hazards are germs that come from living things Biological
Helps you learn the policies, rules, and procedures to help do your job safely Training
. Someone who works closely with you on a day-today basis and makes sure you follow safety rules Supervisor
_____________ Health and Safety Act Occupational
A biological hazard often found in hospitals Needles
Someone who helps other people and works without pay Volunteer
What you do frequently to your hands before working with food Wash
Things that should be followed in order to stay safe Rules
Minor injury that could result from picking up heavy boxes Sprain
It is your ______________ to work safely and report hazards Responsibility
Hand protection needed when working with food, chemicals, etc. Gloves
What you do when you don’t understand instructions or if you think your work is unsafe Ask
To avoid a serious shock, this should never be mixed with water Electricity
Workplace ___________ Materials Information System (WHMIS) Hazardous
Head protection Hardhat
What you wear in a science lab to protect your eyes from chemicals Goggles

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Workplace Safety Puzzle Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

It's easy to remember how to use a fire extinguisher if you rememeber this word PASS
Spilled liquids create _______ and need to be cleaned up immediately Hazards
Do not read or text while walking. It is not worth the _________ Risk
Body position that promotes god ergonomics Neutral
First step in a safety conversation Observe
Critical to workplace safety Safety conversation
One step in the prevention of an incident occurence analysis
During an emergency, use the _________ exit to you Closest
Another element of a safety conversation Discussion
Reporting unsafe acts and conditions can help prevent Accidents
Acronym for the KP Safety Program CSMP
This is everyone's responsibility Safety
Monthly Safety Conversation Tracker Dashboard
Scan _________ while you walk Ahead

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Social Skills Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Back and forth conversation- like a tennis match Reciprocal
The thing that you do to make your appearance neat and clean Grooming
View of someone of something Impression
Where you go to get the job done Workplace
It is important to do this when working on a team Communication
The limits Boundaries
Information to help you improve Feedback
Meet each other halfway Compromise
What your face says Expression
Communicating with no words Nonverbal
Speaking up for yourself to get what you want or need SelfAdvocacy
Acting in a way that respects others and your job Professional
Adjusting to changes Flexibility
Combined effort, communication is key! Teamwork
Feeling anxious or being upset by something or someone Stress

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ADDICTION & RECOVERY Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

TO REFRAIN FROM THE USE OF DRUGS AND ALCOHOL ABSTINENCE
REPEATED BEHAVIOR THAT INTERFERES WITH NORMAL, HEALTHY LIFE ACTIVITIES ADDICTION
A DESIRE TO USE DRUGS OR ALCOHOL CRAVING
BEING UNDER THE INFLUENCE OF DRUGS OR ALCOHOL INTOXICATION
HEALING THE MIND, BODY, AND THE SPIRIT AFTER ADDICTION RECOVERY
THE ACT OF USING DRUGS OR ALCOHOL AFTER BEING CLEAN RELAPSE
WHEN A PERSON STOPS USING DRUGS OR ALCOHOL RAPIDLY AND SUFFERS A NEGATIVE PHYSICAL RESPONSE WITHDRAWAL
A PERSON WHO WHILE IN MEETINGS TALKS ABOUT PAST DRINKING IN A WAY THAT SEEMS TO GLORIFY IT DRUNKALOGUE
THE ABILITY TO BE THANKFUL FOR THE GIFTS ONE HAS IN THEIR LIFE GRATITUDE
ALLOWS ONE TO CHANGE, ADMIT TO WRONG DOING, TAKE PERSONAL RESPONSIBILITY, DEVELOP PRINCIPALS AND A STANDARD FOR LIVING A HEALTHY HONEST LIFESTYLE HUMILITY
CONFRONTATION DONE BY EITHER FELLOW ADDICTS, FAMILY, FRIENDS, OR PROFESSIONALS AIMED AT GETTING THE ADDICT TO ADMIT TO ADDICTION AND SEEK HELP INTERVENTION
TO ACKNOWLEDGE WITHOUT RESERVATION THAT ONE HAS AN ADDICTION AND NEEDS HELP SURRENDER
THE PRINCIPALS THAT GUIDE THE FUNCTIONING OF NA AND AA MEETINGS TRADITIONS
ISSUES, EMOTIONS, PLACES OR PEOPLE ASSOCIATED WITH DRUG USE AND DRINKING TRIGGERS
WHEN A PERSON CONTINUES TO USE DRUGS AND ALCOHOL TO THE POINT OF NEGATIVE CONSEQUENCES ABUSE
THE INABILITY TO RECOGNIZE THE PRESENCE OR SEVERITY OF AN ADDICTION OR BEHAVIOR DELUSION
REFUSING TO ADMIT TO ADDICTION OR REALIZE AND ACCEPT THE HARM CAUSED BY IT DENIAL
THE REMOVAL OF A TOXIC SUBSTANCE FROM THE BODY DETOX
THE EXPECTATION THAT THINGS IN THE FUTURE WILL BE BETTER HOPE
THE STATE OR QUALITY OF BEING DEDICATED TO A CAUSE OR ACTIVITY COMMITMENT
FREE OF DECEIT AND UNTRUTHFULNESS HONEST
A MODEST OR LOW VIEW OF ONES OWN IMPORTANCE; HUMBLENESS HUMILITY
THE QUALITY OR STATE OF BEING PREPARED TO DO SOMETHING WILLINGNESS
SERIOUS THOUGHT OR CONSIDERATION REFLECTION
CONTINUATION IN DOING SOMETHING DESPITE DIFFICULTY OR DELAY IN ACHIEVING SUCCESS PERSEVERANCE
HELPING AN ADDICTED PERSON TO DO THINGS THEY CAN OR SHOULD BE DOING FOR THEMSELVES ENABLING
AN ADDICTION BEHAVIOR'S TENDENCY TO SLOWLY BUT SURELY INCREASE IN FREQUENCY AND USE INFLATION
A SYMPTOM-FREE PERIOD REMISSION

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Customer Service Week Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

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