Patient Access Bingo Cards
Type
Bingo Cards
Description

Patient Access
Inpatient
Outpatient
Day Surgery
Claims
Group ID
PASIT
Fun Committee
Benefits
Surgery
RISI
CSD
Radiology
Pact Card
Team work
Customer Service

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Hospital Week Word Search

Hospital Week Word Search
Type
Word Search
Description

electronic medical record
joint commission
business office
admission desk
operating room
recovery room
twenty years
anniversary
sleep study
anesthesia
great care
insurance
equipment
inpatient
phase one
phase two
radiology
time out
hospital
patients
pharmacy
dietary
surgeon
surgery
lobby
preop
fun
SCA

Medicare Terms Crossword

Medicare Terms Crossword
Type
Crossword
Description

means that your doctor, provider, or supplier must accept the Medicare-approved amount as full payment for covered services
this visit is available once every twelve months after the first twelve months of Part B coverage
the percentage you pay for covered services after you have met your deductible
a fixed amount one pays to receive a medical service, usually at the time of service
the amount one pays annually before the plan begins to pay. This does not apply to services that require a copay
is long lasting, used for a medical reason, and typically used in an individual's home
ESRD
the plan contract that gives detailed information about the plan, including: what is and is not covered, what an individual pays, etc.
a monthly summary sent to an individual to let them know what services were billed, what was paid by whom, and what amount the individual is responsible to pay.
in this type of plan you can only go to doctors, other health care providers, or hospitals in the plan’s network except in an urgent or emergency situation.
care that is usually given when an individual has decided that they no longer want care to cure terminal illness and/or one’s doctor has determined that efforts to cure an illness aren’t working.
a status for individuals starting when one is formally admitted to a hospital with a doctor’s order
a status for individuals getting emergency department services, observation services, surgery, lab tests, X-rays, or any other hospital services, and the doctor hasn’t written an order to admit them to a hospital as an inpatient
in a PPO, you pay less if you use doctors, hospitals, and other health care providers that belong to the plan’s network
the periodic payment to Medicare, an insurance company, or a health care plan for health or prescription drug coverage
services to prevent illness or detect illness at an early stage
the doctor you see first for most health problems
a written order from a primary care doctor for a patient to see a specialist or get certain medical services, often required by HMOs

The Total Health Care Team Crossword

The Total Health Care Team  Crossword
Type
Crossword
Description

position requires employee to have goo medical terminology and administrative skills
with addition training in the ophthalmic field medical assitant can become a
provides basic nursing care to patients in nursing and retirement homes
lab tech who specializes in the formation,structure and function of cells
clerical and chairside assistant of dentists
provides special training to perform dental services including radiology, apply meds and patient education
skilled in performing EKGs in clinic/hospital settings
also know n as a medical technologist works under the supervision of a pathologist
trained to work in physician offices on both th clinical and admin side
professional nurse who completed a nursing program and passed examination
professional nurse with extensive training in labor and delivery
Registered nurse with a masters degree who works under the supervison of a physician
has basic nursing skills and commonly work in hospitals and nursing homes
specialized training in nutritional management
has associate degree and works under the supervision of a Registered Occupational Therapist
assist licensed pharmacist in preparing medications
extensive training in drawing blood from veins
trained in certain aspects of the practice to provide assistance; under direct supervision of physician
training in radiology procedures; assist radiologist
performs routine clerical, communication and reception tasks in a hospital setting

