Type
Crossword
Description

Created for regular interval scheduled/special processing batch job streams. SOP
Stores all your issues and any other specific tacit knowledge the out-going associate possesses. KEDB
Follow the approved process for taking action toward alert and events. SLA
Associates must log on to the Customer’s environment using their valid and___credentials only AUTHORIZED
Drills / War tests conducted at regular intervals to avoid unforeseen condition.. Business Continuity Plan
Matrix which is followed for involvement of relevant stakeholder during the cause of major incident​. Escalation
Meeting carried out for discussing all the changes with relevant stakeholders. CAB
Method of sharing the functional and business information with new associates. Knowledge Transfer
Document prepared well in advance, for any planned change or special batch schedules. Request for Change
The agreement describes the responsibilities of each internal support group, including the process and time frame for delivery of their services. Operational Level Agreement
Document that describes all the operational procedures for the application, helps in performing operations safely. Operational Manual
List that shows access for the associates according to their role and task they perform. Access Control List

Psychology Chapter 5 Crossword

Type
Crossword
Description

A relatively enduring change in behavior or thinking that results from experiences Learning
A basic form of learning evident when an organism does not respond as strongly or as often to an event following multiple exposures to it. Habituation
An event or occurance that generally leads to a response Stimulus
a stimulus that does not cause a relevant automatic or reflexive response. Neutral Stimulus
A stimulus that automatically triggers an involuntary response without any learning needed. Uncondition Stimulus
Learning process in which two stimuli become associated with each other; when an originally neutral stimulus is condition to elicit an involuntary response. Classical Conditioning
A reflexive, involuntary response to an unconditioned stimulus. Unconditioned Response
A previously neutral stimulus that an organism learns to associate with an unconditioned stimulus. Conditioned Stimulus
A learned response to a conditioned stimulus Conditioned Response
The initial learning phase in both classical and operant conditioning Acquisiton
The tendency for stimuli similar to the conditioned stimulus to elicit the conditioned response. Stimulus Generalization
The ability to differentiate between a conditioned stimulus and other stimuli sufficiently different from it. Stimulus Discrimination
In classical conditioning the process by which the CR decreases after repeated exposure to the CS in the absence of the US; in operant conditioning the disappearance of the learned behavior through the removal of it’s reinforce. Extinction
The reappearance of a conditioned response following its extinction Spontaneous Recovery
With repeated pairings of a conditions stimulus and a neutral stimulus, the second neutral stimulus becomes a conditioned stimulus as well. Higher Order Conditioning
A form of classical conditioning that occurs when an organism learns to associate the taste of a particular goof or drink with illness. Conditioned Taste Aversion
The degree to which a trait or behavior helps an organism survive. Adaptive Value
The tendency for animals to be predisposed or incline to from associations Biological Preparedness
An emotional reaction acquired through classical conditioning; process by which an emotional reaction becomes associated with a previously neutral stimulus. Conditioned Emotional Response
Thorndike’s principle stating that behaviors are more likely to be repeated when followed by pleasurable outcomes, and those followed by something unpleasant are less likely to be repeated. Law of Effect
Consequences, such as events or objects, that increase the likelihood of a behavior reoccurring. Reinforcers
Process by which an organism learns to associate a voluntary behavior with its consequences. Reinforcement
the scientific study of observable behavior Behaviorism
the use of reinforces to guide behavior to the acquisition of a desired, complex behavior Shaping
A method of shaping that uses reinforces to condition a series of small steps that gradually approach the target behavior. Successive Approximations
The tendency for animals to revert to instinctual behaviors after a behavior pattern has been learned. Instinctive Drift
The process by which reinforces are added or presented following a targeted behavior, increasing the likelihood of it occurring again. Positive Reinforcement
The removal of an unpleasant stimulus following a target behavior, which increases the likelihood of it occurring again. Negative Reinforcement
A reinforce that satisfies a biological need, such as food, water, physical contact; innate reinforce. Primary Reinforcer
Reinforces that do not satisfy biological needs but often gain their power through their association with primary reinforces. Secondary Reinforcer
A schedule of reinforcement in which every target behavior is reinforced Continuous Reinforcement
A schedule of reinforcement in which target behaviors are reinforced intermittently, not continuously. Partial Reinforcement
The tendency for behaviors acquired through intermittent reinforcement to be more resistant to extinction than those acquired through continuous reinforcement. Partial Reinforcement Effect
A schedule in which the subject must exhibit a predetermined number of desired behaviors before a reinforcer is given. Fixed-Ratio Schedule
A schedule in which the number of desired behaviors that must occur before a reinforcer is given changes across trials and is based on an average number of behaviors to be reinforced. Variable-Ratio Schedule
A schedule in which the number of desired behaviors that must occur before a reinforcer is given changes across trials and is based on an average number of behaviors to be reinforced. Variable-Ratio Schedule
A schedule in which the reinforcer comes after a pre-established interval of times goes by: the behavior is only reinforced after the given interval is over. Fixed-Interval Schedule

