Type
Word Search
Description

Forecasting
SOP
Critical Path
Event Specifications Guide
Project Status Report
BEO
Gantt Chart
constraints
integrated communication
post event report
Key performance indicator
Stakeholder

Customer Service for the Call Center Crossword

Type
Crossword
Description

basic reason for understanding an desirable condition or problem root cause
diagram that shows the sequence of tasks flowchart
process responsible for managing the lifecyle of incidents incident management
methodical way of determining and, when possible, forecasting service trends trend analysis
technique performed by a group of people and designed to generate ideas brainstorming
software routine that waits in the background and performs an action digital agent
inform all stakeholders in the incident management process notification
determining the most significant causes pareto analysis
details that describe how an incident was resolved resolution data
a sign or indication that incident has occurred symptom
deviation or departure from the average or the norm anomaly
a metric used to show a starting point baseline
process of comparing the servic desk's performance metrics benchmarking
individual who is skilled at working with end users to determine their needs business analyst
the tules and standards that govern the conduct of a person or group ethics
a term used to describe unplanned changes to project's scope scope creep
the period of time over which the benefits of an investment are received payback period
the ratio of the number of workers who had to be replaced in a given period turnover rate
characteristic that is difficult to measure precisely intangible
bar chart that is often used to illustrate a project schedule Gantt chart
measurement technique that combines Yes or No exit poll

Operations Management Crossword

Type
Crossword
Description

Organization formed to ensure projects receive proper management project organization
Divides project into more and more detailed components WBS
Planning charts to schedule resources and allocate time Gantt charts
Project mangement technique that employs 3x estimate per activity PERT
Technique that uses only one estimate per activity CPM
Computed longest time path through a network Critical path
Network diagram in which nodes designate activites AON
Network diagram in which arrows designate activities AOA
Process that helps determine a project schedule critical path analysis
Process that identifies all the early start and finish times forward pass
Process that identifies all the late start and finish times Backward pass
Free time for an activity slack time
Best activity completion time that could be obtained in a PERT network Optimistic time
Worst activity time that could be expected in a PERT network Pessimistic time
Most probable time to complete an activity in a PERT network most likely time
Shortening activity time in a network to reduce time on the critical path so total completion time is reduced crashing

Project Management Essentials Word Search

Type
Word Search
Description

scope creep
deliverables
risk management
critical path
plan
scope
constraints
interview
dance
key stakeholder
initiate
listen first
expectations
accountability
respect
finish
start
project

Session 7: Change Management Crossword

Type
Crossword
Description

In project management, a hierarchical description of a project in which each lower level is more detailed work breakdown structure
Ways of performing operations so that actions that are incorrect cannot be completed fail safe work methods
Preventative maintence plus continuing efforts to adapt, modify, and refine equipment to increase flexibility, reduce material handling, and promote continuous flows total productive maintenance
(1) A backup capability, coming either from extra machines or from extra components within a machine, to reduce the effects of breakdowns; (2) The use of one or more extra or duplicating components in a system or euipment, often to increase reliability redundancy
In project management, the totality of products to be created by a project Scope
People with a vested interest in a company, including managers, employees, stockholders, customers, suppliers and others stakeholders
The Earliest and best-known type of planning and control chart, especially designed to show graphically the relationship between planned performance and actual performance over time Gantt chart
The set of assumptions that member of the company share corporate culture
The practice of giving non-managerial employees the responsibility and power to make descions regarding their jobs or tasks employee empowerment
A logical approach to identify the probabilities and frequencies of events in a system that are most critical to uninterrupted and safe operation fault tree analysis
The business process that coordinates and monitors all changes to the business processes and applications operated by the business as well as to their internal equipment, resources, operating systems and procedures change management
An endeavor with a specific objective to be met within predeterminded time and dollar limitations and that has been assigned for definition or execution project

Manage my Project! Crossword

Type
Crossword
Description

A temporay endeavor undertaken to create a unique product, service, or result. project
Set of principles that guide decision making based on personal values ethics
A group of projects managed in a coordinated way program
People involved in or affected by project activities stakeholders
The oganization of certified Project Managers PMI
The man responsible for creating a Gantt chart Gantt
One component of the triple constraint scope
Project Management knowledge area dealing with finances cost
Project management knowledge area dealing with size and complexity scope
What hour does my office hour start on? nine
How many pages is the library assignmnet? three
How many minutes of lecture are in every class period for this course? fifty