Healthcare Vocabulary Crossword

Healthcare Vocabulary Crossword
Type
Crossword
Description

A contract with a company where the subscriber pays a regular premium in exchange for a defined set of benefits
Reffered to as family doctor/PCP this person administers routine and preventive care, and makes referrals for specialty services when needed.
A provider who focuses on one area of medicine. Like a cardiologist or neurologist
A contracted, pre-determined dollar amount insurance company requires a patient to pay for a particular medical service. (It requires patients to pay a small amount upfront to deter people from seeking medical care that may not be necessary.)
The contracted rate a health insurance company will pay toward a specific medical service.
A contracted, pre-determined percentage of the allowable charge that a patient is required to pay for a particular medical service (after the deductible is met and before the out-of-pocket maximum is met).
A pre-determined annual amount patient must pay before insurance begins to cover.
Annual maximum amount patient is required to pay for in-network medical services per his/her insurance plan contract (typically, copay + coins + deductible)
The person who is responsible for payment of the monthly premium, or whose employment is the basis for the coverage.
A person entitled to health insurance benefits under the subscriber’s plan.
Insurance Company
A specific package of benefits negotiated between the company and the employer.
Dates during which the insurance plan is active.
Explanation of Benefits is a statement from the insurance company that details payments and adjustments made for services. EOBs go to both the provider and the patient.
/Response from the insurance company that states no payment will be made. (service could be not covered by the insurance plan, or the insurance company may need more information.)
The order in which the claim is sent to insurance companies. If patient has more than one insurance plan, we must determine which insurance should be billed primary, secondary, etc. Primary: the first insurance company designated to pay toward their allowable charges. Secondary: the second insurance company designated to pay toward their allowable charges.
The pathway a patient takes from one provider to another. Referrals may be required by insurance before a patient can be seen by the other provider.
The process whereby a physician must obtain insurance approval before a patient receives certain treatment or drugs (study, test, procedure, surgery.)

Hospital Billing Crossword

Hospital Billing Crossword
Type
Crossword
Description

National Provider Identification
The note received from the insurance company after getting medical services from a doctor or hospital. It tells what was billed, the payment amount approved or denied by the insurance, the amount paid, and what the patient must pay.
Portion of the bill, as defined by the insurance company which the patient owes.
Advanced Beneficiary Notice
A person or persons whose account that has been sent to a collection agency for further action.
The cost sharing part of the bill that the patients have to pay.
A part of the bill that we must write off because of billing agreements with insurance companies.
A cost sharing part of the bill that is the patient’s responsibility to pay.
A coding system used to describe what treatment or services were given to the patient by their provider. Used for hospital outpatient services billed on an UB and professional services billed on HCFA 1500s
How much cost sharing that the patient must pay for medical services often before their insurance starts to pay.
A code used for billing that describes the patient’s condition. Also called ICD-10 diagnosis code.
Individual who is responsibility for the bill.
Patient class in which the patient requires a higher degree of nursing and physician care.
A person who is a policyholder of the insurance. Also known as the subscriber, policyholder, cardholder, or beneficiary.
Type of service used by doctors and hospitals to decide whether a patient needs inpatient hospital care or whether they can recover at home or in an outpatient area. Usually charged by the hour.
Any service received at a hospital or clinic that is not an inpatient status. Includes Emergence Room, Observation, and ancillary services.
A form used by hospitals to file insurance claims for medical services. Used when billing for hospital technical services.
Part of medicare that helps pay for doctor services, outpatient care, and other medical services not paid for by Medicare Part A.
Part of Medicare that usually referred to as Hospital Insurance, it helps pay for inpatient care in hospitals and hospices, as well as some skilled nursing costs.
Claim form used by doctors to file insurance claims for medical services. Used when billing for professional services.
Medicare Secondary Questionnaire
Hospital Billing (abv)
Professional Billing (abv)
After a patient is discharged from, the account status is changes from Open to
Hospital Account
A holding tank for accounts that we have identified has issues or needs follow up performed
Hospital Clinic System used by WVUH

Patient Access Crossword

Patient Access  Crossword
Type
Crossword
Description

federal health insurance plan primarily for seniors
setting for inpatient care
federal law requiring employer to permit employees to continue their group health insurance coverage after termination
conducting ourselves ethically and within the law of business practice
collection and storage on patient demographic, insurance and clinical data
official count/list of patient population
document verifying patient name
portion of bill that beneficiary must pay once insurance benefits have begun
a practice to reduce anxiety
joint federal and state program to provide medical insurance for the poor
having a short, relatively severe course
not to be disclosed
making an appointment
ambulatory patient
admitted for multi-day stay
healthcare consumer
ABN Advance _______ notice
MSP Medicare ________ payor
EMTALA Emergency Medical Treatment and ______ Act

