Type
Bingo Cards
Description

UTILISATION
PRODUCTIVITY
WORK SMARTER
HOW LONG YOU GONNA BE?
WIP
WE ARE BEING BROUGHT OUT?!
HOURS SOLD
VOC
NATURALLY
REVENUE
PROACTIVE
MANAGE CUSTOMER EXPECTATIONS
BUMS ON SEATS
YEAR TO DATE
5 STARS
OBVIOUSLY

    Customize    

Accounting Terms: Back to Basics Crossword

Type
Crossword
Description

describes the sources and uses of cash for a reporting period Statement of cash flows
charge for using money until repaid at a future date Interest
security that represents ownership in a corporation; holders exercise control by electing a board of directors and voting on corporate policy Common stock
amount by which a company's value exceeds the value of its individual assets and liabilities Goodwill
class of ownership in a corporation that has a higher claim on its assets and earnings than common stock Preferred stock
net sales minus cost of goods sold Gross profit
record within an accounting system where increases and decreases in a specific asset, liability, equity, revenue, or expense are entered and stored Account
process of allocating the cost of an intangible asset to expense over its estimated useful life Amortization
an entry that increases asset and expense accounts, and decreases liability, equity ad revenue accounts Debit
income statement, balance sheet, statement of changes in owner’s equity, and statement of cash flows Financial statements
customers and other individuals and organizations who owe a company Debtors
journal entry at the end of an accounting period to bring an asset or liability account to its proper amount and update the related expense or revenue account Adjusting entry
total cost of an asset less its accumulated depreciation Book value
an asset created by selling products or services on credit Accounts receivable
method to assign cost to inventory that assumes items are sold in the order acquired FIFO
entity created by law and separate from its owners Corporation
inflows of assets in exchange for products and services provided to customers as part of a company’s operations Revenues
length of time an asset will be productively used in the operations of a business Useful life
occurs when expenses exceed revenues Net loss
merchandise a company owns and expects to sell in its normal operations Inventory
estimate of amount to be recovered at the end of an asset's useful life Salvage value
expense created by allocating the cost of plant and equipment to periods in which they are used; represents the expense of using an asset Depreciation
resources owned or controlled by a company that provide expected future benefits to the company Assets
a liability created by buying products or services on credit Account payable
obligations due to be paid or settled within the longer of one year of the operating cycle Current liabilities
equals a corporation’s accumulated net income (loss) for all prior periods that has not been distributed to shareholders Retained earnings

Entrepreneur Crossword Puzzle

Type
Crossword
Description

Someone who organizes, manages and takes on the risk of starting a new business. Entrepreneur
in the US, a business containing fewer than 500 employees. Small Business
The act of being an entrepreneur and creating a business. Entrepreneurship
The goals, purpose, and work a business hopes to accomplish. Business Mission
One who purchases a product or service. Customer
Work done for pay that benefits someone else. Service
Something produced or manufactured to be sold; a good. Product
Placing a number value/worth on a product. Pricing
The size, sum, or amount of countable or measurable products, expressed as a numerical value. Quantity
Someone who provides money or resources for a business, with the expectation or financial return or other gain. Investor
Money that is made/lost in a business after all costs and expenses are paid. Profit and Loss
Customers desire for a product or service. Demands

Business Studies Crossword

Type
Crossword
Description

One element of the marketing mix concered with where the goods are sold Place
The 'D' of AIDA Desire
The name of the model used to consider external factors PESTLE
The type of market research carried out by questionnaires to potential customers Primary
Revenue from sales - cost of sales Gross Profit
An organisation structure with lots of levels of managment and rules Tall
A latter stage in product lifecycle Decline
One of the Boston Matrix quadrants relating to product that brings in a lot of revenue but requires a lot of promotion Star
How all business objectives should be written smart
Any individual or organisation that has any interest in a business Stakeholder
An example of an internal stakeholder Employee

Vocabulary Words ch1 Supply Chain Logistics (CLA) Worksheet

Type
Matching Worksheet
Description

Farms and Mines Raw Material Providers
Manufacturing or Factories Production Facilities
Airlines/drones/ships/trucks/trains Transportation
network used to deliver products or services from raw materials to customers Supply Chain
world wide supply Global Supply Chain
mines or farms products to production Raw materials Inventory
Inventory currently being processed Work-In-Process (WIP)
inventory ready to ship or package Finished goods Inventory
inventory shipped to customer In-Transit Inventory
what the customer wants/ where../ when…/ why…/ how shipped Customer Interaction
quantity of goods for sale Supply
Most critical/ identify and expecting acquisition of goods Receiving
Assigning product to specific location warehouse Stocking
Activity to administratively process a customer's order Assembly products from various locations for a specific order Order Processing
order process Picking
Materials surrounding an time to protect from damage full case has no packaging requirement Packing
determined by customer Shipping
Just in time process transfer form incoming dock to outgoing dock Goods-In Bay
Just in time Goods-out Bay
process of moving items directly from an incoming trailer or container to an outgoing trailer or container. Cross-docking
A need for a particular item Demand
Warehouse with finished goods Distribution Center
identification SKU (Stock Keeping Unit)
Mathematically measure of efficiency Productivity

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Chapter 3 Cost Control Crossword

Type
Crossword
Description

Used to cost an ingredient at the purchase price before any trim or waste is taken into account. As-purchased Method
Way to price a menu in which the total revenue is divided by the number of seats, average seat turnover, and days open in one year Average check Methd
Calculated by the total dollar sales divided by the total number of customers. Average sale per Customer
One of four main cost categories that a restaurant or foodservice operation needs to effectively manage Beverage Costs
Amount of sales an operation is doing for a given time period Business Volume
Inventory at the end of a given period Closing Inventory
Way to price a menu in which an operation must know the portion costs for each item sold. An operation can determine the average contribution margin needed to cover overhead and yield a desired profit at an expected level of sales volume Contribution Margin Method
Portion of dollars that a particular menu item contributes to overall profits. Contribution Margin
Costs subject to change based on how the operation is doing; the operation has a certain amount of control in how it spends on these aspects of the operation Controlclable Costs
Number to multiply ingredients by in order to convert a recipe to serve a different number of people. For example, if your chili recipe serves eighty and you need to serve forty: 40 ÷ 80 = 0.5. The conversion factor is 0.5. Conversion Factor
A business's efforts to manage how much it spends Cost Control
Price an operation pays out in the purchasing and preparation of its products or the providing of its service Cost
Chart that shows employees' names and the days and times they are supposed to work. Crew Schedule
Used to cost an ingredient after trimming and removing waste so that only the usable portion of the item is reflected Edible-Portion (EP) Method
Number of employees hired to fill one position in a year's time. Employee Turnover
that need to be paid regardless of whether the operation is making or losing money. Fixed costs, in contrast to variable costs, do not change based on the operation's sales Fixed Cost
One of four main cost categories that a restaurant or foodservice operation needs to effectively manage. Food Costs
Form that shows how much product should be produced by the kitchen during a given meal period. Food Production Chart
Prediction of sales levels or costs that will occur during a specific time period Forecast
Company that provides equipment, food, and supplies and usually has programs available to their customers that help with controlling costs Full-line supplier:
Information about past performance that a manager uses to forecast foodservice sales and costs Historical Data
Dollar value of a food product in storage; can be expressed in terms of units, values, or both. Inventory
Document from a vendor that lists such details as items purchased, date of order, purchaser, and sales price; also called a bill. Invoice
One of four main cost categories that a restaurant or foodservice operation needs to effectively manage. Labor Cost
Template, usually a spreadsheet, showing the number of people needed in each position to run the restaurant or foodservice operation for a given time period Master Schedule
Also called the smoothing technique, this involves averaging together sales information for two or three recent and similar periods. The average can produce a forecast that is more likely to be accurate, since it is not based solely on one period that might have had unique circumstances. Moving Average Techinque
that need to be paid regardless of whether the operation is making or losing money. Fixed costs, in contrast to variable costs, do not change based on the operation's sales Noncontrollable Cost

Insurance Terms Crossword

Type
Crossword
Description

Business person who analyzes the probabilities of risk/risk management. Actuary
Person who sells, services, or negotiates insurance policies either with a company or individually. Agent
Physical injury that can include sickness/disease to a person Bodily Injury
A clause in most property insurance policies to encourage policyholders to carry a good amount of insurance. If the insured person doesn’t maintain the amount specified in the clause (usually 80%), the insured person will share a higher proportion of the loss. Coinsurance
The date when an insurance company issues a policy. Date of Issue
Portion of the insured loss paid by the policyholder Deductible
Amount at which an asset can be bought or sold in a transaction between willing parties. Fair Value
The termination of a policy due to failure to pay the required renewal premium. Lapse
It is a state assistance program, to provide hospital and medical expense insurance to people over 65 years of age. Medicare
Money charged for the insurance coverage reflecting expectation of loss. Premium
Uncertainty including the possibility of loss by an unexpected event for which insurance is used for. Risk
homeowners insurance sold to tenants living in the described property. Tenants
The person who identifies and classifies the degree of risk posed by the person trying to be insured. They determine whether or not coverage should be provided and what the rate should be Underwriter
Insurance that will cover an employer’s liability for injuries or death to people in their employment Workers' Compensation
The amount that has to be paid by the insured person during a calendar year before the insurer is responsible for more loss costs Deductible

Beatitudes Crossword

Type
Crossword
Description

Theirs is the Kingdom of Heaven (Matt. 5:3) Poor in Spirit
You Shall be Comforted (Matt. 5:4) Morn
They Shall Inhearit the Earth (Matt 5:5) Meek
Hunger and Thurst for Righteousness (Matt. 5:6) Satisfied
Merciful (Matt. 5:7) recieve mercy
Pure in Heart Matt 5:8) See God
Sons of God (Matt 5:10) peacemakers
Theirs is the Kingdom of Heaven (Matt. 5:10) Persecuted
Others Revile You and Perrsecute You (Matt. 5:11-12) Great in Heaven
Poor (Luke 6:20) kingdom of God
Satisfied (Luke 6:21) Hungry
You Will Laugh (Luke 6:21b) Weep

Customer Service Word Search

Type
Word Search
Description

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

Social Media Marketing Crossword

Type
Crossword
Description

Process of communicating with potential customers to promote a product or service. Advertising
Distinctive name, words , designs logo, mark or a combination of these elements that create company or product identity and that separate the company or product from competitors. Brand
path the product or service purchased travels from the company to consumer. Distribution
The difference between a company’s revenue and its costs; Revenue- costs= Margins. Margin
Process of communicating a company's values to customers. Marketing
Process of promoting a product in a retail environment, including visual display in retail stores. Merchandising
One of the four p’s of marketing, refers to where the product is sold and delivered to customers. Place
One of the four p’s of marketing; the cost of a product or service a company offers. Price
One of the four p’s of marketing; refers to actual product or service a company offers. Product
one of the four p’s of marketing; refers to the messaging and communication channels marketers use to generate awareness, interest, engagement, and excitement about products or services. Promotion
Efforts made by a company to shape the way audiences perceive company, how a brand is seen in the public (public image) can have an effect of a brand’s action. Public relations
Department responsible for selling products or services to customers and meeting the company's sales goals Sales
the collection, reporting, and examination of actions taken on a website Web analytics
Happens when the desired outcome of a marketing message is achieved Conversion
A specific part of a population, especially identified by average age, income, education, etc. Demographic
a person with a strong influence in his or her particular field of expertise Influencer
refers to content/ or interactions used to grow and/ or engage with a social media Organic
Web-based technology that enables the development, deployment, and management of social media solutions and services. Platform
Performance indicator that measures the amount gained from an investment relative to investment costs. Return on investment
A computer program that searches database and internet sites for the documents containing keywords specified by a user. Search engine