Type
Word Search
Description

WILLING
WAIT-TIME
PROBE
FRIENDLY
ESCALATION-BOX
DE-ESCALATION
CALL-BACK-SHEET
WELCOME
TONE
RESOLUTION
MEMORABLE
FOLLOW-UP
EXPLAIN-TO-ME
EASY-ACCESS
CUSTOMER-FIRST
TELL-ME
DESCRIBE-TO-ME
AFTER-CALL
WORLDCLASS
WARM
PROFESSIONAL
ICONNECT
FIRSTCALL
EXPERIENCE
CHEERFUL
ADHERENCE

QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

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Customer Service Word Search

Type
Word Search
Description

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

Funday Friday Word Search

Type
Word Search
Description

VTO
MUTE
ASHLEY
ACW
HOLLY
AVERAGE HANDLE TIME
FIRST CALL RESOLUTION
QUALITY
EMPATHY
BAIT
CUSTOMER SERVICE
WOUNDED WARRIORS
BEACH BUCKET BASH
CHARTER SPECTRUM
FUEL OUR FUTURE
BACK TO SCHOOL
VOLUNTEER
OVERTIME
GATEWAY
LABOR DAY
BISCUITS AND GRAVY
COACHING
ADHERENCE
BILLING
BIRTHDAY

Customer Satisfaction Crossword

Type
Crossword
Description

Shows the customer we were listening to them ACKNOWLEDGE
To tell the customer what you have done for them ASSURE
Confirm the customers decisions AFFIRM
Show the customers we value them APPRECIATE
My goal is to ensure you are 100% satisfied with the services I have provided today and that I have resolved all your reasons for calling. ClosingScript
The ability to understand and share the feelings or views of the customer. Empathy
A way to show a customer appreciation. ThankYou
How to treat a customer respectful
The goal is to create an overall positive experience
What this crossword is about CSAT
The _____________ is required!! two part close

EMPATHY Word Search

Type
Word Search
Description

RESPECT
ATTENTION
POSITIVE
PERSPECTIVE
RESOLUTION
EXPRESSION
SITUATION
REASSURANCE
COMMUNICATION
UNDERSTANDING
RESPONSIVE
CONFUSION
SORRY
FEELINGS
ACKNOWLEDGEMENT
FRUSTRATION
TONE
CUSTOMER
LISTEN
APOLOGIZE

QA Customer Interaction Word Scramble

Type
Word Scramble
Description

Welcome
Closing
Approachable Attitude
Empathize
Hear to understand
Manage the call
offer additional asistance
Verification
HIPPA
Ask Don't Tell
Authorize caller
Subject
Product
Category
Cobra
Notes
CRM Cases
Timeframe
Action taken on account
Accurate Information
Resources
Process Explainations
Relevant Information
CRM Documentation
Clarification
Education
Recap
Website
Friendly
Courteous
Helpful
Hold Technique
Actively Listen
First Call resolution
Options

Customer Service Appeciation Crossword

Type
Crossword
Description

In customer service we have to be observant or attentive
We should always remain________ when talking to the customer Professional
Every_______should be exceptional on every call with the customer experience
All_______ ________ requires every agent to give great customer service call center
Customers feel _____________ when all the problems are resolved. satisfaction
We must ___________ to understand the customer needs. listen
Showing _________ means we understand the customer feelings. empathy
You must show ________ when it comes to elite customer service. patience
Customer service agents are always willing to _______. Help
Taking __________ of every call provides a first call resolution for customers. ownership
Customers can her the _______ in your voice. smile
Always have _____ words to say even when the call is difficult. positive
Always ______ the customer for calling. Thank
We have our ________________ back at all times. customers

MS Access Crossword Puzzle

Type
Crossword
Description

column in a table that contains a specific piece of information within a record. Field
collection of organized data that allow access, retrieval, and use of that data Database
Small box or bar that selects the entire row when clicked Row Selector
A collection of rows and columns Data Sheet
Row in a table that contains specific information about a person, product, or event Record
A object Is Not A Type Of Microsoft Access Database Object Worksheets
The Key Uniquely Identifies Each Record PrimaryKey
Enables You To View Data From A Table Based On A Specific Criterion Query
In the context of databases, a situation that exists between two relational database tables when one table has a foreign key that references the primary key of the other table. Relationship
It is a database management system (DBMS) based on the relational model. RDBMS
An object which stores data in rows and columns. Table
The basic elements of a form or a report are called: Controls
Type of control box which is most often associated with a bound control. TextBox

Customer Experience Crossword

Type
Crossword
Description

Customer who works with you Internal
Customer who is a client External
Another name for customer client
Customer satisfaction adds to the bottom ___________ line
Make decisions based on the customer Customer Centric
Customer is greeted nicely is an example of ____________ customer service
Going the extra ______________- mile
Customer need to know you ________ care
If you arent' servicing the client, you are serving someone who ____. is
You should always ask what you can do to make someone else's job easier
If you don't know what to a customer needs ______________ them. Ask
Make sure serving the customer is more about ___________ than you them
Part of customer service is how ____________ you are to work with easy
Being friendly is not ______________ for great service. enough
Do you ask yourself everyday what you can do to ____________ a customer Serve

THROWBACK THURSDAY Word Search

Type
Word Search
Description

Promises
Self Service
Communication
Loyalty
World Class
Exchange
Ask Questions
Support
Deliver The Promise
Patience
Thank You Friday
Snow Biz
Lunch on Us
Super Hero Day
Throwback Thursday
Promptness
Guidance
Satisfaction
Politeness
Customer Service Week
Customer Excellence
Value for Money
Expectations