Type
Word Search
Description

This word search contains the following answers:

matter
however
friend
letter
better
power
refer
prefer
offer
serve
father
summer

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Customer Service Week Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

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Social Media Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Created in 2004, this social network has over 1 billion users. This website is blocked in china however that doesn't stop people using it there Facebook
Reconised by its yellow ghost, this network allows users to share photos to friends and family. But watch out! they only last for 10 seconds Snapchat
bird Twitter
When bought by Facebook in 2010, this network only have 13 employees, however now is used globally Instagram
3.2 billion people use this globally. Without it, social media wouldn't be around toaday Internet
Found in Instagram, Twitter and Facebook, this symbol is used to categories different posts. Hashtag
an image, video, piece of text, etc that is copied and spread rapidly by Internet users for amusement Meme
One of the most popular dating sights globally, this network recently lost many users due to its new age limit policy (18+) Tinder
A virtual representation of an individual, online and is commonly used for profile pics. This word also means incarnation in Sanskrit Avatar
Originally used for a short description of a user, however now holds many other purposes such as holding quotes. bio
Done by pretty much many social media user, it is when an individual looks scroll through another individuals account for extended periods of time Creep
Alters a photo Filter
Small images used to describe different situations. It is the internets way of showing emotion Emojis
7 seconds is all you have! Vine
Known as the virtual scrapbook, this is used to create specific boards filled with DIY's and photos Pinterest
a musical track comprising different songs Mashup
A photo of ones self Seflie
A form of blogging; were people upload videos to youtube vlog
Blue and white, allows you to video call friends skype
Created in February 2007, this is one of the biggest forms of social media in todays society Tumblr

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QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

These bingo cards contain the following answers:

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

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Career Word Search

Type
Word Search
Description

This word search contains the following answers:

State employment agency
Private employment agency
Qualifications
Placement
Job termination
Letter of intent
Job interview
Job lead
Portfolio
Job application
Resume
Follow up letter
Letter of resignation
Employment objectives
References
Benefits

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Chapters 1-15 Crossword How to Kill a Mockingbird

Type
Crossword
Description

This crossword contains the following questions and answers:

The name of the narrator's brother jem
Where Dill goes when summer is over meridian
Who Jem invites over for lunch after his fight with Scout Walter
What Scout finds two pieces of in the knothole in front of the Radley Place gum
What the two boys do to Scout neglect
The last name of a neighbor who Scout is looking out for avery
What Jem and Scout see a ball of in the knothole tree twine
The white stuff Scout is terrified of when she sees it snow
The person that makes fun of Atticus for defending negroes cecil
What Atticus is unable to play unlike the other fathers football
The old lady that insults Jem and Scout no matter how nice they are to her dubose
The amount of weeks Atticus is gone to serve for the state legislature two
The person who doesn't agree with Aunt Alexandra staying Scout
Who Dill mentions in his answer, "Maybe he doesn't have a place to run to" BOo
What Atticus is doing in front of the jail Reading

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Key Ecology Terms Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

Hunts other organisms in order to feed on them Predator
Hunted by other organisms Prey
Biological interaction between predator & prey Predation
Feeds on animal tissue Carnivore
Feeds on plant matter Herbivore
Method used is without opinion or preference Fair test
Produced when the method used is the same each time it is repeated Reliable data
Occurs naturally between coexisting organisms for food, nutrients & mates Competition
Feature important for survival, may make an organism better suited to a habitat Adaptation
Feeds on dead organic matter (detritus) Detritivore
A living system e.g. plant, animal, fungus, micro Organism
All the conditions that surround a living organism Environment
An area where a particular organism will live Habitat
Animal without a skeletal structure Invertebrate
Living things of the same type Species
A community and its habitat Ecosystem

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Matter Crossword Puzzle

Type
Crossword
Description

This crossword contains the following questions and answers:

