Type
Word Search
Description

escalated
resolved
compensation
upheld
missadvice
distress
delays
complaint
Respond
inconvenience
Loss
HISL

Law Enforcement Career Word Search

Type
Word Search
Description

Academy
Children
Complaints
Uniform
Radio
Narcotics
Communicate
Subpoena
Citation
Testify
Respond
Public
Court
Laws
Rules
Military
Taser
Firearms
Emergency
Canine
Squad
Officer
Police
Career
College
Protect
Serve
Training

Softball Word Search

Type
Word Search
Description

screwball
fastball
safe
out
fairball
foul
baseline
coach
umpire
catcher
win loss
shutout
strikeout
dragbunt
riseball
drop
curveball
delay
stolenbase
steal
walk
ball
strike
bunt slap
sacrafice
homerun
triple
double
single
hit
outfield
shortstop
pitcher
home
thirdbase
secondbase
firstbase
softball

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

GMP Escape Room Word Search

Type
Word Search
Description

Warning Letter
Standard
SOP
Specification
Quality
Gowning
Observation
Mislabeling
Escalation
Documentation
Curriculum
Procedures
Work Instructions
Recall
Training
Lot Number
Manufacturing
Audit
ALCOA
Complaints
Recipe
Batch Record
Validation
Calibration
Qualification
CAPA
Root Cause

Legal terms Crossword

Type
Crossword
Description

_____ law is for disputes between individuals Civil
________ law is for wrongs committed against the state Criminal
lying in court while under oath Perjury
Mens ____ the mental element of a crime (2) rea
Actus ______ the physical element of a crime (2) reus
the party being sued in a lawsuit Respondent
the party suing someone else in a lawsuit Plaintiff
compensation paid to a successful litigant Damages
a previous legal decision that courts rely on to make future decisions Precedent
one of the words in ADR Alternative
a written statement under oath Affidavit
when a higher court reviews the judgement of a lower court trial Appeal
a formal accusation of a serious crime Indictment
money given to the court to ensure that the defendant will return to face trial Bail
_______________ law, used in English Canada, has been developed through case decisions by judges, not by legislation Common
____________ claim: when the defendant in a civil action sues the plaintiff right back Counter
_____________ judgements are made if the defendant in a civil action doesn't appear for the trial Default
a formal meeting before a lawsuit begins in order to disclose information or facts Discovery
to collect money or property via a court order Garnish
testimony given by a witness who tells second hand information, generally not allowed Hearsay
Habeas __________ a court order used to bring a person physically before a court in order to see if there is enough evidence to proceed to criminal trial Corpus
a court order to stop doing, or to start doing, a specific act Injunction
a resolution process where an impartial third party assists to voluntarily reach a mutually acceptable settlement Mediation
release from incarceration after serving part of a sentence Parole
temporarily, or indefinitely, stopping a judicial proceeding Stay
a civil injury or wrong to someone else Tort
_____________ damages: compensation for future lost earnings, or pain and suffering General
_____________ damages are compensation for lost wages or expenses before a civil trial begins Special
an order to appear in court to testify as a witness Subpoena

Insurance Terms Crossword

Type
Crossword
Description

Business person who analyzes the probabilities of risk/risk management. Actuary
Person who sells, services, or negotiates insurance policies either with a company or individually. Agent
Physical injury that can include sickness/disease to a person Bodily Injury
A clause in most property insurance policies to encourage policyholders to carry a good amount of insurance. If the insured person doesn’t maintain the amount specified in the clause (usually 80%), the insured person will share a higher proportion of the loss. Coinsurance
The date when an insurance company issues a policy. Date of Issue
Portion of the insured loss paid by the policyholder Deductible
Amount at which an asset can be bought or sold in a transaction between willing parties. Fair Value
The termination of a policy due to failure to pay the required renewal premium. Lapse
It is a state assistance program, to provide hospital and medical expense insurance to people over 65 years of age. Medicare
Money charged for the insurance coverage reflecting expectation of loss. Premium
Uncertainty including the possibility of loss by an unexpected event for which insurance is used for. Risk
homeowners insurance sold to tenants living in the described property. Tenants
The person who identifies and classifies the degree of risk posed by the person trying to be insured. They determine whether or not coverage should be provided and what the rate should be Underwriter
Insurance that will cover an employer’s liability for injuries or death to people in their employment Workers' Compensation
The amount that has to be paid by the insured person during a calendar year before the insurer is responsible for more loss costs Deductible