Nonfiction Text Features Crossword

Type
Crossword
Description

dark letters that indicate a hard or important word Bold Face Print
words printed in different colors indicating important information ColoredPrint
slanted letters indicating important information Italicized Print
additional information that relates to a topic Sidebar
tells the reader how to say a new or difficult word Pronunciation Guide
the main idea or topic of the text Title
a phrase at the top of the text that tells the reader what the text is going to be about Heading
phrases related to the heading or title that tell what each section will be about Subheadings
text describing the contents of a picture, graph, chart, or map Caption
a photograph or illustration to help the reader understand the text Picture
a drawing or picture of a specific area Map
a visual representation of important events in chronological order Timeline
data shown in an organized way to help the reader compare information Graph
a labeled illustration used to explain something Diagram

Project Management Word Search

Type
Word Search
Description

GANNT CHART
ACCOUNTABILITY
CONSTRAINTS
SCOPE
PROJECT CLOSURE
CONTROLLING
MONITORING
EXECUTION
PLANNING
INITIATION
PROJECT SCHEDULE
CRITICAL PATH METHOD
RISK MANAGEMENT
RESOURCES
SWOT ANALYSIS
PROCUREMENT MANAGEMENT
RISK ASSESSMENT
PROJECT

project management Word Search

Type
Word Search
Description

project
risk assessment
swot analysis
procurement manmt
proj cost management
resources
benchmark
risk management
recycle
reduce
reuse
waste management plan
monitoring risk
risk breakdown structure
risk
optimazation
maximization
quality
gannt chart
planned risk responses
critical path method
efficiency
risk identification
schedule
timeline
waste management

Pro. Comm vocab Crossword

Type
Crossword
Description

Maintaining harmony with other by giving in to their wishes Accommodating
The physical process of taking in data from various stimuli Acquiring
Participating fully in the communication process Acrive listening
Open to interperation; confusing Ambiguous
Listening to enjoy a speaker's message or a performance on am artistic level Appreciative listening
Suitable for a specific situation Appropriateness
Clearly and distinctly uttering the consonant sounds of a word Articulation
Articles of adornmemt used to decorate self surroundings Artifacts
The act of choosing, consciously or sunconsciously, to focus your attention on verbal or nonverbal stimuli Attending
Tool used to grab the interest of an audience Attention device
Leader who uses power to force followers to do what he / she wants to do Authoritarian leader
Keeping away Avoidence
An obstacle Barrier
The way people nonverbally express their feelings Body language
Space which a message is transmitted, such as face to face, etc. Channel
Arrangement according to the time in which events occur Chronological order
Question that requires a very specific answer Closed question
Working together to achieve a result Collaboration
Process of creating and exchanging meaning through symbolic interaction Communication
Fear or nervousness associated woth making a presentation Communication apprehension
Someone who incorporates knowledge, attitude, and skills into his/her communication to communicate effectively party give up something Compromising
Struggle between 2 or more parties who sense interference in achieving goals Conflict
Emotions or feelings associatedwoth a word Connotation
Style of communication that tends to be slow paced and task oriented Conscientious style
Negative evaluation that brings about positibe change Constructive criticism
Situation which communication occurs Context
Interview during which the interviewer helos the interviewee decide on a course of action Counseling interview
Listening comprehend ideas and information in order to achieve a specific purpose or goal Critical listening
Set of life patterns passed down from one generation to the next Culture

Written Communication Vocabulary Exam Worksheet

Type
Matching Worksheet
Description

Company needs printed material to show customers its services Brochure
Sales rep needs to communicate quickly with a manager. Text
The sales department wants to present their quarterly sales figures at a meeting. Chart
a business invites 'friends' to like a page. Social network post
Manuals are saved on the internet for customer download. Website
The company wants to inform all workers about an upcoming event Memo
The company wants to distribute a promotional invitation at a sales convention Flyer
a collection of writing that carries information to be shared again with someone new Report
a powerful party leader Boss
a worker who is hired to perform a job Employee
information about reactions to a product Give feedback
do or carry out a questionnaire to get more information Conduct a survey
to study or examine something in detail, in order to discover more about it Analyze data
a statement that a situation is unsatisfactory or unacceptable Complaints
give customers food or drink in a restaurant Serve customers