Type
Crossword
Description

A new service for Xfinity Internet-only customers who are looking for streaming entertainment options. Xfinityflex
Where you can see your metrics Scorecard
Term for the billing package that allows customers to mix and match our core Xfinity products at tiers best meeting their needs Simpleandeasy
Video delivery method that removes the need for QAM tuners. Allip
Yearly spring event where Comcasters volunteer in local communities comcastcaresday
Xfinity has millions of these throughout our service area to make sure you’re always connected. hotspots
Watch your TV on the go with this app Xfinitystream
Place where suggestions are submitted to update policy, process, and tool enhancements on a Divisional or National level NPSELEVATIONS
Emapper replacement MAPIT
Place to view account notes, research information and send or save articles Einstein
App to view or pay bills, or troubleshoot Xfinity products MyAccount
Major partner in our Employee Giving Campaign UNITEDWAY
Our new reward site XCHANGE
Term given to Non-X1 boxes LEGACY
Quarterly connections with your supervisor CheckIns
Comcast recently became the majority owner of this European entertainment and communications company SKY

Xfinity Ambassador Word Scramble

Type
Word Scramble
Description

Remote App
My Account App
Discover Needs
Probe
Xfinity Mobile
Connect App
Xfi App
Cues and Clues
Xfinity Ambassador
Home Security App
Pitch
Xfinity Stream App
Customize Package
Ask Questions
Build Value
Xfinity Brand

QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

    Customize    

Xfinity Genius Updates Crossword

Type
Crossword
Description

Rateadjustment / New 2017 prices begin Dec 18
Signalleakage / Disrupts our customers services and over the air communications
Earthlink / As of Dec 31st these customers can no longer use their old .net and must migrate to comcast.net
Creditcard / Customer will now receive a reminder email when this is going to expire
Emailcapture / Adding preferred email to the account
MyAccount / App that views Comcast alerts
FCCconsentdecree / Customers must now confirm they understand the purchase of services, products, and equipment
Mysignin / Previously non customers could use this to create emails to use our.com. We no longer provide this service
Netflix / the app that allows you two swap out up to 2 RNG150 on screen
SelfService / the customers’ ability to learn how to do many Xfinity things ono their own
RokuApp / This apps launch has been delayed until further notice
ENPS / A way to express your feedback monthly
Promoter / The customer most likely to recommend Comcast to family and friends
Passive / The customer most likely to take a promotion with another company if offered
Detractor / the customer that is most likely to leave at any time

Xfinity Genuis Updates Crossword

Type
Crossword
Description

New 2017 prices begin Dec 18 Rateadjustment
Disrupts our customers services and over the air communications Signalleakage
As of Dec 31st these customers can no longer use their old .net and must migrate to comcast.net EarthLink
Customer will now receive a reminder email when this is going to expire Creditcard
Adding preferred email to the account Emailcapture
App that views Comcast alerts MyAccount
Previously non customers could use this to create emails to use our.com. We no longer provide this service FCCconsentdecree
Previously non customers could use this to create emails to use our.com. We no longer provide this service Mysignin
The app that allows you two swap out up to 2 RNG150 on screen Netflix
The customers’ ability to learn how to do many Xfinity things ono their own SelfService
This apps launch has been delayed until further notice that lets you view video RokuApp
A way to express your feedback monthly ENPS
The customer most likely to recommend Comcast to family and friends Promoter
The customer most likely to take a promotion with another company if offered Passive
The customer that is most likely to leave at any time Detractor

xFinity Crossword

Type
Crossword
Description

Internet speed tier that will be 200/10 on Sept. 24th blast
XFinity Home equipment package that includes 5 door/window sensors complete
The xFinity Mobile package for $45 per month unlimited
Product that aggregates third party streaming options in one place with the wireless box and voice remote Flex
Our new customer interaction model that includes behaviors like "wow moments" awesome
The app that allows customers to watch shows and movies on a device in home or on the go stream
XFinity App that allows customers to view account information, reset a password or view a channel lineup myaccount
Streaming option where customers can get additional international content sling
Product that includes unlimited data, wifi assessment, XB6 and Advanced Security xfi advantage
The best option for customers who want no contract, no deposit and no credit check prepaid

xfinity mobile Crossword

Type
Crossword
Description

this service allows college students living on campus to stream live and Xfinity On Demand shows and movies to their laptops, desktops and mobile devices. Campus
with this app users can locate and get directions to over two million Xfinity WiFi Xfinity WiFi Hotspots app
this app It's used for things like setting up data notifications, viewing your account statements, managing account settings and contacting Xfinity Mobile Specialists Xfinity mobile
At the beginning of every _______, we give you 100 MB of free shareable 4G LTE data, just to start things off right. month
with this plan We never cap the GB that you use or reduce your data speeds, so you'll always have the data you need. There are no service interruptions and no overage charges on your bill. Unlimited data
You cannot add new lines or services to your Xfinity Mobile account if you cancel your _________ Xfinity Internet service.
Letting the customer know early in interaction how important they are to us, and that we appreciate their loyalty falls _______ S4X behavior Show Appreciation
Keep the customer informed throughout the interaction falls under ________ S4X behavior Set Clear Expectations
apps that are already built it a XM phone are ? Preloaded
lets customers quickly listen to voicemail messages in the order they choose Visual Voicemail
the ______ app helps customers stay connected on the go Xfinity Connect
you receive a customer who is interested in signing up for Xfinity Mobile, please transfer them to Mobile Sales
We waive or refund the charges for the new device. Do not perform an RMA. cannot