Civil Law Crossword

Type
Crossword
Description

a personal injury law burden of proof
law that citizens can vote on referendum
forbids parties from acting to injure people or property injunction
the questions either side must respond to interrogations
the parties in a law suit litigants
illegal actions of a corporation or people acting on its behalf corporate crime
a formal statement that tells the pertinent facts about a dispute and requires settlement complaint
filed complaints and written reply papers pleadings
the accused party that must reply to charges defendant
the party filing a complaint plaintiff
a formal statement that tells the pertinent facts about a dispute and requires a settlement complaint

Chapter 4: Stress & Coping with Loss : Key Terms Crossword

Type
Crossword
Description

One's response to a demand Stress
Positive stress Eustress
Skill to help someone reach a goal Asset
Ability to recover from stressors Resiliency
Negative stress Distress
Putting important things first Prioritize
A situation that causes stress Stressor
Intentionally taking your own life Suicide
Deep sadness due to a loss Grieve
Ceremony before funeral to watch over deceased person Wake
Ceremony in which a deceased person is buried or cremated Funeral
Ceremony to remember deceased person. Memorial Service

"Tell Tale Heart" Vocabulary Crossword Puzzle

Type
Crossword
Description

Statements or actions making fun of something or someone Derision
Decided Resolved
Hiding of one's feelings or purposes Dissimulation
Conceal one's true feelings Dissemble
High intelligence and sound judgement Sagacity
Small beams or timbers Scantlings
In a secret or sly way Stealthily
Energetic hand or arm movements Gesticulations
Wood-boring beetles Deathwatches
Bold courage; nerve; shameless boldness Audacity
Annoy; distress Vex
In a way that is skillfully dishonest Cunningly

Mock Trial Vocabulary Crossword

Type
Crossword
Description

to clear from charge or accusation Acquit
to hear and settle a case Adjudicate
An act that violates the law Crime
Written declaration made under oath Affidavit
An assertion that must be proved with evidence Allegation
A defendant’s defense against charges Answer
Transferring a case to a higher court for review Appeal
Hears court appeals and reviews decisions Appellate court
Objecting that admits facts of an opponent’s argument that denies they sustain pleading Demurrer
To call the accused to answer the charge Arraignment
Someone’s specific attorney Attorney At Law
Responsible for the case Attorney of record
Assessing the cause of death and examining the cadaver Autopsy
Money in exchange for release of the arrested, in guarantee that they’ll come to trial Bail
Court attendant who keeps order Bailiff
Responsible of proving a charge or allegation Burden of Proof
Facts or evidence in support of claim Case
Hall for trials and court Chambers
Laws of a nation dealing with rights of citizens Civil Law
Summing up important arguments, after seeing evidence Closing Argument
Filed in court against someone, by a plaintiff Complaint
When someone is officially guilty of a crime Conviction
Someone who investigates suspicious deaths Coroner
One who gives advice on legal matters Counsel
Group of people who make decisions about legal cases, and the time when this happens Court
When the accused is charged and judged Criminal action
System for those who commit (or are accused of) crimes Criminal law
Witness is interrogated/extends testimony Cross Examination
Award as compensation for loss/injury, usually money Damages
The accused party Defendant
Questioning a witness Direct Examination
Fair treatment of anyone in court Due Process Of Law
Anything giving information on the case(documents, testimony, items) Evidence
Document or article that is inspected; a form of evidence Exhibit
Crime that is more serious than a misdemeanor Felony
Formal charge for crime Indictment
Court order that prohibits a party of from specific action Injunction
Witnesses must leave the room when someone is appealing to the judge Invoke the Rule
One who hears and decides on court of law Judge
Right to interpret and apply law Jurisdiction
A jury of 12-23 people Jury Grand
Sits at civil and criminal cases Jury Petit