Type
Crossword
Description

_____ is anything that can be offered to a market for attention, acquisition, use, or consumption and that might satisfy a want or need. Product
____ is anything that can be offered to a market for attention, acquisition, use, or consumption and that might satisfy a want or need. Goods
____ is the action, activity or experience provided by staff for the guests’ pleasure, benefit or enjoyment of the hospitality experience. Service
The hospitality industry business is the creation of ____ experiences through furnishing services. memorable
Service ____ includes the décor, atmosphere, and the room service tray presentation. environment
Services cannot be stored on a shelf, touched, tasted or tried on for size and physical objects (goods) accompany services. Intangibility
Service experience may vary due to different service providers and customers with different needs and requirements. Heterogeneity
Products and services produced on site have to be consumed there. There is no taking them home and consumed later. Just memories are taken home. Inseparability
service cannot be stored for future sale, and will be expire when not needed or used by the customer. Perishability
A guest only have the right to a service of the hospitality product only for a certain period of time; at when a service is performed, there is no corresponding transfer of ____. ownership
Product ____ or lack of consistency is a major cause of customer disappointment in the hospitality. Variability
____ Services includes lodging industry, restaurants industry, and tourism industry. Personal
Working with muscle power and tradition. Pre-industrial
Energy and machines multiply the output per labor hour. Industrial
Concerns with the quality of life as measured by services such as health, education and recreation Post-Industrial

Marketing Basics Crossword

Type
Crossword
Description

the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants Marketing
the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants SportsMarketing
Goods and Services Product
the idea that organizations need to satisfy their customers while also trying to reach their organizations’ goals MarketingConcept
One that buys goods or services Customers
An ardent devotee; an enthusiast Fan
the repeat purchasing of a good or service by a consumer Loyalty
when an individual reacts to events that occur to the team or player as if the events happened to him or her. Identification
the potential customers with shared needs who have the desire and ability to buy a product Market
statistics that describe population in terms of personal characteristics Demographics
a combination of four basic strategies known as the 4 P’s — product, price, place, and promotion MarketingMix

Ch. 1 What is Sports and Entertainment Marketing? Crossword

Type
Crossword
Description

shared characteristics of a group, such as age, marital status, gender, ethnic background, income level, and education level Demographics
the amount of money individuals have available to spend after paying for the necessities of life and other fixed expenses, such as housing and car payments Discretionary income
the locations and methods used to make products available to customers Distribution
some type of performance that people are willing to spend their money and spare time watching Entertainment
the number of times per advertisement, game, or show that a product or service is associated with an athlete, team, or entertainer Gross impression
the creation and maintenance of satisfying exchange relationships Marketing
describes how a business blends the four marketing elements of product, distribution, price, and promotion Marketing mix
the amount that customers pay for products Price
what a business offers customers to satisfy needs Product
ways to make customers aware of products and encourage them to buy Promotion
the number of viewers a program attracts Ratings
using sports to market products Sports marketing
influencing how people choose to spend their time and money on entertainment Entertain Marketing

Customer Service Crossword

Type
Crossword
Description

The ____ before the storm Calm
settlement of differences Compromise
Greet every customer with a ____ Smile
The transfer of informaton Communicate
What is a friendly relationship Rapport
she was full of good ____ Intention
There is no I in Teamwork
Lend a hand Help
Hear with intention Listen
Someone who pays for goods or services Customer
The act of giving hope or support to someone Encouragement
To accept or tolerate delay Patience
to solve a problem you find a ______ Solution
to provide service
to recieve input on one's opinion or experience Feedback
very concerned about the needs of others Attentive

Career Readiness Crossword

Type
Crossword
Description

Learning how to manage your money and where its going budgeting
The money you will invest to start your business capital
Percentage of dollars brought into the salon from guest services and products commission
Type of supplies used in daily operations of the salon consumption
Principles that guide your professional behavior ethics
Written agreement guaranteeing protection in event of injury, accident, fire, thief, etc... insurance
Utilizing social settings and/or media as an opportunity to meet new guest networking
Using your own words to summarize what you heard the client say paraphrasing
Collection of you best work in digital or paper form portfolio
Behaving in a manner appropriate for your business setting professionalism
Process of scheduling your current guest's next appointment prior to them leaving the salon rebooking
Communication tool that catalogs and summarizes your education, employment history and professional accomplishments for a job resume
Professional products that are sold to guest through your recommendations based on their hair and body needs retail
When guests continuously return for rescheduled services, remaining loyal to the salon and/or you retention
Overall evaluation of self-worth selfesteem
Physical and psychological responses to demanding situations stress

