Type
Bingo Cards
Description

thank you
Would you like to schedule?
Would you like this day?
Carwash Technician
Do you want to try this?
customer service
body language
accountability
responsibility
crew leader
supervisor
How are you?
Have a terrific day!
My name is _____
cashier
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Financial Literacy Terms Crossword

Type
Crossword
Description

one who takes risk and initiative to set up their own business entrepreneur
tax paid on business profits corporation tax
amount of pay you ear before any deductions are made gross pay
these are taken away from the tax amount you owe tax credit
the principle states that you cannot make a profit from insurance indemity
amount of pay you take home after all deductions net pay
an entrepreneur must be will to take this in order to set up a business risk
this principle state that you must tell the whole truth when applying for insurance utmost good faith
this type of checking account pay customers interest interest bearing
to designate oneself as the payee by signing a check endorse
a written order used to tell a bank to pay money from an account to a check holder check
Electronic Funds Transfer EFT
a check written to this person payee
not enough money in the account to cover the check insufficient funds
this type of account one person can make withdrawals single
this type of account are owed by more than one person joint
things that are necessary needs
things you would like to have wants
when you set money aside for a "rainy day" emergency funds
The amount of money you allocate to pay for items budget
everything you need, want or do requires what money
when you take money out of your bank account withdrawal
the amount of money you have available in your account balance
person identification number PIN
check returned to drawer's account and funds are withdrawn check clearing

Customer service Crossword

Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

Customer Service Word Search

Type
Word Search
Description

DESK
TELEPHONE
INDEBUS
JOCO
SHARE A FARE
EMAIL EMAIL EMAIL
LOST AND FOUND
BUS PASSES
CALL CENTER
REGIONAL
RIDE KC
METRO
SERVICE
CUSTOMER
PHRASES
POSITIVE
CALM
ASSISTANCE
BREATH
ANSWERS
QUESTIONS
HAVE A NICE DAY
HOW MAY I HELP YOU
MY NAME IS
THANK YOU
MAY I SUGGEST
EMPATHY
WHAT I CAN DO IS
BUILDING RELATIONSHIPS
SMILE
UNDERSTANDING

Communication Skills Crossword

Type
Crossword
Description

Nodding your head is an example of Minimal Encouragers
In your own words restating what someone has said Paraphrasing
Crossing my arms is an example of what Body Language
Letting you know my feelings in first person is an example of I Statements
My body language should match what I am trying to Communicate
Paraphasing lets the speaker know you are listening and is an opprotunity to Clarify
If someone share along story with me it might be a good idea for me to create a brief statement with the main points. This is an example of Summarize
If my body is slumped down with no eye contact, but I tell you I am fine this might lead to Miscommunication
An I statement should include using first person I, what is impacting you, how it impacts you, and What you would like
Minimal Encouragers are used to let the person know it is okay to continue talking

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Economics Chapter 1 Crossword

Type
Crossword
Description

condition that results from not having enough resources to produce all the things we would like to have scarcity
The study of how people try to satisfy seemingly unlimited and competing needs and wants. economics
a basic requirement for survival need
something we would like to have want
tangible economic product good
work performed for someone service
land, labor, capital, and entrepreneurs factors of production
the value of the next best alternative given up opportunity cost
consumer rights were part of the a movement called consumerism
sum of people's skills, abilities,health, and motiviation human capital
learning a task very well specialization
where all of the factors of production are bought and sold factor market
market in which goods and services are bought and sold product market

