Consumer Sales Word Search Crossword

The amount of days given for a standard review period.
Something received by a travel supplier that we cannot insure in the future.
You need this to be able to sell insurance in a specific province/territory.
This type of plan is best suited for people who travel multiple times a year.
The date the client leaves on their trip.
In order for the event to be eligible under a trip cancellation/interruption policy, the reason to cancel needs to be sudden and _______________.
The type of insurance we sell.
Needs to be confirmed before coverage is can be purchased.
When a client calls to advise they need additional days of coverage while on their trip, they need an _________.
If a client wants to extend their coverage, you need to ensure they are calling before the ___________ date and that no medical emergencies have been suffered.
The __________ of insurance is sent each time a policy is purchased by mail or email.
The province with the longest GHIP limit.
The territory with the shortest GHIP limit.
The type of alphabet used to ensure information is documented accurately.
Before discussing any policy details, you must be able to ___________ the caller using personal information saved in the system.
The type of coverage used if the client needs to return home early due to a sudden or unforeseen event such as sickness, injury or death of an immediate family member.
A needed document to show when you left on your trip. This is applicable to medical coverage only.
If the client requests service in another language, you would get them an ________.
The type of questionnaire required to sell medical insurance when a client reaches a certain age.
If the client does not want to proceed with the purchase at this time, you would offer to save their _______.
When the client agrees to purchase the coverage, you are completing a _________.
Health coverage that protects clients while they are in their province/territory of residence.
A term commonly used to refer to someone who spends winters outside of Canada, typically in destinations such as Florida, Arizona, etc.
Something issued by the Canadian government to advise Canadians not to travel to specific destination, region, city, etc.
The premium for travel insurance is calculated by taking into account a client’s _______, length of travel, and if applicable, the answers to the medical questionnaire.
High-risk activities, pregnancy and unstable pre-existing medical conditions are examples of common ___________ in travel insurance policies.
A feature that is eligible to the coverage of a policy.
The amount paid to put an insurance policy in place.
What a client needs to open should they suffer a medical emergency, need to cancel or interrupt their trip, have lost their luggage, etc.
Your mother, father, brother or sister are considered your ______________ family.
If a client is departing on their trip within 24 hours and there is not a licensed agent available we would list the client’s call back as _________ in the Call Back Log.
If the client needs to cancel their trip prior to departing for an eligible covered cause listed in their policy, they are making use of ___________________ coverage.
When a client calls to cancel their coverage, they are requesting a _________ of their premium.
When a claim is not eligible, it is __________.
When a client has a concern they would like addressed you should use the 5 Phases of ___________ Handling to help address the situation.
When a customer would like their concern to be formally documented, makes a media/legal/partnership threat or wishes to speak to a supervisor and none are available, you would submit a request in the Customer ___________ Log.
For every call taken that is not a simple transfer you must ensure to leave a ________ in Infinity or iSynergy that contains the details of your interaction with the client.
Both note or email __________ exist to help you document calls and send necessary information to clients.
At the end of each flip chart, ___________ appear that can help you to explain certain terms used in the policy documents to a client.
When completing a sale you must ensure you use the appropriate __________ to ensure the client has all the needed information about their coverage.
The client needs to have the required ____________ to submit and substantiate a claim.
If the client comes home early and has not suffered a medical emergency, they could be eligible to an early ___________.
We ensure to confirm email and mailing addresses to help protect our client’s __________.
What a client books and require insurance for.
Coverage offered to help transport and return an insured person’s body to his/her province or territory of residence.
If the client suffers a medical ___________ while traveling, they should contact us as soon possible.
We can assist when possible in setting up direct __________ to alleviate any out of pocket costs.
The date the coverage comes into effect.
For a client’s pre-existing condition to be eligible for coverage, it needs to be considered ___________ for the required amount of time outlined in the policy.
Trip Cancellation, Interruption or Baggage coverage are called ____________ benefits.