Type
Word Search
Description

SOURCEPOINT
FIRSTSOURCE
DITECH
CELINK
FREEDOM
CLOSING
LEAD GENERATORS
GOALS
DOCUMENT CONTROL
CUSTOMER SERVICE
CALL CENTER
PROCESSING
UNDERWRITERS
TITLES
MORTGAGES

Mortgage Terms Crossword

Type
Crossword
Description

Home Mortgage ___________ Act Disclosure
Comparison of your loan amount to the value of your home LTV
Percentage of your debt divided by your gross income DTI
Spouse that will only be on title but not on loan NPS
Insurance that protects lenders/investors for losses due to the event of default of a mortgage loan MI
Document that most be provided withing 72 hours of taking an application Loan Estimate
Document provided prior to closing that replaces the HUD-1 and TIL Closing Disclosure
Document filed to show lien with lender is a Deed of _______ Trust
Sketch of a property showing its boundaries Survey
History of the title showing current owners and liens Abstract
Nationwide registraction system for mortgage loan originators SAFE Act
Origination, appraisal, and survey fees are know as _____________ costs. Closing
Insurance protecting the lender is known as a _____________ policy Lenders
We use the borrowers __________ income to qualify them for a loan gross
FHLB stands for _____________ Home Loan Bank Federal
Intergrated Disclosure regulation that went into effect October 3rd, 2015 TRID
Computer generated loan underwriting system AUS
An ___________ account is set up to pay taxes and insurance on a yearly basis Escrow
Right of _____________ gives a borrower 3 days to decide if they wish to continue with a loan Rescission
A Mortgage _____________ is in charge of receiving payments, paying taxes and insurance, etc. Servicer

Buying A Home Terms Word Search

Type
Word Search
Description

earnest money
default
debt to income ratio
credit insurance
conditions
collateral
closing costs
closing agent
closing
character
capital
capacity
balloon payment
asset
appreciate
appraisal
adjustable rate mortgage
workout
variable rate
underwriting
title agency
title insurance
survey
short sale
secured loan
sales contract
principal
prime rate
prequalification
predatory lending
preclosing
preapproval
net worth
mortgage

Mortgage Word Search

Type
Word Search
Description

income and debt
right to cancel
TRID
underwriting approval
mortgage insurance
automated underwriting
adjustable rate mortgage
appraised value
Cert of Delivery of Value
ECOA
loan estimate
closing disclosure
escrow
principal reduction
interest rate
lock agreement
qualified mortgage
flood insurance
hazard insurance
wire instructions
bailee letter
flood determination
appraisal
down payment
security instrument
title
payoff
Loan
High Cost testing
USDA
FHA
VA
Dodd Frank

Mortgage Basics Word Search

Type
Word Search
Description

adjustable rate
balloon payment
bankrutpcy
buckets
collateral
collections
compliance
conforming
deed in lieu
documenting
educating
equity
escrow
fixed rate
foreclosure
guidelines
Interest
liquidation
loss mitigation
mortgage
negotiating
origination
post closing
processing
quality
refinance
regulations
servicing
team members
underwriting

Mortgage Terms Word Search

Type
Word Search
Description

valoan
underwriter
title
survey
sales contract
refinance
ratelock
appraisal
principal balance
prequalification
origination fee
mortgage
lender fees
jumbo mortgage
interest rate
HOA
hazard insurance
foreclosure
firsttimebuyer
FHA
escrow
earnest money
default
deed
conventional mortgage
Construction loan
Closing
Cash out refinance
Borrower
Assumable Mortgage
Amortization
1003 Form

Great Depression Crossword Puzzle

Type
Crossword
Description

We adapted a policy of _____________ when we fell into depression. Isolationism
The economic crisis that happened in the US and many other nations beginning with the stock market crash in 1929 and continuing through most of the 1930's. Great Depression
October 29, 1929; the day that the stock market crashed. Black Tuesday
Buying a stock with little money down and the promise of paying the debt later in the future. buying on margin
Banks demanded full payments of their loans; there was no protection in place to protect this from happening at the time. calling the loan
The US fell into _____________ when the idea of loans took a wrong turn. depression
A rapid increase in the overall price level. Hyperinflation
A continuous rise in the price of goods and services. inflation
A payment plan that allows customers to make payments in set intervals until the debt is paid. installment plan
A series of reforms enacted by president Franklin Roosevelt between 1933 and 1942 with a goal to relieve and reform Americans and to end the great depression. New Deal
Roosevelt tried to relieve and __________ for the American people. reform
People went to the banks to withdraw all of their money before the banks closed. runs on the banks
A share of ownership in a corporation. stock
A system to buy and sell stocks. stock market
Exercising control over freedom, will, and thoughts of others; authoritarian. totalitarian
Most Americans struggled with ____________ during the Great Depression. unemployment