Civics Vocab Words Crossword

Type
Crossword
Description

If you are born in America then you have this. Citizenship
Every citizen has there own (what)? Rights
Trustworthiness, being honest, respect and accountability are all your (whats) as a citizen? Responsibilities
Jury duty and paying your taxes are your (what) as a citizen? duties
This is the process of becoming a citizen. Naturalization
The freedom of speech, petition, assembly, religion, and press are all stated in (what)? First Amendment
Anyone can believe in what ever they want, this is one of the 5 freedoms. Religion
As a citizen, you have the right to (what) peacefully in public grounds? Assemble
You have the right to say what ever you want on newspapers or on the news, this is the freedom of (what)? The press
You can make these or sign them if you want to, or feel that changes need to be made. Petitions
Every citizen of the U.S. have the right to express themselves the way they want to through (what) or any other way. Speech
All citizens have five (what) that are stated in the First Amendment. freedoms
This is a legal requirement that stops the state from taking away rights that every citizen should have. Due process
Everyone must follow these. Laws
Everyone must pay these. taxes
Everyone has characteristic (what) that makes them unique. traits
A responisble citizen tries to tell the truth as much as they can, they try to be (what)? trustworthy
What is always the best approach in life? Honesty
When at fancy parties it is important to be this. Courteous
To get this you have to give it. respect
Telling the teacher when someone cuts the lunch line is an example of what? accountability
A synonym of independence is this. Self-reliance
Colin Kaepernick isnt showing much of this by kneeling during the national anthem. Patriotism
Something we have to do this year that is mandatory is this. community service

World War 2 crossword puzzle

Type
Crossword
Description

Who was the leader of Nazi Germany during WW2? Adolf Hitler
Who was the leader of Soviet Russia during WW2? Joseph Stalin
Who was the leader of Italy during WW2? Benito Mussolini
Who was the president of the United States during WW2? Franklin Roosevelt
Who was the leader of Japan during WW2? Hideki Tojo
An iconic American battleship sunk at pearl harbor? Arizona
The genecide againt jews during WW2? Holocaust
Who was the leader of the US 7th army? George Patton
What was refered to as the British air force during WW2? RAF
Who was the desert fox? Erwin Rommel
An attack on this country started WW2? Poland
who was an iconic spokeswomen with the iconic phrase "We can do it!"? Rosie the Riveter
A form of government where the leader has complete power? dictatorship
The US program to build the atomic bomb? Manhattan Project
Which form of government was the Allies (except Russia) trying to defend? Democracy
The abbreviation for women airforce service pilots Wasps
The allied invasion of Normandy June 6th 1944 D-day
The last major German offensive of WW2? Battle of the Bulge
The battle which four japanese aircraft carriers were sunk in the Pacific Ocean? Battle of Midway

Banking Terms Crossword

Type
Crossword
Description

Bank branch offices, hours of operation, availability of ATM Location
Direct deposit, automatic payments, overdraft protects, online banking, discounts or free checking for students Special Features
Monthly charges, per check costs, printing of checks, balance inquiry cost, ATM checks Fees
Minimum balance, holding period for deposited checks Restrictions
An payment system where bills are paid through direct withdrawal from a bank account Automatic Payment
A financial cooperative owned by its members to serve its members. It offers the same financial services as a bank Credit Union
Allow customers to get cash and conduct banking transactions ATM
An account that allows you to deposit money and write checks on that account. Checking Account
The amount of money currently in an account Balance
A business that keeps money safe fro its customers, lends money to borrowers, and provides other financial services Bank
A banking card that can be used to purchase goods and services electronically. The amount is transferred immediately. Debit Card
The least amount of money a bank requires when opening an account Minimum Deposit
The money put into a bank account Deposit
A savings or checking account set up in the names of more than one person Joint Account
The money a bank pays for the use of a person’s money. Interest is referred to in terms of annual percentage rate (APR) Interest
Tells how much money you currently have in your account (account balance) Inquiry
A secret number or code that protects the security of an account PIN
An amount of money taken out of an account Withdrawal
A bank account that allows you to put money away to use later. The bank pays interest in exchange for the use of the money in the account Savings Account
Business done with a bank, including deposits, and withdrawals Transaction
A bank employee who performs banking services for the public, such as cashing checks and accepting deposits Teller

QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

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