Day 2 Review Crossword

You should always ask the caller's ________ before putting them on hold.
As soon as the customer agrees to hold, say ____ ____ before clicking off the line.
If the caller asks you to hold, the standard rule is up to _____ _____.
Assurance must be used on _______ ______.
The E in A-E-A stands for _______.
The solution to every problem, whether major or minor, should start with a sincere _____.
In cases where the caller will not leave the line, _______ transfer the caller to your supervisor.
Inform your _____ immediately if you disconnect a call due to caller continuing to use profanity.
The _____ for the escalation is the trigger point for direction on escalations.
Avoid placing a suicidal caller on _____. Use mute instead.
The last step after handling a suicidal caller is to take _____ of yourself.
Take every opportunity to ________ your callers. Don't just give them the answer.