Marketing Crossword Puzzle

Type
Crossword
Description

activity that supports or provides active encouragement for the furtherance of a cause, venture, or aim. Promotion
Activity that supports or provided active encouragement for the furtherance of a cause, venture, or aim. Promotional Mix
websites and applications that enable users to create and share content or to participate in social networking. Social Media
A press release, news release, media release, press statement or video release is a written or recorded communication directed at members of the news media for the purpose of announcing something ostensibly newsworthy News Release
A pull strategy is where interest for a specific product or service is created within a target audience that then demands the product from channel partners. Pull Policy
Actions intended to convince individuals to purchase a good or service. Consumer Promotions
a thing that motivates or encourages one to do something. Incentives
a small open-fronted hut or cubicle from which newspapers, refreshments, tickets, etc., are sold. Kiosks
In marketing, promotion refers to any type of marketing communication used to inform or persuade target audiences of the relative merits of a product, service, brand or issue. Product Promotion
the activity or profession of producing advertisements for commercial products or services. Advertising
Sales promotion is one level or type of marketing aimed either at the consumer or at the distribution channel (in the form of sales-incentives). Sales Promotion
the notice or attention given to someone or something by the media Publicity
a voucher entitling the holder to a discount for a particular product. Coupons
pertaining to or designating a sale in which the buyer in order to get the item desired must also purchase one or more other, usually undesired, items Promotional Tie-Ins
A marketing approach that demonstrates the goodwill of an organization or individual in order to boost its public relations appeal. Institutional Promotion
the business of selling products or services directly to the public, e.g., by mail order or telephone selling, rather than through retailers. Direct Marketing
the professional maintenance of a favorable public image by a company or other organization or a famous person. Public Relations
A marketing policy aimed at distribution centers to encourage their promotion of a product or services to their customers. Push Policy
marketing activities that are executed in retail between these two partners. Trade Promotions
an amount to be paid for an insurance policy. Premiums
a structured and long-term marketing effort which provides incentives to repeat customers who demonstrate loyal buying behavior. Loyalty Marketing Program
focuses on touting the benefits, ideas, or philosophies of your business, or its entire industry, to enhance or repair its reputation rather than selling a product or service. Institutional Advertising
treated as singular or plural Means of mass communication in the form of printed publications, such as newspapers and magazines. Print Media
the most expedient means to transmit information immediately to the widest possible audience Broadcast Media
a regularly updated website or web page, typically one run by an individual or small group, that is written in an informal or conversational style. Blogs
method of placing online advertisements on web pages that show results from search engine queries Banner and Search Engine Ads
The rate at which something occurs or is repeated over a particular period of time or in a given sample. Frequency
an activity or series of activities that boost the sales of a product or service, usually in the short-term. Promotional Advertising
an Internet advertising term for a Web page ad that uses advanced technology Rich-Media

Economic vocab Crossword

Type
Crossword
Description

Limited quantities of resources to meet unlimited wants. Scarcity
Resources that are used to make ALL goods and services. Productive resources
Food, air, and shelter and attention we desire. Wants & needs
The most desirable alternative given up as the result of a decision. Opportunity cost
An alternative we sacrifice when we make a decision. Trade-off
Natural resources that are used to make goods Land
The effort that a person devotes to a task for which that person is paid. Labor
Any human-made resource that is used to produce other goods and services. Capital
The process of designing, launching, and running a new business. Entrepreneurship
use an economy's resources. Possibilities curve
choices decision making
Satisfaction or utility that a person receives from consuming an additional unit of a good or service. Marginal benefit
The cost of producing one more unit of a good. Marginal costs
The concentration of the productive efforts of individuals and firms on a limited number of activities. Specialize
elimination of government power in a particular industry, usually enacted to create more competition within the industry. Deregulation
the state or quality of producing something, especially crops. Productivity
Situation in which allocation of goods and service is not efficient Market failure
theoretical socially-enforced constructs in economics for determining how a resource or economic good is used and owned. Property rights
service that is provided without profit to all members of a society, either by the government or a private individual or organization Public goods
product that must be purchased to be consumed, and its consumption by one individual prevents another individual from consuming it. Private goods
Where the government, rather than the free market, determines what goods should be produced Command system
economic system consisting of a mixture of either markets and economic planning, public ownership and private ownership, or free markets and economic interventionism. Mixed system