Computer Basics ! Crossword

Type
Crossword
Description

an electronic device that manipulates information, or data. It has the ability to store, retrieve, and process data Computer
any part of your computer that has a physical structure, such as the keyboard or mouse. Hardware
any set of instructions that tells the hardware what to do and how to do it Softwarwe
the metal and plastic box that contains the main components Computer Case
one of the main ways to communicate with a computer. Keyboard
another important tool for communicating with computers. Commonly known as a pointing device. Mouse
is used to print documents, photos, and anything else that appears on your screen. printer
is the computer's main circuit board motherboard
your system's short-term memory RAM
where your software, documents, and other files are stored hard drive
is the most important software that runs on a computer. It manages the computer's memory and processes, as well as all of its software and hardware. It also allows you to communicate with the computer without knowing how to speak the computer's language operating system
What id a shorter term for Wireless Internet Connection Wifi
is a type of software that allows you to perform specific tasks app
llows you to write a letter, design a flyer, and create many other types of documents word proccessor
the tool you use to access the Internet web browser
any type of software that is designed to damage your computer or gain unauthorized access to your personal information Malware
measured in megahertz (MHz), or millions of instructions per second; and gigahertz (GHz), or billions of instructions per second. speed
When you save a file, the data is written to the hard drive, which acts as long-term storage
is responsible for what you see on the monitor video card
also called an audio card—is responsible for what you hear in the speakers or headphones sound card

Customer Service for the Call Center Crossword

Type
Crossword
Description

basic reason for understanding an desirable condition or problem root cause
diagram that shows the sequence of tasks flowchart
process responsible for managing the lifecyle of incidents incident management
methodical way of determining and, when possible, forecasting service trends trend analysis
technique performed by a group of people and designed to generate ideas brainstorming
software routine that waits in the background and performs an action digital agent
inform all stakeholders in the incident management process notification
determining the most significant causes pareto analysis
details that describe how an incident was resolved resolution data
a sign or indication that incident has occurred symptom
deviation or departure from the average or the norm anomaly
a metric used to show a starting point baseline
process of comparing the servic desk's performance metrics benchmarking
individual who is skilled at working with end users to determine their needs business analyst
the tules and standards that govern the conduct of a person or group ethics
a term used to describe unplanned changes to project's scope scope creep
the period of time over which the benefits of an investment are received payback period
the ratio of the number of workers who had to be replaced in a given period turnover rate
characteristic that is difficult to measure precisely intangible
bar chart that is often used to illustrate a project schedule Gantt chart
measurement technique that combines Yes or No exit poll

Computer essentials Crossword

Type
Crossword
Description

connect as or operate with a network networking
tools, machinery, and other durable equipment hardware
the software that supports a computer's basic functions, such as scheduling tasks, executing applications, and controlling peripherals. operating systems
a person who analyzes a complex process or operation in order to improve its efficiency, especially by applying a computer system. systems analysis
the person in overall charge of the planning and execution of a particular project project management
a structured set of data held in a computer, especially one that is accessible in various ways database
the action or process of writing computer programs programming
carries out the instructions of a computer program by performing the basic arithmetic, logical, control and input/output (I/O) operations specified by the instructions CPU
What would you use on programming code to make it an executable program complier
Which component of the computer is responsible for floating point calculations GUI
When creating a data flow diagram for a program what symbol would you use to indicate an IF statement was being used diamond
Which of the following allows you to run an operating system inside another operating system virualization
Which of the following is a type of Linux operating system Ubuntu
Which of the following terms would a Database Administrator be most familiar with SQL
Which of the following would you use in programming to branch into different paths depending on what criteria was encountered IF statment
Search engines generally use this type of data, along with a combination of other factors, to determine what is on a Web page and how relevant that content is to a given search Metadata
In which project life cycle phase would you first perform a stakeholder’s analysis Initiation
Which of the following is used to show what must be done to complete different tasks of a project WBS
What kind of port would you plug a modern graphics card into on a newer motherboard PCI-E
Of the items listed below, which one MUST be spelled out exactly in the charter of a project scope

