Type
Crossword
Description

One of GSK's values Transparency
Each Email communication should include, at a minimum, the Gateway _______________ ________________ ID in order for Gateway to initiate the investigation. Patient Record
Email and ____________________ messages should be responded to within at least 48 Hours, but preferably 24 hours. Voicemail
Example of time sensitive questions may include: Excessive ______________ frustration with acquisition and approval process. Customer
When a Provider's Office is _______________________ to Gateway's attempts to collect missing information. Non-Responsive
The ______ is responsible for following up with the office contact, as appropriate, and until the customer's concern is resolved. PRM
PRM stands for: _________________ __________________ _________________. Payer Relations Managers
PRM's and Site Coordinators will use the Microsoft Outlook _____ ___ __________ feature which sends notifications via an automated reply to emails received during the outage timeframe. Out Of Office
________ _______ Team will enter basic patient demographic information from the enrollment from into the database. Data Intake
_______________ will fax a letter to the provider's office confirming that the enrollment form was received and is in process. Gateway
If the provider has opted-out of benefit summary ____ counsels, no call will be made. Call
TAT stands for: Turn-__________- Time Around
Any patient-specific request must be _______________ by the patient or the HCP. Initiated
Calls should remain ______________; PRM's are asked to keep conversations to no more than 10 minutes. brief
Ongoing reporting issues should be ____________________. Escalated

FFA Crossword

Type
Crossword
Description

Supervised Agricultural Experience SAE
Career Development Events CDE
The science or practice of farming, including cultivation of the soil for the growing of crops and the rearing of animals to provide food, wool, and other products. Agriculture
FFA Officer stationed at the rising sun. President
FFA Officer stationed by the door. Sentinel
FFA Officer stationed at the plow. Vice President
FFA Officer stationed by the ear of corn. Secretary
Farm animals regarded as an asset. Livestock
The Owl represents this on the FFA emblem. Knowledge
The symbol on the FFA emblem that represents freedom. Eagle
You must meet the following requirements to receive what FFA degree: Enroll in an agricultural education program and have satisfactory plans for a Supervised Agricultural Experience (SAE). Green hand Degree
Where is the National FFA Convention going to be held in 2017? Indianapolis
The next Degree you will receive after the Green hand degree. Chapter Degree

COLLEGE TERMINOLOGY Crossword

Type
Crossword
Description

This person will help you select your courses. Academic Advisor
Any student not maintaining satisfactory progress toward his/her educational objectives will be placed on probation for a semester. Academic Probation
achieve the minimum cumulative GPA required. Academic Suspension
people who have graduated from the institution. Alumni
completion of a program of at least two, but less than four years of college work. Associate's Degree
A student who does not want to receive credit in a course Audit
undergraduate degree offered by four-year colleges and universities Bachelor's Degree
stock of all the books and other materials Bookstore
provide all types of information Catalog
College Level Examination Program CLEP
an institution of higher education that grants degrees and certificates College
a student who lives off-campus Commuter
attend two educational institutions at the same time Concurrent Enrollment
numbers usually containing 3 or 4 digits Course Numbers
a student must attend a class for one classroom hour Credit Hours
completion of a program of study leading to a degree or certificate. Curriculum
required GPA, prerequisite and elective courses within the specified major, and/or minor areas of study. Degree Requirements
successful completion of a prescribed program of study. Degrees
basic organizational unit in a higher education Department
could be several different things Division
procedure by which students choose classes each semester. Enrollment
Free Application for Federal Student Aid. FAFSA