The amount of space something takes up. Volume
The amount of mass per unit of volume. Density
Particles are very close together. Solid
When a solid turns into a gas Sublimation
The property of a substance that is observed during a chemical change. Chemical Property
Matter cannot be created or destroyed however matter can change forms, says this law. Law of conservation of matter
The amount of matter in an object. Mass
The transfer of thermal energy through particles of matter that are in direct contact. Conduction
The transfer of thermal energy by electromagnetic waves. Radiation
Has definite volume but no definite shape. Liquid
Something that can flow freely and mix together easily. Fluid
Particles collide very often Gas
A type of mixture in which the substances are not evenly mixed Heterogeneous mixture
A mixture of hot ions and electrons Plasma
Features of all matter that can be observed and measured without changing the chemical composition of the substance. Physical Properties
A type of mixture in which the substances are evenly mixed. Homogeneous mixture
The transfer of thermal energy by the motion of fluids. Convection
capable of being attracted by or acquiring the properties of a magnet Magnetic
Matter that can vary in composition Mixture
The amount of mass in something. Weight

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Paul's conversion Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

By what name is Saul better known? Paul
To which city was Saul going? (Acts 9 v 5) Damascus
Who spoke to Saul on the road? Jesus
Saul was blind for how many days? Three
Saul came from T-----. (Acts 9 v 11) Tarsus
Who healed Saul? (Acts 9 v 11) Ananias
When Saul was healed, it felt like ------ fell from his eyes. (Acts 9 v 18) Scales
Saul got -------- as soon as he was healed. (Acts 9 v 18) Baptized
Where did Saul go to preach about Jesus? (Acts 9 v 20 Synagogues
In what was Saul put to help him escape from Damascus? (Acts 9 v 25) Basket
Before Saul became a Christian, he was a -------? (Philemon 3 v 5) Pharisee
At the beginning of the story, who was Saul trying to arrest? Disciples
What did Saul see on the road to Damascus? (Acts 9 v 3) Light
When Saul left Damascus, where did he go next? (Acts 9 v 28) Jerusalem

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Resume Puzzle Word Search

Type
Word Search
Description

This word search contains the following answers:

Accomplishments
Activities
Appropriate
Career
Chronological
Cover Letter
Documents
Education
Employer
Experience
Format
Functional
Guidelines
Heading
Honest
Interview
Job Application
Negotiating
Objective
Position
Professional
Qualifications
Questionnaire
References
Resume
Seeking
Volunteer

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Excel Lesson 1 Crossword

Type
Crossword
Description

This crossword contains the following questions and answers:

The cell in the worksheet in which you can type data. (EX 6) Active cell
The worksheet that is displayed in the work area. (EX 10) Active worksheet
All cells touch each other and form a rectangle. (EX 10) Adjacent range
The intersection of a row and a column. (EX 6) Cell
Identifies the cell, and is formed by combining the cell’s column letter and row number. (EX 6) Cell reference
Appears vertically and is identified by letters at the top of the worksheet window. (EX 6) Column
An equation that calculates a new value from values currently in a worksheet. (EX 6) Formula
Appears to the right of the Name Box and displays a formula when the cell of a worksheet contains a calculated value. (EX 6) Formula Bar
A page turned so that its longer side is at top. (EX 18) Landscape orientation
The spreadsheet program in Microsoft Office 2010. (EX 4) Excel
Cell reference area located below the Ribbon, displays the cell reference of the active cell. (EX 6) Name Box
Includes two or more adjacent ranges and selected cells. (EX 11) Nonadjacent range
A page turned so that its shorter side is at top. (EX 18) Portrait orientation
A group of selected cells. (EX 10) Range
How the range is identified; made up of the cell in its upper-left corner and the cell in its lower-left corner, separated by a colon. (EX 10) Range reference
Appears horizontally and is identified by numbers on the left side of the worksheet window. (EX 6) Row
Tab at the bottom of the worksheet window that displays the name of the worksheet. (EX 6) Sheet tab
A grid of rows and columns in which you enter text, numbers, and the results of calculations. (EX 4) Spreadsheet
The file used to store worksheets. (EX 4) Workbook
A computerized spreadsheet. (EX 4) Worksheet

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