Identity Theft Crossword

Identity Theft Crossword
Type
Crossword
Description

SSN, Date of Birth, Address, Maiden Name, Phone Numbers and Account Numbers are all examples of...
Mail theft, trash sifting, internet, thefts and burglaries, family members and acquaintances, and scams are all ways your ______ can be stolen.
________ _________ and alerts can help to prevent mail theft.
________ all unnecessary paperwork. DO NOT throw it in the garbage can.
Do not leave wallets and purses in your _____.
To protect yourself from online theft, use ________ internet sites.
If you become a victim of fraud, file a police report with your ______ jurisdiction.
To protect members from Identity Theft, talk to them about _________ _______ of fraud.
Protect member's information by ___________ ID.
Be cautious with use of your ____.
A thief can use your identity by using your _______ card and/or ATM card to drain your funds.
A thief can use your identity to create ___________ ________ made with your account information on them.
A thief may ______ benefits under your name.
To help protect yourself, ______ your credit report yearly.
To prevent theft, do not write important ___________ down and keep it in an easily accessible.
To help keep your information safe, avoid carrying important documents in your purse or wallet, such as your Social Security _______ or multiple credit cards.
______ ______ is when a person obtains and uses your personal information without your permission for financial gain.
America First strives to keep its ________ safe by informing them of possible risks.
If you obtain a stolen ID from a fraudulent member, do not give the ID ______.
Always follow __________ procedures.

Customer Service Week Crossword

Customer Service Week Crossword
Type
Crossword
Description

Recognize with gratitude; be grateful for
Transmit information
A form used in making a request
When a customer's service is not working we submit a ____ ticket
Someone who pays for goods or services
The opportunity to pay a bill late without having services shut off is an
Hear with intention
Watch your ______ when speaking to customers
Work done by one person or group that benefits another
To add autopay a customer must log into
Being of service or assistance
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
The first known use of a ______ was in 1885
Customers that put their services on vacation over the summer are called
If the caller is upset, stay

Medicare Crossword

Medicare Crossword
Type
Crossword
Description

A federal health insurance program for people over 65, disabled or have End State Renal Disease
Covers inpatient care in hospitals, skilled nursing facilities and some hospice and home health
Covers doctors services, outpatient care, PT/OT and some home health.
Allows private health insurance companies to provide Medicare benefits through HMO's & PPO's
_________________ Plans take the place of original Mediare.
coverage that helps lower prescription drug costs
Beneficiary's Policy number
Beginning _____ 2018, we will see new cards without SSN's
Includes individuals enrolled in Medicare A&B and Medicaid
Dual eligible patients are 65 year old or disabled and ______________
__________ Covers all or part of Medicare co-pays, co-insurance and deductibles for those with dual eligibility
When Medicare does not have primary payment responsibility it is known as Medicare ________ payer.
End Stage Renal Disease
Group Health Plan

Deaconess Fun Day Bingo Cards

Deaconess Fun Day Bingo Cards
Type
Bingo Cards
Description

Payday
Bad debt
Deaconess
Compliance
Deaconess Crosspoint
Midtown
Chip
Deaconess Today
Claims
WebInservice
Wellness Program
Customer Service
HB
Sunshine Boosters
EKG's
Health Science Building
PFS
Policies and Procedure
ENT
Empowered Benefits
DUC
Excel
Productivity
Jean Day
Denials
Help Desk
Risk Management
Follow-up
ICD-10
My Chart
Compassion in action
Deaconess Clinic
Outpatient
Comp Center
Care Group
Boosters
Revenue Cycle
Patient Access
Express Clinics
Pharmacy
Concern EAP
Credentialing
ER
ADP
Critical Care
Word
PTO
Refunds
Dweb
CEU's
Inpatient
Gateway
Dip
Payment Posting
The Women's Hospital
Coding
Charge Entry
Epic
Star Cards
HRS
Infectious Disease
CPC
CPT
PB
Nursing Home
Right Stuff Store
Anesthesia
DSP
Outlook

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