HIPAA Training Crossword

Type
Crossword
Description

PCS staff may discuss a person being served over the phone with another ________ but it must be done in a private area. provider
____________ with others about persons served in public areas is prohibited Gossiping
An annual _________ is an example of PHI physical
One of the five HIPAA principles Standardization
Staff may converse about persons being served as needed to _________ programs and health plans implement
You will receive ________ upon hire and annually thereafter. training
The "I" in HIPAA stands for __________ insurance
The ____________ policy is signed upon hire and pertains to privacy and communication safeguards confidentiality
The second "A" in HIPAA stands for __________ Act
When _____ are about persons being served, they are not to be left in plain sight for others that have no "need to know". notes
Staff will have ______ access to health information of a person being served limited
HIPAA reduces the occurance of __________. fraud
The first "A" in HIPAA stands for _________ Accountability
The Privacy Officer is located in __________ Morris
HIPAA defines and protects _________ privacy
The "P" in PHI stands for ________ Protected
The medical ______ of a person being served is an example of a designated record set. chart
The "H" in HIPAA stands for _________ Health
Any requests for disclosures of PHI must be forwarded to your ___________ supervisor
The "I" in PHI stands for ________- Information
A _________ _______ includes any item, collection, or grouping of information that includes PHI and is collected or used by a provider record set
Staff that violate HIPAA policies will be __________ disciplined
Anytime a person feels a violation of their privacy rights has occurred, they have the right to file a grievance with the ________ ________ privacy officer
The "P" in HIPAA stands for _________ Portability
It is staff's responsibility to keep information __________ confidential
When discussing a person being served, you should move to a ________ area private
We should avoid discussing persons served in ________ public
We use ______ in order to keep charts inaccessible to people who do not have "need to know" about PHI locks

Patient Experience Crossword

Type
Crossword
Description

AIDET is a communication ______. TOOL
AIDET increases patient: SATISFACTION
AIDET benefits patients by alleviating _____. FEAR
EX: Making eye contact with patient and family. ACKNOWLEDGE
EX: My name is Kathy, I will be your nurse until 7 pm tonight. INTRODUCE
EX: Your procedure will take approximately 90 minutes. DURATION
EX: After surgery you will be in PACU when you wake up and you will have a sling already in place on your arm. EXPLANATION
T stands for: THANK YOU
AIDET is a way of relaying ____________ to the patient. INFORMATION
AIDET includes hourly _________ on your patients. ROUNDING
You should always _______ before entering a patient room. KNOCK

Healthcare Vocabulary Crossword

Type
Crossword
Description

A contract with a company where the subscriber pays a regular premium in exchange for a defined set of benefits Health Insurance
Reffered to as family doctor/PCP this person administers routine and preventive care, and makes referrals for specialty services when needed. Primary Care Provider
A provider who focuses on one area of medicine. Like a cardiologist or neurologist Specialist
A contracted, pre-determined dollar amount insurance company requires a patient to pay for a particular medical service. (It requires patients to pay a small amount upfront to deter people from seeking medical care that may not be necessary.) Copay
The contracted rate a health insurance company will pay toward a specific medical service. Allowable Charges
A contracted, pre-determined percentage of the allowable charge that a patient is required to pay for a particular medical service (after the deductible is met and before the out-of-pocket maximum is met). CoInsurance
A pre-determined annual amount patient must pay before insurance begins to cover. Deductible
Annual maximum amount patient is required to pay for in-network medical services per his/her insurance plan contract (typically, copay + coins + deductible) Out of Pocket
The person who is responsible for payment of the monthly premium, or whose employment is the basis for the coverage. Subscriber
A person entitled to health insurance benefits under the subscriber’s plan. Covered Member
Insurance Company Payor
A specific package of benefits negotiated between the company and the employer. Plan
Dates during which the insurance plan is active. Effective Dates
Explanation of Benefits is a statement from the insurance company that details payments and adjustments made for services. EOBs go to both the provider and the patient. EOB
/Response from the insurance company that states no payment will be made. (service could be not covered by the insurance plan, or the insurance company may need more information.) Denial
The order in which the claim is sent to insurance companies. If patient has more than one insurance plan, we must determine which insurance should be billed primary, secondary, etc. Primary: the first insurance company designated to pay toward their allowable charges. Secondary: the second insurance company designated to pay toward their allowable charges. Filing Order
The pathway a patient takes from one provider to another. Referrals may be required by insurance before a patient can be seen by the other provider. Referral
The process whereby a physician must obtain insurance approval before a patient receives certain treatment or drugs (study, test, procedure, surgery.) Authorization