Patient Access Crossword

Type
Crossword
Description

federal health insurance plan primarily for seniors medicare
setting for inpatient care hospital
federal law requiring employer to permit employees to continue their group health insurance coverage after termination cobra
conducting ourselves ethically and within the law of business practice compliance
collection and storage on patient demographic, insurance and clinical data registration
official count/list of patient population census
document verifying patient name identification
portion of bill that beneficiary must pay once insurance benefits have begun copay
a practice to reduce anxiety aidet
joint federal and state program to provide medical insurance for the poor medicaid
having a short, relatively severe course acute
not to be disclosed confidential
making an appointment scheduling
ambulatory patient outpatient
admitted for multi-day stay inpatient
healthcare consumer patient
ABN Advance _______ notice beneficiary
MSP Medicare ________ payor secondary
EMTALA Emergency Medical Treatment and ______ Act labor

Information Management Crossword

Type
Crossword
Description

IR needs to comply with _____ to create, manage and maintain our information properly. PublicRecordsAct
2 - Sharing documents using ______ rather than attaching them to emails makes it easy for you and your colleagues to work collaboratively. hyperlinks
All documents of _____ value such as an email about a change of meeting room or expired diaries need to be deleted after they are no longer needed. shortterm
_____ information is important because a serious information incident may cause a reputational damage to IR. Protecting
We take a ______ (3 words) view when we collect, use and share information. wholeofIR
We apply information to help us become a ___-class revenue organisation recognised for service and excellence. world
7 - We need to capture our knowledge in IR’s shared system so that we and our colleagues can ____ it in the future. reuse
You can safely ______ documents that do not record, or provide context to, business transactions, decisions or approvals after they are no longer required. delete
To insert a hyperlink, you highlight the text that you want to turn into hyperlink and press ____. CTRLK
Where possible, documents at IR should be ____ by default so that our information and knowledge is accessible to all staff. open
IR staff or external contracts need to retain their _____ at the start, during and at the end of their work at IR. knowledge
Everyone working in IR, including employees and external consultants need to save, store and shared their knowledge according to Knowledge ____ Guideline. Retention
Knowledge is whatever you ____ and discover in your job, such as working processes or best practices. learn
Information is managed as a ______ (2words) at IR so that we can leverage it to raise the level of service to our customers. strategicasset
\Your business units should follow a consistent _____ (2 words) so that we’ll all be able to easily find and retrieve the files we want. namingconvention
Disposal ____ sets out how long we need to keep different types of public records and how we are allowed to dispose of them after that time. schedule
You need to store ____ (2 words) documents in correct locations in M: Drive so that you and your colleagues can easily find and reuse the documents. workrelated
____ (2 words) are all information IR creates, receives and maintains during the conduct of its business, irrespective of format (electronic, paper, social media, etc). Publicrecords
If you have any question about information management, you can email the information management team via Ask__@IRD.govt.nz. IM
We share and receive information with external parties to add ____. value
____ of us have a role in managing information. All
You need to ____ with the Information Management team before disposing of any public record. check
The IM guides are there to help you how to ____ information. save
The IM guides are there to help you how to _____ information. store
The IM guides are there to help you how to ____ information. share
The IM guides are there to help you how to ____ of information. dispose

Argument Writing Vocabulary Crossword

Type
Crossword
Description

reasoned thinking that supports a specific claim or position argument
correct or suitable for a particular time, situation, or purpose appropriate
a statement that a speaker or writer is trying to prove, usually by using evidence claim
when something such as a piece of writing is easy to understand because its parts are connected in a clear and reasonable way coherent
a justification of a claim; an explanation reason
details or quotes from a text that directly relate to the subject or problem being discussed or considered relevant evidence
not related to the subject being discussed irrelevant
the opposing viewpoint or the opposite of the main claim in an essay counterclaim
evidence that is relevant and specific well-chosen evidence
to give the reader a clear picture in his/her mind illustrates
identify information in the text that supports understanding and uses that evidence to explain ideas cite
a personal view, attitude, or judgment opinion
to move by argument or evidence to belief, agreement, consent, or a course of action convince
a piece of factual writing in which ideas on a single topic are presented, explained, argued, or described in an interesting way essay
a method of doing something which involves several steps or stages process
the specific reason a person has for writing purpose