Comcast Quality Word Search

Type
Word Search
Description

Professional
Communicate
Confidence
Ownership
Recap
Listen
Authentication
Internet
Video
Transfer
Dead Air
CPNI
Policies
Documentation
Closing
Summarize
Demonstrate
Concern
Greeting
Rapport
Xfinity Hotspots
Xfinity Mobile
Remote
XFi
Xfinity Connect
Stream TV
Double Play
Triple Play
My Account
Xfinity Home
TSR

Banking Terms Crossword

Type
Crossword
Description

Bank branch offices, hours of operation, availability of ATM Location
Direct deposit, automatic payments, overdraft protects, online banking, discounts or free checking for students Special Features
Monthly charges, per check costs, printing of checks, balance inquiry cost, ATM checks Fees
Minimum balance, holding period for deposited checks Restrictions
An payment system where bills are paid through direct withdrawal from a bank account Automatic Payment
A financial cooperative owned by its members to serve its members. It offers the same financial services as a bank Credit Union
Allow customers to get cash and conduct banking transactions ATM
An account that allows you to deposit money and write checks on that account. Checking Account
The amount of money currently in an account Balance
A business that keeps money safe fro its customers, lends money to borrowers, and provides other financial services Bank
A banking card that can be used to purchase goods and services electronically. The amount is transferred immediately. Debit Card
The least amount of money a bank requires when opening an account Minimum Deposit
The money put into a bank account Deposit
A savings or checking account set up in the names of more than one person Joint Account
The money a bank pays for the use of a person’s money. Interest is referred to in terms of annual percentage rate (APR) Interest
Tells how much money you currently have in your account (account balance) Inquiry
A secret number or code that protects the security of an account PIN
An amount of money taken out of an account Withdrawal
A bank account that allows you to put money away to use later. The bank pays interest in exchange for the use of the money in the account Savings Account
Business done with a bank, including deposits, and withdrawals Transaction
A bank employee who performs banking services for the public, such as cashing checks and accepting deposits Teller

Credit Cards Crossword

Type
Crossword
Description

Any card that may be used repeatedly to borrow money or buy products and services on credit. Creditcards
Any card that may be used repeatedly to borrow money or buy products and services on credit. Debitcards
A payment made to a professional person or to a professional or public body in exchange for advice or services. Fees
A current medium of exchange in the form of coins and banknotes; coins and banknotes collectively Money
The fee charged by a lender to a borrower for the use of borrowed money, usually expressed as an annual percentage of the principal; the rate is dependent upon the time value of money, the credit risk of the borrower, and the inflation rate. Interest
The amount of money owed to the credit card company. CreditcardBalance
A place where you can keep your money safe Bankaccount
When you don't pay bills on time Badcredit
When you pay your bills on time Goodcredit
A contractual agreement in which a borrower receives something of value now and agrees to repay the lender at some later date. Credit
When a person you work for or your boss pays you not in cash Check
A price that one has to pay Bill
When you put money or a check into your acount deposit
The record of use of debt. Credithistory
A bank account equally shared by two or more people Jointaccount
Charged by a credit card company each year for use of a credit card. Annualfee
A three digit number that summarizes how well a person or business has handled debt and credit Creditscore
The total cost of borrowing, including interest and fees, expressed in a dollar amount. financecharge
Consumers or businesses seek legal assistance when bills cannot be paid. Bankruptcy
An amount owed Debt

Computer Basics Crossword

Type
Crossword
Description

It has the ability to store, retrieve, and process data. Also it is an electronic device that manipulates information, or data computer
uses an electronic eye to detect movement and is easier to clean. Optical mouse
what is any set of instructions that tells the hardware what to do and how to do it. Software
what is the computers main circuit board motherboard
Ram is an acronym of... random access memory
what do most computers have located on the motherboard in order for you to insert various expansion cords expansion slots
is the most important software that runs on a computer operating system
the type of software that allows you to perform specific tasks application
what is it called when you have more than on app open at the same time mutli-tasking
if your battery isn't charged then the problem may be that your _________ isn't pulled in. fill in the blank with the best vocabulary. AC adapter
applications for a desktop pr laptop computers are sometimes called.... desktop applications
a wireless ethernet connection wifi
allows you to write a letter, design a flyer, and create many other types of documents word processors
what internet service provider uses a broadband connection,which makes it much faster than dial up DSL
what does mbps stand for Megabits per second
a hardware device that allows you to connect several computers and other devices to a single Internet connection, router
is a computer that serves up information to other computers on a network. server
common operating app for typing research papers on computer Microsoft Windows
is the science of equipment design and how specific equipment usage and placement can reduce a user's discomfort and increase productivity Computer ergonomics
where your software, documents, and other files are stored hard drive