Type
Matching Worksheet
Description

NEGOTIATION REACH AGREEMENT
CONSTRUCTIVE POSITIVE HELPFUL
NEGOTIATION SKILLS: EXPLAIN PROBLEM
NEGOTIATION SKILLS: EXPRESS FEELINGS
NEGOTIATION SKILLS: LISTEN CAREFULLY
NEGOTIATION SKILLS: OFFER ALTERNATIVES
NEGOTIATION SKILLS: NOT GUILTY
LOVELINE SEXUALITY
LIFELINE EMOTIONAL FIRST AID STATION
FAMSA CONFIDENTIAL COUSELLING
CHILDLINE ABUSED CHILDREN
SADAG DEPRESSION
LEKGOTLA RESOLVING A DISAGREEMENT
TYPE OF HELP IS....... COUNSELLING GROUP

Conflict, Compromise and Lots More Words Word Search

Type
Word Search
Description

vinnie
carragher
resolution
prejudice
mrsbrown
friendship
disagreement
constructive
community
caring
struggle
relationship
peers
mediation
expressions
criticism
conflict
communication
bodylanguage
trust
role
problems
negotiation
gestures
disagreements
cooperation
confidentiality
citizenship
activelistening

Chapter 9 vocab Crossword

Type
Crossword
Description

any disagreement, struggle, or fight conflict
to become more serious escalate
the use of communication and comprimise to settle a disagreement negotiation
Bringing in a neutral third party to help others resolve their conflicts peacefully. mediation
Respecting the privacy of both parties and keeping details secret. confidentiality
Processes in which specially trained students help other students resolve conflicts peacefully peer mediation
The threatened or actual use of physical force or power to harm another person and to damage property violence
An unlawful physical attack or threat of attack assault
The willful killing of one human being by another homicide
Any form of unwelcome sexual contact directed at an individual sexual violence
Any form of sexual intercourse that takes place against a person's will. rape
a pattern of intentionally causing bodily harm or injury to another person physical abuse

Employability Skills Crossword

Type
Crossword
Description

a way of ending a conflict. Both sides agree to accept less than they first wanted compromise
skills you need to work well with others. The most important: communication, empathy, cooperation, negotiation, compromise, and sharing. (2 words) interpersonalskills
responsible and respectful ways of behaving that will help you have successful relationships. (2 words) socialskills
deal or bargaining with others negotiate
you understand the importance of working cooperatively with others. (2 words) teamskills
steps taken to end a conflict. (2 words) conflictsolution
rules for polite behavior etiquette
disagreement or clash between people conflict
the ability to understand another person's feelings empathy
good work habits and attitudes that help you succeed in a career. (2 words) employabilityskills
sharing thoughts, opinions, and information with other people communication
discussion that intends to end up in agreement negotiation
standards of behavior people, groups, or society believe to be right and moral ethics

CONFLICT RESOLUTION Word Search

Type
Word Search
Description

VALUES
TEAM
SOLUTION
RESPONSIBILITY
RESOLVE
RESOLUTION
PROBLEM SOLVING
NEGOTIATION
LISTEN
INTRAPERSONAL
INTERPERSONAL
GOALS
CONSTRUCTIVE
CONFLICT
COMMUNICATION

Their Eyes Were Watching God Crossword

Type
Crossword
Description

Janie’s significant feature p.26 p.38 Long Black Hair
What is Joe promising Janie? 29 Marriage
Janie says Joe is portly like _________ folks. p.34 Rich White
What did Joe buy? p.38 Land
What is the first thing Joe wants to build? p.40 Store
What does Joe want Janie to help out with? p.43 Store
What feature did Joe Stark have that cowed the town? 47 ________in his face Bow down command
Joe Starks is like the ______ p.49 wind
While the people are the _____ p.49 grass
What days does Janie work? p.51 ______but Everyday
continue #10 what days does Janie work? p.51 but______ Sunday
What does Joe want from Janie? p.71 Submission
Who told Joe that Janie is trying to poison him? p.83 Pheoby Watson

Chapter 9 vocab words Crossword

Type
Crossword
Description

Any disagreement, struggle, or fight Conflict
conflicts between people or groups of people interpersonal
Becoming more serious Escalating
The use of communication and, in many cases, compromise to settle a disagreement. Negotiation
Bringing in a neutral third party to help others resolve their conflicts peacefully. Mediation
Respecting the privacy of both parties and keeping details secret. Confidentiality
Processes in which specially trained students help other students resolve conflicts peacefully. Peer Mediation
The threatened or actual use of physical force or power to harm another person and to damage property. Violence
An unlawful physical attack or threat of attack. Assault
Violence committed for no particular reason. Random Violence
The willful killing of one human being by another. Homicide
Any form of unwelcome sexual contact directed at an individual. Sexual Violence
Any intentional sexual attack against another person. Sexual Assault
Any form of sexual intercourse that takes place against a person's will. Rape
A pattern of intentionally causing bodily harm or injury to another person. Physical Abuse
A pattern of attacking another person's emotional development and sense of worth. Emotional Abuse
The use of words to mistreat or injure another person. Verbal Abuse
A pattern of sexual contact that is forced upon a person against his or her will. Sexual Abuse
Repeatedly following, harassing, or threatening an individual. Stalking

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

key terms Crossword

Type
Crossword
Description

any unwanted remark, behavior, or touch that has sexual content sexual harassment
any sexual activity in which force or the threat of force is used sexual assault
any sexual act without consent sexual abuse
the use of force to control and maintain power over a spouse in the home domestic violence
a technique in which a trained outsider who is your age helps people in a conflict come to a peaceful resolution peer mediation
a bargain or compromise for a peaceful solution to a conflict negotiation
sexual intercourse that is forced on a victim by someone the victim knows date rape
sexual activity between family members who are not husband and wife incest
physical or emotional harm to someone abuse
the failure of a caretaker to provide for basic needs, such as food, clothing, or love neglect
harassing newcomers to a group in a abusive and humiliating way hazing
physical force that is used to harm people or damage property violence
the ability to overlook differences and accept people for who they are tolerance
scaring or controlling another person by using threats or physical force bullying

Lincoln - Douglas Debate Vocabulary Crossword

Type
Crossword
Description

An argument that leaves no ground for the other side to debate Abusive
The side of the debate that agrees with the resolution Affirmative
The evaluation the judge writes after each round declaring a winner, assigning speaker points and offering constructive criticism. Ballot
To progress to the final rounds of competition. Break
To progress to the final rounds of competition. Break
The pre-prepared speech that is read in the constructive period Case
The thesis statement of a contention that must be proved by a warrant Claim
Admission that the other side is correct on a point Concession
Major reasons that are the foundation of a case. Formulated in the constructive speech and then extended throughout the debate. Contention
The major part of a case that is used to achieve the value. Criterion
Three minute questioning period Cross Examination
To repeat an argument during another rebuttal Extend
Taking detailed notes summarizing the key arguments of the round Flowing
The part of a contention that explains why an argument matters. Impact
The position that disagrees with the resolution Negative
The judging standard for the round Value
Reasoning that makes an assertion true Warrant
Statement to be debated Resolution

Child abuse Word Search

Type
Word Search
Description

Grooming
ChildLine
NSPCC
Name-calling
Porn
Rape
Cigarette burn
Bruises
Neglect
Sexual
Emotional
Physical