HIPAA COMPLIANCE TRAINING Crossword

Type
Crossword
Description

I can not take _______________ inside the Hospital. Selfies
What do the initials ePHI stand for electronically Protected Health _________ ? Information
Abbreviation for the Health Insurance Portability and Accountability Act of 1996? HIPAA
Every patient has the right to ___________ with their medical treatment and conditions. Privacy
By law hospitals must train annually on HIPAA ____________. Compliance
Hospitals have ___________ and procedures to meet Federal HIPAA rules and regulations. policies
If you suspect someone is violating the facility's privacy policy , you should? report
HIPAA security and privacy applies to everyone ______ in the facility. working
HIPAA is governed by _____ and Human Services? Health
HIPAA was created with _____ standards for all patients. Security
Accessible __________ Health Information (PHI) is limited to only that information needed for performance of services. Protected
Personally identifiable health information is protected by HIPAA includes photographic, electronic, spoken word and ______? Paper
I may not post any identifiable information on______? Social media
All information regarding patients must stay confidential. I can not even tell my friends or ____. Family
I may not share my computer log-in _____ with anyone. Password

Safety Quiz Crossword

Type
Crossword
Description

The abbreviation for indwelling catheter associated urinary tract infections is _____. CAUTI
One of the most important infection control measures is _________. HANDWASHING
The Falls Risk Assessment Tool is Called the (2 words) Morse Scale
There are _______Moments of Hand Hygeine. Four
A daily review of safety needs on your unit(2 words) Safety Huddle
A standardized method of communication between patient care providers including explanation of the situation, background, assessment and recommendations SBAR
The safest way to identify your patient is to look at their__ Armband
CPSI Stands for Canadian Patient Safety Institute
Hourly rounding has been proven to reduce (2 Words) Patient Falls
A thorough history of patient medication use is called BPMH
Pharmacy, Physicians and Dietary must be aware of any potential patient Allergies
The armband and patient photograph are considered( 2 words) Patient Identifiers
Which department is notified of unsafe or broken equipment? Maintenance
Hotel Dieu Shaver's falls prevention Acronym is PEEK in
The color band that identifies a potentially violent patient is Orange
The most common ARO today is MRSA
A patient exhibiting flu-like symptoms should be placed in Isolation

Patient Safety Goals Crossword

Type
Crossword
Description

Use at least two patient __ when providing care, treatment and service Identifiers
The goal of improving medication safety is to __ all medications and containers Label
The physician must be notified within __ minutes of a critical result being reported Thirty
When reporting a critical value, what type of clear communication should be used? (two words) Readback
A desensitized staff member ignores or disabling warning sounds due to (two words) alarmfatigue
One of the most important ways to prevent Hospital Associated Infections is by improving (two words) Hand Hygiene
A task perfomed by the surgical team members before a surgery begins which includes correct patient identity, site and procedure time-out
Two licensed nurses must verify these ___ products? Blood
The main purpose is to compare medications currently being taken to the new medications prescribed to assure they will not be duplicated or have negative interactions (two words abbreviated) medrec
A patient is wandering the hospital alone with a bright yellow bracelet. What are they at risk for? Falls

