Type
Word Search
Description

Administrative closure
Annual Income
anticipation
Application
appropriate department
call volume
Citizen
Consumers
effective date
expanded state
Expiration
hearing officer
Immigration
Inconsistency
Individual
insufficient
law
Notice
Phone
Poverty
privileged
Public
Re-enrolled
residency
Results
Rollover
Security
state based
Untimely
Whiteboard

Affordable Care Act Word Search

Type
Word Search
Description

supervisor
Special Enrollment
Acts
Annual Income Level
ECN
Eligibility Determination
Deadline
Badge
Verification
Federal Poverty Level
Incarceration
Affordable Care Act
Schedule Adherence
Clean Desk Policy
Citizenship
Authorized Representative
Untimely
APTC
Tax Penalty
Tax Credit

college Readiness Crossword

Type
Crossword
Description

provides billions of dollars nationally in the form of grants, loans, and student employment for students to pursue post secondary education Financial Aid Administrator
a collection of different types of financial aid from multiple sources Financial Aid Package
students, parents, and borrowers are required to use an. FSA ID
a set amount of time after you graduate, leave school, or drop below half-time enrollment before you must begin repayment on your loan. Grace Period
one who meets at least one of the following criteria: You are working on a degree beyond a bachelor's, such as a master's or doctorate. You have a child or children, or other legal dependents, who receive more than half their financial support from you. Independent Student
the proportion of a loan that is charged as interest to the borrower, typically expressed as an annual percentage of the loan outstanding. interest
Some money for college is awarded without regard for financial need. Merit Based Aid
is defined as a formal process focus on how a product addresses the needs of a human. Need Analysis
the final price paid for goods or services after subtracting tax and any other costs Net Price
payment in excess of what is due over payment
A quantitative estimate of the parents ability to contribute to the post secondary educational expenses of an independent student parent Contribution
the amount of money borrowed by the student principal
a signed document containing a written promise to pay a stated sum to a specified person or the bearer at a specified date or on demand. promissory note
omeone who is enrolled or accepted for enrollment in an eligible institution for the purpose of obtaining a degree or certificate offered by the school. regular student
a federal regulation requiring the U-M Office of Financial Aid to monitor the progress of each student who is receiving financial aid as they move toward completing their degree satisfactory academic progress
The system used in the United States to draft young people into armedservice. Though the United States at present has no draft, young men are required by law to register with the Selective Service when they reach the age of eighteen. selective service registration
a paper or electronic document that gives you some basic information about your eligibility for federal student aid and lists your answers to the questions on your Free Application for Federal Student Aid student aid report
Support financially subsidized
the amount of income used to calculate an individual's or a company's income tax due. taxable income
the Higher Education Act of 1965 (HEA) covers the administration of the United States federal student financial aid programs title IV Programs
The Federal Government pays the interest for Direct Subsidized Loans while the student is in college or while the loan is in deferment unsubsidized
all incommode received that is not reported to the IRS untaxed income
the process of establishing the truth, accuracy, or validity of something. verification

Executive branch Crossword

Type
Crossword
Description

Term for president as the ceremonial head of the United States Chief of state
Term for president as vested with executive power of the United States Chief executive
Term for president as main architect of foreign policy and spokesman to other countries Chief diplomat
Term for president as commander of nation's armed forces Commander in chief
Architect of public policy and the one who sets agenda for congress Chief legislator
President as leader of his political party Chief of party
Representative of the people , working for the public interest Chief citizen
People chosen every four years who make formal selection of president and Vice President Electoral college
Communication that reach large audiences ex.television,radio,newspaper,Internet Mass media
Oath taken by president on day he takes office stating he will faithfully execute and preserve ,protect, and defend" Oath of office
Regulation issued by a chief executive , based upon constitutional authority and having force of law Executive order
Formal agreement between two or more sovereign states Treaty
Pact made by president with head of a foreign state Executive agreement
Large complex administrative structure that handles everyday business of an organization Bureaucracy
Also called cabinet departments , traditional units of federal administration Executive departments
Head of department of justice Attorney general
Release from punishment or legal consequences of a crime by the president or a governor Pardon
All matters not directly connected to the realm of foreign affairs Domestic affairs
Nations relationship with other countries Foreign affairs
A refusal to become generally involved in affairs to rest of world Isolationism
When House of Representatives give formal charges against a public official Impeach
Find not guilty of charge Acquit
Lying under oath Perjury
President takes no action over a bill for 10 days Pocket veto
Rejection by president of a bill Veto
Official who leads an executive department Secretary

Appeals Word Search

Type
Word Search
Description

Schedule Adherence
Clean Desk Policy
Untimely
Presidents Day
F Drive
Silver Plan
Tax Credit
Headset
APTC
Annual Income Level
Incarceration
Citizenship
Deadline
Tax Penalty
Marketplace ID
Protected Health Info
Verification
Health Insurance
ECN
Special Enrollment
Acts
ESD
Medicaid
Tenn Care
Authorized Representative
Badge
Inbound Call Form
Eligibility Determination
Affordable Care Act
Federal Poverty Level

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Taxes Crossword

Type
Crossword
Description

Writes tax law congress
In charge of the federal budget. President
Imposes higher % of tax on higher incomes. progressive
Amount of income per person free from tax. exemption
Expenses that reduce the amount of taxable income. deduction
Responsible for paying various government expenses. Treasury
Tax that disproportionately hurts the poor more than the wealthy. regressive
Signed social security into law in 1935 Roosevelt
Problems in social security have arisen because of this. population
One category of tax you'll not get back. social security
Healthcare for the retired. medicare
solution for the retired poor before social security poorhouse
would give a refund offered at the beginning of each month fairtax
Taken out and sent to government on a quarterly basis. withholding
State tax administrations. Department of Revenue
Free to take advantage of tax benefits voluntary
All pay the same % of tax. Flat
Concept where portions of income are taxed higher as income rises. marginaltaxrate
Tax year ends for individuals. December 31
Date federal income tax is due. April 15
system never tried in any country. Fair