Session 7: Change Management Crossword

Type
Crossword
Description

In project management, a hierarchical description of a project in which each lower level is more detailed work breakdown structure
Ways of performing operations so that actions that are incorrect cannot be completed fail safe work methods
Preventative maintence plus continuing efforts to adapt, modify, and refine equipment to increase flexibility, reduce material handling, and promote continuous flows total productive maintenance
(1) A backup capability, coming either from extra machines or from extra components within a machine, to reduce the effects of breakdowns; (2) The use of one or more extra or duplicating components in a system or euipment, often to increase reliability redundancy
In project management, the totality of products to be created by a project Scope
People with a vested interest in a company, including managers, employees, stockholders, customers, suppliers and others stakeholders
The Earliest and best-known type of planning and control chart, especially designed to show graphically the relationship between planned performance and actual performance over time Gantt chart
The set of assumptions that member of the company share corporate culture
The practice of giving non-managerial employees the responsibility and power to make descions regarding their jobs or tasks employee empowerment
A logical approach to identify the probabilities and frequencies of events in a system that are most critical to uninterrupted and safe operation fault tree analysis
The business process that coordinates and monitors all changes to the business processes and applications operated by the business as well as to their internal equipment, resources, operating systems and procedures change management
An endeavor with a specific objective to be met within predeterminded time and dollar limitations and that has been assigned for definition or execution project

Supply and Demand Crossword

Type
Crossword
Description

The amount of goods available. Supply
When producers offer more of a good as its price increases. law of supply
The amount that a supplier is willing and able to supply at a specific price. Quantity supplied
A cost that rices or falls depending on the quantity produced. Variable cost
A cost that does not change. fixed cost
A tax on the production or sale of a good. Excise tax
The sum of fixed costs plus variable costs. Total cost
The cost of producing one more unit of a good. marginal cost
The total cost divided by the quantity produced. Average cost
The cost of operating a facility such as a factory or a store. Operation cost
The desire to own something and the ability to pay for it. Demand
To buy more of a good when its price is lower. law of demand
when consumers react to an increase in a goods price by consuming less. Substitution effect
The change in consumption that results when a price increases causes real income to decline. income effect
A table that lists the quantity of a good a person will buy at various prices in a market. Demand schedule
A table that lists the quantity of a good all consumers in a market will buy at various prices. market demand
a graphic representation of a demand schedule. demand curve
A good that consumers demand more when their incomes increases. normal good
A good that consumers demand less of what their incomes increase. Inferior good
The statistical characteristics of population and population segments. demographics
A measure of how consumers respond to price change. Elasticity of demand
The total amount of money a company receives by selling goods or services. total revenue

MICROSOFT WORD CROSSWORD PUZZLE

Type
Crossword
Description

Printed or online documents. Forms
A method to mark locations within a document so that they can be easily returned to later. Bookmark
An index listing. Entry
A set of characters that all use basic design. Font
An index format that separates the entry from the page number associated with it. Tab leader
A collection of formatting choices that can be applied throughout a document. Style
A location along the ruler that you use to align text Tabstop
A page orientation where the page is taller than it is wide. Portrait
A location within a BVA project where a macro is stored. Module
Text or graphic that are printed on every page or section, usually at the bottom but can be anywhere on a page. Footer
Contains commands for working with the document, organized by tabs. Ribbon
Reverses recent actions. Undo
The appearance of text. Format
A small bar that contains buttons for performing commands. Toolbar
The easiest way to move text is to select it, position the pointer on the top of the selected text, and then drag the selected text to the new location. highlight
Switching between two options using the keyboard. Toggle
Graph that use lines, columns, and pie shapes to represent numbers and data. Charts
Reverses an undo action. Redo
A picture or a drawing object. Graphic
A term used to describe page orientation, where the page is wider than it is tall. Landscape