Type
Word Search
Description

Body Language
Eye Contact
Listen
Pay attention
Understood
Understand
Words
One Mouth
Selective Listening
Spacing Out
Tone/Feeling

Habit 5 Word Scramble

Type
Word Scramble
Description

Body Language
Eye Contact
Listen
Pay Attention
Understood
Understand
Words
Selective Listening
Spacing Out
Tone
Feeling
Observe
Probing
Habit Five
Process

Communication Word Search

Type
Word Search
Description

Aggressive
Assertive
Attention
Body language
Clarification
Effective
Electronic
Eye contact
Gestures
Listenting
Meaning
Non verbal
Paraphase
Passive
Smile
Summarize
Timing
Tone
Voice
Volume

Habit 5 Crossword

Type
Crossword
Description

leads to real communication, listening with your eyes, heart and ears genuine listening
your mind is wandering spacing out
making it seem like you are interested but only saying few short phrases pretend listening
paying attention to only the parts that interest you selective listening
not paying attention to body language or tone word listening
seeing everything from your own point of view selfcentered listening
what we do in the back of our minds when we practice poor listening Judging
giving unwanted advice advising
asking too many questions probing
repeating words, cold and indifferent mimicking
repeating meaning, warm and caring mirroring
This counts as %53 of good listening body language
This counts for %40 of good listening tone
counts for %7 of good listening words
seek first to what? understand

Non Verbal Communication Word Search

Type
Word Search
Description

body language
eye contact
frown
gesture
intimate distance
nod
non verbal message
personal distance
personal space
pointing
public distance
smile
social distance
tone of voice
wave

Habit #5 Word Search

Type
Word Search
Description

be understood
body language
communication
first
genuine listening
listening
mimicking
mirroring
pretend listening
seek
selective listening
self-centered listening
spacing out
then to
to understand
tone feeling
word listening
words

EMPATHY Word Search

Type
Word Search
Description

RESPECT
ATTENTION
POSITIVE
PERSPECTIVE
RESOLUTION
EXPRESSION
SITUATION
REASSURANCE
COMMUNICATION
UNDERSTANDING
RESPONSIVE
CONFUSION
SORRY
FEELINGS
ACKNOWLEDGEMENT
FRUSTRATION
TONE
CUSTOMER
LISTEN
APOLOGIZE

Communication Skills Review Sheet Crossword

Type
Crossword
Description

Communication that involves how a person carries themselves. Body Language
Communication that shows attention to a person sending a message. Eye Contact
Communication that involves speaking or saying a message. Verbal
Waving at someone to say "Hello" is an example of ________Commuication. Gesture
A skill required to make the pathway of communication complete. Listening
The process of sending and receiving a message. Communication
Posters, Signs, colors, images, objects are examples of ____________Communication. Visual
Message barrier where the recipient is distracted or not paying attention. Inattention
Communication barrier that involves sending a message in a confusing way. Poor Expression
Communication barrier where recipient predetermines the full message before completion. Premature evaluation
Letting feelings and thoughts effect how a message is presented. Emotion
Contradiction to a message. "Sitting there running" Inconstistancy
Being born with a mouth disease that makes speaking difficult. Physical
Starting a message without engaging the listener first. Insufficientwarning
Not responding to text may create a ________barrier. Lackoffeedback
Barrier where external factors affect a message. Interference
Being afraid that you will be judged for expressing your opinion. Insecurity

Communication Skills Word Search

Type
Word Search
Description

Pictures
Touching
Tone of Voice
Hairstyle
Dress
email
Telephone
Text
Facebook
Social Media
Smoke Signals
Semaphore
Morse code
Sign Language
Eye Contact
Facial Expressions
Hand Gestures
Body Language
Listening
Speaking
Writing
Reading

Habit 5 Crossword

Type
Crossword
Description

Make ___ contact with others EYE
Nothing is more important to a relationship than ___. UNDERSTANDING
Know your ___ AUDIENCE
Empathetic Listening has a ___ effect on people CALMING
The ___ shouldn't advise, probe, interrupt, or judge LISTENER
Be ___. Speak from the heart. GENUINE
___ means you listen first, not only for content, but for feeling EMPATHY
Speak ___ CLEARLY
Seek first to understand, then to be ___ UNDERSTOOD
Practice Empathy by listening for content and ___ FEELING
Present ___ from your listeners' point of view as well as your own IDEAS
To pick up feelings, you need to use your eyes and ___ as well as your ears HEART
___ before you prescribe DIAGNOSE
Wrong ___ set off wars, lawsuits, divorces, and fact-starved gossip sessions ASSUMPTIONS
The second principle of Habit 5 is ___ CLARITY

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative