Type
Matching Worksheet
Description

EMPATHISE LIFE SKILL
JUDGING A PERSON
UNDERSTAND BEHAVIOR
COMPASSION DO SOMETHING KIND
SAD BAD
SCARED DESPAIR
VOICE REEJOICE
TEARS FEARS
DARK DAYS BRIGHT RAYS
MEND FRIEND

The bible crossword

Type
Crossword
Description

Judges 9:2 (10) Shechem
Ruth 3:2 (7) Silver
Zechariah 1:5 (4) Ancestors
Ezra 5:9 (17) Temple
Titus 3:2 (4) Cruel
Amos 2:5 (5) Fire
Daniel 11:30 (14) Discouraged
Judges 7:19 (16) Dark
Genesis 37:2 (42) Bad
Jeremiah 1:11 (22) Almonds
Ruth 1:5 (5) Died
Jonah 2:2 (23) Dead
Sirach 35:10 (15)? Sacrifice
Isaiah 65:7 (19) Disgraced
Isaiah 65:7 (22) Burning
Proverbs 3:25 (7) Disasters
1 Samuel 18:21 (21) Kill
2 Maccabees 3:1 (19) Hated
2 Maccabees 3:1 (20) Evil
Isaiah 37:33 (15) Arrow
Isaiah 37:12 (6) Destroyed
1 Esdras 6:29 (35) Sacrifices
Ruth 1:1-2 (4) Ruled
Job 42:6 (15) Sorrow
Job 42:6 (4) Hate
Ezekiel 16:47 (9) Wicked
Ezekiel 16:47 (16) Disgusting
Matthew 5:21 (10) Murder
Judges 6:34 (15) Trumpet
Isaiah 37:16 (11) Winged

Symptoms of Depression and Anxiety Word Search

Type
Word Search
Description

Fast Heart Beat
Poor Self-Esteem
Crying
Irritable
Gloomy
Pessimistic
Sleep Problems
Poor Appetite
Sad
Unhappy
Miserable
Scared
Tense
Edgy
Fearful
Fretful
Restless
Apprehension
Worry
Nervous

Tolerance Word Search

Type
Word Search
Description

humanity
kindness
fairness
patience
sympathy
charity
acceptance
understanding
differences
value
respect
compassion

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Emotions Crossword

Type
Crossword
Description

What is needing or ready for sleep Sleepy
What is unable to think clearly Confused
What is having or showing a lack common sense Silly
What is feeling or showing pleasure Happy
What is feeling or showing sorrow Sad
What is extremely angry Furious
What is feeling or showing excitement Surprised
What is having a strong feeling of showing annoyance Angry
What is feeling or showing embarrassment Embarrassed
What is feeling or showing love Loving
What is feeling weary because one is unoccupied Bored
What is affected by physical or mental illness Sick
What is fearful Scared
What is cause to find something funny Amused
What is kind and pleasant Friendly
What is feeling or expressing distress and annoyance Frustrated

SELF-CONTROL Word Search

Type
Word Search
Description

EMOTIONS
SCHOOL
TROUBLE
GUILTY
LONELY
SAD
MAD
SCARED
TEMPER
THREATENING
CURSING
GESTURES
BITING
PUSHING
YELLING
TALKING
INSULTS
TEASING
BEHAVIOR
FEELINGS
ANGER

Positive Behavior Word Search

Type
Word Search
Description

tries
helpful
motivated
learns
understanding
role model
sportsmanship
focused
appropriate
forgiven
participation
right
winner
influential
truth
courage
disciplined
integrity
consideration
listen
patience
respect
kindness

Mental and Emotional Health Crossword

Type
Crossword
Description

Are feelings Emotions
Being able to bounce back Resiliency
Feeling of dread, similar to fear Anxiety
Discomfort and sadness caused by loss Grief
An illenss that is incurable terminal
Response of the body to the demands of daily living Stress
Is a source or cause of stress Stressor
Positive stress Eustress
Negative stress Distress
Feeling of being sad, unhappy, or discouraged Depression
Intentional taking of one's own life Suicide
Quality of life that includes physical, mental, and emotional, family and social Health
Choosing not to engage in any risk behaviors Abstinence

R.E.S.P.E.C.T. Word Search

Type
Word Search
Description

UNDERSTANDING
SYMPATHY
SELFCONTROL
RESPECT
PATIENCE
KINDNESS
HONESTY
GRACE
FORGIVENESS
COMPASSION
COMFORT
CHARITY

Mental and Emotional Health Crossword Puzzle

Type
Crossword
Description

condition or quality of being sad sadness
the intentional act of attempting to kill one's self suicide
mark of disgrace associated with a particular circumstance, quality, or person stigma
treatment for OCD psychotherapy
an anxiety disorder in which people have unwanted and repeated thoughts, feelings, ideas, sensations (obsessions), or behaviors OCD
a feeling of worry, nervousness, or unease, typically about an imminent event or something with an uncertain outcome anxiety
a state of mental or emotional strain or tension resulting from adverse or very demanding circumstances stress
feelings of severe despondency and dejection depression
a common mental illness defined by feelings of uneasiness, worry and fear anxiety disorder
disorder that develops in some people who have experienced a shocking, scary, or dangerous event PTSD
example of a symptom of OCD fear of germs
cause of OCD genetics