Basics of Health Insurance Crossword

Type
Crossword
Description

An established schedule of fees set for services performed by providers and paid by the patient fee for service
protection in return for periodic premium payments that provides reimbursement of expenses resulting from illness or injury Health insurance
the sum of money paid at the time of medical service; it is a form of coinsurance copayment
provision frequently is found in medical insurance policies whereby the policyholder and the insurance company share the cost of covered losses in a specified ratio coinsurance
Civilian Health and Medical Program of the Veterans Administration known as CHAMPUS
states that when an individual is covered under two insurance policies, the insurance plan of the policyholder whose birthday comes first in the calendar year (month and day, not year) becomes the primary insurance. birthday rule
A term used in managed care for an approved referral authorization
a payment method used by many managed care organizations in which a fixed amount of money is reimbursed to the provider for patients enrolled during a specific period of time, no matter what services were received or how many visits were made. Capitation
a letter or statement from Medicare that describes what was paid, denied, or reduced in payment. EOMB
Pays expenses involved in the care of the teeth and gums Dental care
Protects a person in the event of a certain type of accident, such as an airplane crash Special risk insurance
Often includes benefits for medical expenses payable to individuals who are injured in the insured person’s home or during an automobile accident Liability insurance
Covers a continuum of maintenance and health services for chronically ill, disabled, or mentally retarded individuals Vision care
Provides payment of a specified amount on the insured’s death Life insurance
Pays the cost of all or part of the insured person’s hospital room and board and specific hospital services Hospitalization
a review of individual cases by a committee to make sure services are medically necessary and to study how providers use medical care resources utilization review
40. An insurance term used when a primary care provider wants to send a patient to a specialist referral
periodic (monthly, quarterly, or annual) payment of a specific sum of money to an insurance company for which the insurer, in return, agrees to provide certain benefits premium
person who pays a premium to an insurance company and in whose name the policy is written in exchange for the insurance protection provided by a policy of insurance policyholder
a general practice or nonspecialist provider or physician responsible for the care of a patient for some health maintenance organizations gatekeeper

EMS Crossword

Type
Crossword
Description

When approaching a scene, what is the first thing you do? Scene Safety
When does scene size-up begin? Dispatch
What is the last thing Gayle had thrown up on her in the back of an ambulance? Chinese Noodles
After scene safety, what comes next? BSI
When carrying a patient downstairs on a Reeves, what goes down first, head or feet? Feet
Which of the following will deliver a medium velocity impact? Bullet, knife or ice pick, Bullet
A male appears in distress and is clutching at his chest, what might he be suffering from? cardiac problem
Vital signs are reevaluated every ______ minutes for an unstable patient? five
Where does Jim go to get away from the class? Florida
When assessing an unconscious patient, what is the first thing you assess? abc's
What does V stand for in AVPU? Voice
A fall of greater than _____ feet is considered severe in an adult? twenty
During the primary assessment of an unresponsive adult, where is the pulse checked? carotid
The method of using a stethoscope to take a blood pressure is called? auscultatation
What is the normal response of pupils when exposed to bright light? Constriction
The term cyanosis is used when the patients skin is ____-_____ in color blue-gray
During the primary assessment of an unresponsive infant, where is the pulse checked? brachial
What class was snowed out on January 23, 24 Hazmat
What is the sound of the soft tissue of the upper airway creating impedance or partial obstruction to the flow of air? snoring
The trachea branches off at the ___________ and forms two mainstem bronchi carina
The high-pitched sound caused by an upper airway obstruction is known as Stridor
When suctioning the airwa, suction should never be applied for longer than __________ seconds? ten
Which of the following structures is found in the lower airway? Bronchi
What did Shannon want the class to bring on he rlast night teaching? cake
The jaw-thrust maneuver is the only __________ airway procedure for an unconscious patient with possible head, neck, or spine injury or unknown mechanism of injury? recommended
How many hours are you allowed to miss during class time? fifteen
What does the S stand for in BSI? substance
What does the A stand for in SAMPLE? Allergies
What does the P stand for in OPQRST Provication
What is a contraindication for giving nitro? EDdrugs
What does the M stand for in PMS motor
What is the name of the position when a patient is laying on his back? supine
What is the term for towards the midline of the body Medial
Can a stair chair be used to move an unconscious patient no
How many calls are you required to complete in this class? twelve
The term for the back of the body is? posterior
What is the pressure exerted by circulating blood upon the walls of blood vessels? Bloodpressure
What is a Sphygmomanometer? B\p cuff
What certification will you recieve at the end of the class? emt
It is considered implied consent when a patient is? unconscious