Service Request Refresher Crossword

This printable crossword puzzle has 10 clues. Answers range from 4 to 16 letters long. This crossword is also available to download as a Microsoft Word document or a PDF.

Acronym for Information Technology Service Management
Name of the tool ITS uses to manage our services
Preferred method for submitting requests
Prefix of ticket where you do your work
Assignment Group who handles ServiceNow issues
Type of record created by the "ask a question" form
Prefix of ticket that appears in customer notifications
Categorized listing of services offered to customers
ServiceNow is a ___-based application
Automated series of steps to process the request