Type
Matching Worksheet
Description

MEMORY ABILITY OF THE MIND
WHEN YOU STUDY, RECALL....... INFORMATION
TIPS FOR MEMORY: PAY.... ATTENTION
TIPS: INVOLVE AS MANY..... SENSES
TIPS: CONNECT AS MANY INFO THAT YOU.... ALREADY KNOW
TIPS: FOCUS ON ....... UNDERSTANDING
PRACTISE ___________THE IDEAS TO SOMEONE EXPLAINING
TIPS: REVISE WORK THE _________DAY SAME
WHILE STUDYING, EAT,,,, MEMORY IMPROVEMENT FOOD
ACRONYM WORD FIRST LETTER
ACROSTIC SPELLS OUT A MESSAGE
ASSOCIATION WORK IMAGES

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Memory Psychology Crossword

Type
Crossword
Description

Process by which we recall experiences, information, and skills. memory
Encoding of meaning. semantic encoding
The translation of information into a form for future use. encoding
Stores memories and makes them available for future use. storage
Locates stored information and returns it to conscious thought. retrieval
Repeated repetition of information to help the learning process. rehearsal
Sometimes called working memory -- when information is stored for 10-12 seconds. Short term memory
Memory stored more than briefly and encoded through rehearsal. long term memory
Organization of items into familiar or manageable units. chunking
A sentence or acronym that helps us to memorize a string of words. mnemonic devices
Retrieval in which you must search for information that you previously stored. recall
Retrieval in which you must identify items you learned earlier. recognition
interference in which a more recent memory disrupts the recall of an older memory. retroactive
The process of moving anxiety-producing memories to the unconscious mind. repression

Listening Skills Crossword

Type
Crossword
Description

Questions that help determine who, what, why and how OpenEndedQuestion
The ability to gain, store, retain, and recall information in the brain for a later application Memory
Means the same thing as assigning meeting Comprehending
Sending back verbal and non-verbal messages to message originator Responding
First phase of the listening process Hearing
The difference between two rates can be referred to as LagTime
A listener focuses attention on specific sound or message being received Attending
An active learning process Listen
What are the four characteristics of a good listener ClosedEndedQuestions
24 hour physiological cycle Circadianrhythm
The difference between two rates can be referred to as ListeningGap

Memory Crossword

Type
Crossword
Description

most direct relevence in relation to long-term memory procedural memory
knowledge about personally eperienced events episodic memory
stored as general knowledge semantic memory
knowledge of what to do in a situation declarative knowlegde
enables a person to know how to do a skill procedural knowledge
transformation of information encoding
search through memory for info needed retrieval
required response with few to none cues recall test
select a correct response from alternative responses recognition test
temporary workspace to store and use recently presented info working memory

Memory Crossword

Type
Crossword
Description

To try and consciously recall specific things EXPLICITMEMORY
Process of stabilizing a memory trace after the first acquisition CONSOLIDATION
Name of Kim's dog PEARL
First step to creating a memory ENCODING
Scratch pad for temporary recall of information which is being processed at any point SHORTTERM
Neural circuits SYNAPSES
Ability to encode, store, retain and recall information MEMORY
Name of person whose lesson plan we are modeling MADELINEHUNTER
Learning things without thinking about them IMPLICITMEMORY
Name of game we played at start of class SIMON
Re-accessing of events or information from the past RECALL
Area of brain that acts as a temporary transit point for long term memories HIPPOCAMPUS
Storage over and extended period of time LONGTERM
Type of grade we would like to have STRAIGHTA
Passive process of retaining information in the brain STORAGE
Female Democrat nominee HILLARYCLINTON
Male Republican nominee DONALDTRUMP
Name of the first video we watched MEMORYSQUEEZE
A health fat to improve brain health OMEGATHREE
Stimulates nerve cells to multiply which strengthens brain health EXERCISE

Intro to Psychology Crossword

Type
Crossword
Description

Study of behavior and Mental processes Psychology
Psychologist that studied the mind Mundt
psychologist that studied how people function James
Psychologist that created psychoanalysis Freud
Psychologists that studied science of behaviorism Pavlov&Watson
Focuses on the unconscious mind, and how personality is formed Psychoanalysis
Professional who specializes in behavior & mental processes Psychologist
Doctor who treats psychological disorders; also can prescribe medicine Psychiatrist
made up of cells that carry info to and from all body parts NervousSystem
chemicals that regulate glands and muscles and transmits messages Neurotransmitters
problem with inner ear or areas around the ear NerveHearingLoss
Organs are activated when outside stimuli is sent to the brain Sensation
Brain interprets & organizes the sensations Perception
Type of reinforcement with increased behavior Positive
Type of reinforcement that removes unpleasant consequences Negative
A progressive disease that destroys memory and other important functions in the brain Alzheimers
Deficit in memory caused by brain damage or disease Amnesia
Awareness of everything going on around you Consciousness
Part of mind where one is not fully aware of conscious Subconscious
How many inkblots are in the Rorschach inkblot test Three
Type of projective psychological test that is the most common scoring system Rorschach
Projective test that is not as common ThermaticAperception
Listener is fully concentrated and understands what is being asked ActiveListening
Happens due to a ___ that causes brain to become temporarily unconscious after a hit to the head Concussion
A system of religious veneration and devotion directed towards a particular figure or object Cult