Entrepreneurship Vocab Review Crossword

Type
Crossword
Description

Person who works for someone else employee
Person who provides a product or service for someone else for money entrepreneur
Process of running a business of one's own entrepreneurship
Things used to create products or services resources
Person who is a customer consumer
Business that makes the products it sells manufacturing
Money made from providing a good or service income
Costs for supplies used in business expenses
Result when income is greater than expenses profit
Amount added to the cost to determine selling price markup
Federal, state, or local government tax charged on goods sales
Creative problem-solving method that involves coming up with a large number of fresh ideas brainstorming
List of things to be discussed or done in a meeting agenda
Amount subtracted for the retail price to determine the selling price markdown
Making choices and satisfying the wants and needs of consumers economics
Occurs because people's wants and needs are unlimited while the resources needed to produce goods and services are limited scarcity
How much of a good or service a producer is willing and able to produce at different prices supply
Costs that must be paid no meter how much of a good or service is produced fixed
An individual's need or desire for a product or service at a given price demand
Value of the next best alternative opportunity cost
Costs that go up and down depending not he quantity of the good or serve produced variable
Products and services that are brought in from another country to be sold exports
Expenses that a business has every month operating
Financial statements based on estimates pro forma
Item of value owned by a business assets
One-time only expenses that are paid to open a business start up costs
Amount of sales that must be made to cover all of the costs of a business breakeven point

Contract LAw Crossword

Type
Crossword
Description

All contracts begin when a person or a company proposes a deal. It might involve buying something, selling something, doing a job or anything else. But only proposals made in certain ways amount to a legally recognized offer. Offer
Certain kinds of trickery and force can prevent the formation of a contract. Consent
The Parties must be adults of sound mind Capacity
A contract where both parties make a promise Bilateral contract
An agreement that neither party may legally enforce. Void agreement
A agreement with all important terms explicitly stated Express contract
A doctrine in which a court may enforce a promise made by the defendant even when there is no contract. Promissory estoppel
The party in contract negotiations who receives the first offer. Offeree
When something is sought by the promisor and given by the promisees in exchange for their promises. Bargained for
To give notice of refusal to be bound by an agreement. Disaffirm
Requires certain contracts to be writing Statute of Frauds
Contracts can not be a one-way street; both sides must receive some measurable benefits. Consideration
The contract must be for a lawful purpose. Legality
A contract that satisfies all the law's requirements Valid Contract
Things that are movable, other than money and investment securities. Goods
Cancellation of the offer. Revocation

Marketing management Crossword

Type
Crossword
Description

Marketing management refers to management of all activities related to Market
Marketing is the business process by which products are ____with the markets. Matched
It's a social process by which people obtain what they need Marketing
Customer is ready to give a price for the product only when he gets Satisfaction
Anything that can be offered to a market to satisfy a want/need Product
Management of all activities related to marketing Marketing management
Selling assumes ___for the products. Demand
Selling what you have.Name the concept? Selling concept
Function which gives name to the product? Branding
Decisions releated to quality,design of products etc?.. Product mix

Marketing Crossword

Type
Crossword
Description

The process of planning, pricing, promoting, selling, and distributing goods, services, and ideas. Marketing
Process of deciding how to get goods in customers’ hands Channel Management
Based on: Cost of producing/ marketing the product, what competitors charge for the same product, how much customers are willing to pay Pricing
Developing, maintaining, improving, and sometimes deleting a product in response to customer needs and wants. Product Service Management
Buys/ pays for the product or service. Customer
Uses the good or service Consumer
The added value to a product (5 forms) Utility
Tangible items that have monetary value and satisfy the needs and wants of consumers Goods
Intangible items that have monetary value and satisfy the needs and wants of consumers Services
All people who share similar needs and wants and who have the ability to purchase products Market
A group of people identified as those most likely to become customers. Target Market
A company’s total efforts should be directed at satisfying customer needs and wants in order to earn a profit. Marketing Concept
A place where customers can buy a product Form Utility
Having the product available at a certain time of the year or a convenient time of day. Time Utility
The exchange of a product for some monetary value. Possession Utility
Involves communication with the consumer Information Utility
Includes 4 basic marketing strategies called the 4 P’s. Marketing Mix
Refers to activities related to advertising, personal selling,sales promotion, and publicity. Promotion
Deciding what product to make, how to package it, what brand name to use, and what image it will Project. Product
What is exchanged for the product; reflect what customers are willing and able to pay Price