Customer Satisfaction Crossword

Type
Crossword
Description

Shows the customer we were listening to them ACKNOWLEDGE
To tell the customer what you have done for them ASSURE
Confirm the customers decisions AFFIRM
Show the customers we value them APPRECIATE
My goal is to ensure you are 100% satisfied with the services I have provided today and that I have resolved all your reasons for calling. ClosingScript
The ability to understand and share the feelings or views of the customer. Empathy
A way to show a customer appreciation. ThankYou
How to treat a customer respectful
The goal is to create an overall positive experience
What this crossword is about CSAT
The _____________ is required!! two part close

Marketing Basics Crossword

Type
Crossword
Description

the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants Marketing
the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants SportsMarketing
Goods and Services Product
the idea that organizations need to satisfy their customers while also trying to reach their organizations’ goals MarketingConcept
One that buys goods or services Customers
An ardent devotee; an enthusiast Fan
the repeat purchasing of a good or service by a consumer Loyalty
when an individual reacts to events that occur to the team or player as if the events happened to him or her. Identification
the potential customers with shared needs who have the desire and ability to buy a product Market
statistics that describe population in terms of personal characteristics Demographics
a combination of four basic strategies known as the 4 P’s — product, price, place, and promotion MarketingMix

Management Functions Crossword

Type
Crossword
Description

the processes or function of planing , organizing, leading and controlling Management
act or process of creating goals and objectives as well as the strategies to meet them planning
getting resources arranged in an orderly way to accomplish goals organizing
shows how the firm is structured and who is in charge of whom organizational chart
in charge of setting goals and planning for the future as well as leading and controlling work of others top level manager
carries out the decisions of top management middle manager
responsible for daily operations of a business operational manager
means providing direction and vision leading
keeping the company on track and making sure goals are met controlling
organizational structure in which managers on one level are in charge beneath them line authority
indicated by solid lines , indicated by dotted lines line and staff authority
beginner level position entry level job
puts authority in one place with top management centralized organization
gives authority to a number of different managers decentralized organization
divides responsibility specific units or departments departmentalization

Social Media Marketing Crossword

Type
Crossword
Description

Process of communicating with potential customers to promote a product or service. Advertising
Distinctive name, words , designs logo, mark or a combination of these elements that create company or product identity and that separate the company or product from competitors. Brand
path the product or service purchased travels from the company to consumer. Distribution
The difference between a company’s revenue and its costs; Revenue- costs= Margins. Margin
Process of communicating a company's values to customers. Marketing
Process of promoting a product in a retail environment, including visual display in retail stores. Merchandising
One of the four p’s of marketing, refers to where the product is sold and delivered to customers. Place
One of the four p’s of marketing; the cost of a product or service a company offers. Price
One of the four p’s of marketing; refers to actual product or service a company offers. Product
one of the four p’s of marketing; refers to the messaging and communication channels marketers use to generate awareness, interest, engagement, and excitement about products or services. Promotion
Efforts made by a company to shape the way audiences perceive company, how a brand is seen in the public (public image) can have an effect of a brand’s action. Public relations
Department responsible for selling products or services to customers and meeting the company's sales goals Sales
the collection, reporting, and examination of actions taken on a website Web analytics
Happens when the desired outcome of a marketing message is achieved Conversion
A specific part of a population, especially identified by average age, income, education, etc. Demographic
a person with a strong influence in his or her particular field of expertise Influencer
refers to content/ or interactions used to grow and/ or engage with a social media Organic
Web-based technology that enables the development, deployment, and management of social media solutions and services. Platform
Performance indicator that measures the amount gained from an investment relative to investment costs. Return on investment
A computer program that searches database and internet sites for the documents containing keywords specified by a user. Search engine