Ms.Barrow's Essay Writing Crossword

Type
Crossword
Description

The main idea of your essay thesis
You use __________ to support your ideas and points evidence
A noun or noun phrase that renames another noun in the sentence. appositive
When you expand or explain your evidence, it is called_________. elaboration
You create this as a plan before writing your essay. outline
Your thesis statement goes in the __________ sentence of your Intro paragraph. last
The first step of the writing process. (4 words) breakdowntheprompt
Term that means what or who your essay is about. topic
You must ______ evidence cite
Words or phrases that provide a connection between ideas, sentences, and paragraphs. transistions
Special paragraph that must be included in an argumentative essay. counterclaim
You must identify the prompt's task, topic, and __________ focus
The last paragraph of an essay conclusion
Attention grabber hook
You write with a __________ pencil
Always put your ______________ on assignments. name
person, place, thing, idea noun
action word verb
acronym used to remember conjunctions fanboys
Language ________ arts
Fill in the _________ thesis blank

Cognition Crossword

Type
Crossword
Description

a system that encodes, stores, and retrieves information memory
encoding of meaning semantic
encoding of sound acoustic
encoding of picture images visual
unconscious encoding of incidental information automatic
requires attention and conscious effort effortful
conscious repetition of information to maintain it in consciousness rehearsal
the retention of encoding material over time storage
another word for working memory short term
shortest of our memories and generally holds sights, sounds, smells, and textures for a fraction of a second sensory
capacity of short term memory seven
mental pictures imagery
another word for declarative memory; knowing what explicit
another word for procedural memory; knowing how implicit
extremely vivid and clear memories (ie. 9/11) flashbulb
the locating and recovering of information from memory retrieval
information in the working memory is gradually changed over to long term memory consolidation
type of amnesia; the inability to remember information previously stored in memory retrograde
type of amnesia; the inability to form memories from new materials anterograde
search terms used to activate memory retrieval cues
a quick association that leads to recall of a memory priming
a retrieval method in which one must reproduce previously presented material recall
memories gradually fade in strength over time transcience
forgetting when a memory cannot be retrieved because of interference blocking
old blocks new proactive
new blocks old retroactive

Scientific Investigation Vocabulary Crossword

Type
Crossword
Description

experiment done several times repeated trial
procedure, plan, or directions scientists follow when doing investigations Scientific method
possible answer to a question or problem hypothesis
think about and study data analyze
statement or sentence explaining what you discovered in your experiment conclusion
written record used by scientist to share results of an experiment lab report
"make or create"an experiment design
diverse ways scientists study natural world Scientific inquiry
skill using one or more senses to gather information and data observation
facts, figures, and other evidence gathered by observations data
interpretation of an observation based on evidence about events that have already occurred inference
any factor that can change in an experiment variable
one factor scientist changes to test hypothesis in an experiment independent variable
factor that changes due to changes made to the independent variable in an experiment dependant variable
experiment which all variables except one stays the same controlled experiment
well tested concept explaining wide range of observations Scientific theory
process of studying results and data to find patterns analysis
tool used to measure mass triple beam balance
all factors and materials remaining the same in experiment constant
fair test driven by a hypothesis experiment
tool used to measure volume graduated cylinder
distance between two points length
amount of matter in an object mass
tool used to measure length meter stick
forecast on what may happen in future situations prediction
amount of space an object takes up volume
standard that other conditions are compared to in experiment control
proven hypothesis due to many experiments and consistent days theory

Agriculture Crossword

Type
Crossword
Description

A person who studies and experiments with the selection and growth of crop plants and pastures. Agronomist
The science or practise of farming. Agriculture
An animal kept to produce milk or beef. Cow
Wheat or any other cultivated cereal used as food. Grain
A person who owns or manages a farm. Farmer
A person who studies the origin, managment and use of soils. Soilscientist
A tapering orange-coloured root eaten as a vegetable. Carrot
A pale yellow oval citrus fruit with thick skin and fragrant, acidic juice. Lemon
A powerful motor vehicle with large rear wheels, used chiefly on farms for hauling equipment and trailers. Tractor
A breed of sheep. Merino
Grass that has been mown and dried, often use as sheep food. Hay
Pollination of a flower or plant with pollen from another flower or plant. Crosspollination