Creamy Crossword Pot

Type
Crossword
Description

The legislature in a city government. City Council
To cancel an act or law. Repeal
To make into a law. Enact
A committe that works on bills between sessions. Interim Committee
The act of making or enacting laws. Legislation
The process of passing legislation. Enactment
The executive head of state in the U.S Governor
A state official that is second in rank to the Governor. Lieutenant Governor
Money for investment. Capital
Funds reserved for a specific use. Appropriations
A minor crime. Misdemeanor
A serious or violent crime. Felony
The highest judicial court in the county or state. Supreme Court
Pertaining to young people. Juvienile
A trial court in the Georgia court system; hears both civil and criminal cases. Superior Court
The current office holder. Incumbent
The ability or right to control people or things. Power
A person from a legislature district. Constituent
An accounting period that is one year. Fiscal year
An elected or appointed member of a senate. Senator
A person elected to act and speak for others. Representatives
Failing to do what law or duty requires. Delinquent
A government in which citizens rule together through elected representatives. Republic
Income received by the government through taxes. Revenue
A constitutional right to reject a decision. Veto

Citizenship Crossword Puzzle

Type
Crossword
Description

A member of a community who is loyal to and is protected by the government citizen
The rights and duties of citizens citizenship
A legal process to gain citizenship naturalization
An amount of money demanded by the government used to help run public places and help the community tax
Something that you are required to do duty
Something that you can do voluntarily (it is not required) responsibility
A person who moved from one country an is now a permanent resident in another immigrant
A foreign-born resident in the United States who has not been naturalized yet alien
The belief, way of life, art, and customs that are shared by people in a particular society culture
People who share a common national, cultural, or racial background ethnic group
A person who has left their home to escape war, famine, or another disaster refugee
Respecting and accepting others regardless of their differences tolerance
Offering your time and services to others without any payment volunteerism
The advantage or benefit of all people in a society common good
The health , prosperity, and happiness of the members of a community welfare
The regulations established in a community by some authority law
The general principles or beliefs people use to make decisions values
You can lose your citizenship if you are found guilty of _______ treason
immigrants must take a ____ that checks if they can read, write and speak English before becoming a citizen test
immigrants must be able to read, _____, and speak English before becoming a citizen write

The Roaring Twenties Crossword

Type
Crossword
Description

was a time when many people defied Prohibition, indulged in new styles of dancing and dressing, and rejected many traditional moral standards. roaring twenties
a cultural, social, and artistic explosion that took place in Harlem, New York, spanned the 1920s. harlem renaissance
the generation reaching maturity during and just after World War I, a high proportion of whose men were killed during those years. lost generation
was an American legal case in 1925 in which a substitute high school teacher, John Scopes, was accused of violating Tennessee's Butler Act, which had made it unlawful to teach human ... scopes trial
a state of disorder due to absence or nonrecognition of authority anarchy
The rounding up and deportation of several hundred immigrants of radical political views by the federal government in 1919 and 1920. red scare
were a series of raids conducted by the United States Department of Justice to capture, arrest and deport radical leftists, especially anarchists, from the United States. palmer raids
were convicted of a robbery and two murders in Massachusetts in the early 1920s and sentenced to death. sacco and vanzetti
was a period in the 1920s, ending with the Great Depression, in which jazz music and dance styles became popular, mainly in the United States, but also in Britain, France and elsewhere. jazz age
the right to vote in political election suffrage
a person who advacates through or complete political or social reform radicals
to come to a place or country you are not native of immigration
contray to a society of mass poverty mass consumption
A law that severely restricted immigration by establishing a system of national quotas that blatantly discriminated against immigrants from southern and eastern Europe and virtually excluded Asians. national origins act
is a secret society in the southern U.S. that focuses on white supremacy and terrorizes other groups ku klux klan
the action of forbidding something prohibitation

Citizenship Crossword Puzzle

Type
Crossword
Description

The studies of the duties and rights of citizens Civics
Members of a community who owe loyalty to the government and in exchange receive protection from the government citizenship
This founder of the U.S strongly believed in the importance of civics (last name) Jefferson
An act that a citizen is required to do (ex: pay taxes) duty
An act a citizen should do but is not required to (ex: voting) responsibility
In Ancient Greece and Rome citizenship was only granted to men who owned ________ property
Someone who is born in another country can choose to have a ____ citizenship dual
This process is a legal way to gain citizenship in the United States Naturalization
In order to become a U.S citizen you must have lived in the U.S for a minimum of _____ years five
The minimum age to become a U.S citizen eighteen
Americans can lose their citizenship in this number of ways three
The act of losing your naturalization denaturalization
A foreign born resident who has not been naturalized alien
A person fleeing danger in their country refugee
Today, ______ million people are living in the U.S illegally twelve
Here kids learn how to become good citizens school
Many consider this one of the most important American citizen responsibility voting
Respecting private and public property tolerance
The health, prosperity, and happiness of all the people in the community welfare
The practice of offering your time and services to others without receiving payment volunteerism
In this voulanteer organization members work on education, public safety, health, and the environment AmeriCorps
Foreign born people who have moved to a new country Immigrant
The key practices, relationships, and organizations in a society Institutions