What you feel when you are appreciative or thankful
when you feel completely shocked or surprised
a feeling of overwhelming joy or bliss
worn out or extremely tired
unable to make choices
when you feel that you lack energy or enthusiasm to do anything
you sometimes feel this as a student ; no energy or enthusiasm
unwilling or hesitant to do something
shy or awkward;
when you can't feel any sensation in your body
worried or nervous about doing something
doing a task well and thoroughly without wasting time
wanting to be in another person's position because of their good fortune
unsure of or unable to understand something
to be extremely annoyed, upset or sickened by something
I passed my IELTS test and feel EXTREMELY PLEASED
really tired of or irritated by something
I did something really STUPID without thinking
I have STRONG beliefs about human rights especially children and vulnerable members of society
I was UNHAPPY with the cutstomer service at the restaurant
I sometimes feel this when i am away from my native country and family
I like to hang out with people who are POSITIVE
Some people believe that being a celebrity is ATTRACTIVE & EXCITING
thinking that someone is guilty of doing something
when you feel angry about something that you think is unfair
soft or kind
when you are unable to look after yourself
if you demonstrate strong feelings of love and doing things associated with it
The media is very CRITICAL/DISREPECTFUL about certain celebrities and people in the public eye
After a nap or a cold shower I feel more AWAKE and less TIRED
I was really EXCITED and HAPPY when I met my favourite celebrity
to feel UNEASY
I sometimes feel THIS emotion with strangers
Pathogen that may be found in dairy plant any grows at refrigerated temperatures
Ensure _______________ are properly attired to avoid any potential foreign material contamination
Immediately inform your Supervisor if you are suffering from a _____________________ disease
Place all ________________ butts in the containers provided to avoid any littering and maintain a clean premises
____________________ is one of our new core values
We must strive to be " _______________ ready every day" to meet our customer, regulatory and corporate requirements
First Time Right _______________
All _____________ from the outside must be kept locked to comply with our Biosecurity Policy
Proper ______________________ is the #1 defense against foodborne illness
We must immediately report any food ________________ deviations to ensure a strong food safety program and culture
YOU HAVE BEEN CAUGHT
GALAXY OF THANKS
You must be 16 years old to work on a ___________ site
__________ hazards are germs that come from living things
Helps you learn the policies, rules, and procedures to help do your job safely
. Someone who works closely with you on a day-today basis and makes sure you follow safety rules
_____________ Health and Safety Act
A biological hazard often found in hospitals
Someone who helps other people and works without pay
What you do frequently to your hands before working with food
Things that should be followed in order to stay safe
Minor injury that could result from picking up heavy boxes
It is your ______________ to work safely and report hazards
Hand protection needed when working with food, chemicals, etc.
What you do when you don’t understand instructions or if you think your work is unsafe
To avoid a serious shock, this should never be mixed with water
Workplace ___________ Materials Information System (WHMIS)
What you wear in a science lab to protect your eyes from chemicals
Shows the customer we were listening to them
To tell the customer what you have done for them
Confirm the customers decisions
Show the customers we value them
My goal is to ensure you are 100% satisfied with the services I have provided today and that I have resolved all your reasons for calling.
The ability to understand and share the feelings or views of the customer.
A way to show a customer appreciation.
How to treat a customer
The goal is to create an overall positive
What this crossword is about
The _____________ is required!!
Recognize with gratitude; be grateful for
A form used in making a request
When a customer's service is not working we submit a ____ ticket
Someone who pays for goods or services
The opportunity to pay a bill late without having services shut off is an
Hear with intention
Watch your ______ when speaking to customers
Work done by one person or group that benefits another
To add autopay a customer must log into
Being of service or assistance
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
The first known use of a ______ was in 1885
Customers that put their services on vacation over the summer are called
If the caller is upset, stay
Your most important communication tool when you’re on the phone is your _____.
Another word for internal customer is _____.
Taking personal responsibility for a customer’s complaint is taking _____
You sound more relaxed and friendly when you _____ while talking on the phone.
You start each call with a friendly ____
Offering a customer additional products or services is cross-selling or _____.
With angry customers it’s important to let them do this, _____.
A positive one will make your day better.
The annual celebration of the importance of customer service is _____. (3 words).
Customer complaints should be seen as _____ to improve service.
Delighting your customers means _____ their expectations.
When speaking with customers you should vary the _____ of your voice.
The people you serve each day.
Anticipating problems, heading them off and alerting customers is being _____.
Treat each customer as if they’re the _____ one you’ll deal with that day.
Customers who have their complaints satisfactorily resolved tell an average of how many people?
The most important customer service skill is _____.