Type
Word Search
Description

Forecasting
SOP
Critical Path
Event Specifications Guide
Project Status Report
BEO
Gantt Chart
constraints
integrated communication
post event report
Key performance indicator
Stakeholder

Customer Service for the Call Center Crossword

Type
Crossword
Description

basic reason for understanding an desirable condition or problem root cause
diagram that shows the sequence of tasks flowchart
process responsible for managing the lifecyle of incidents incident management
methodical way of determining and, when possible, forecasting service trends trend analysis
technique performed by a group of people and designed to generate ideas brainstorming
software routine that waits in the background and performs an action digital agent
inform all stakeholders in the incident management process notification
determining the most significant causes pareto analysis
details that describe how an incident was resolved resolution data
a sign or indication that incident has occurred symptom
deviation or departure from the average or the norm anomaly
a metric used to show a starting point baseline
process of comparing the servic desk's performance metrics benchmarking
individual who is skilled at working with end users to determine their needs business analyst
the tules and standards that govern the conduct of a person or group ethics
a term used to describe unplanned changes to project's scope scope creep
the period of time over which the benefits of an investment are received payback period
the ratio of the number of workers who had to be replaced in a given period turnover rate
characteristic that is difficult to measure precisely intangible
bar chart that is often used to illustrate a project schedule Gantt chart
measurement technique that combines Yes or No exit poll

Project Management Essentials Word Search

Type
Word Search
Description

scope creep
deliverables
risk management
critical path
plan
scope
constraints
interview
dance
key stakeholder
initiate
listen first
expectations
accountability
respect
finish
start
project

Session 7: Change Management Crossword

Type
Crossword
Description

In project management, a hierarchical description of a project in which each lower level is more detailed work breakdown structure
Ways of performing operations so that actions that are incorrect cannot be completed fail safe work methods
Preventative maintence plus continuing efforts to adapt, modify, and refine equipment to increase flexibility, reduce material handling, and promote continuous flows total productive maintenance
(1) A backup capability, coming either from extra machines or from extra components within a machine, to reduce the effects of breakdowns; (2) The use of one or more extra or duplicating components in a system or euipment, often to increase reliability redundancy
In project management, the totality of products to be created by a project Scope
People with a vested interest in a company, including managers, employees, stockholders, customers, suppliers and others stakeholders
The Earliest and best-known type of planning and control chart, especially designed to show graphically the relationship between planned performance and actual performance over time Gantt chart
The set of assumptions that member of the company share corporate culture
The practice of giving non-managerial employees the responsibility and power to make descions regarding their jobs or tasks employee empowerment
A logical approach to identify the probabilities and frequencies of events in a system that are most critical to uninterrupted and safe operation fault tree analysis
The business process that coordinates and monitors all changes to the business processes and applications operated by the business as well as to their internal equipment, resources, operating systems and procedures change management
An endeavor with a specific objective to be met within predeterminded time and dollar limitations and that has been assigned for definition or execution project

Operations Management Crossword

Type
Crossword
Description

Organization formed to ensure projects receive proper management project organization
Divides project into more and more detailed components WBS
Planning charts to schedule resources and allocate time Gantt charts
Project mangement technique that employs 3x estimate per activity PERT
Technique that uses only one estimate per activity CPM
Computed longest time path through a network Critical path
Network diagram in which nodes designate activites AON
Network diagram in which arrows designate activities AOA
Process that helps determine a project schedule critical path analysis
Process that identifies all the early start and finish times forward pass
Process that identifies all the late start and finish times Backward pass
Free time for an activity slack time
Best activity completion time that could be obtained in a PERT network Optimistic time
Worst activity time that could be expected in a PERT network Pessimistic time
Most probable time to complete an activity in a PERT network most likely time
Shortening activity time in a network to reduce time on the critical path so total completion time is reduced crashing

Nonfiction Text Features Crossword

Type
Crossword
Description

dark letters that indicate a hard or important word Bold Face Print
words printed in different colors indicating important information ColoredPrint
slanted letters indicating important information Italicized Print
additional information that relates to a topic Sidebar
tells the reader how to say a new or difficult word Pronunciation Guide
the main idea or topic of the text Title
a phrase at the top of the text that tells the reader what the text is going to be about Heading
phrases related to the heading or title that tell what each section will be about Subheadings
text describing the contents of a picture, graph, chart, or map Caption
a photograph or illustration to help the reader understand the text Picture
a drawing or picture of a specific area Map
a visual representation of important events in chronological order Timeline
data shown in an organized way to help the reader compare information Graph
a labeled illustration used to explain something Diagram

Manage my Project! Crossword

Type
Crossword
Description

A temporay endeavor undertaken to create a unique product, service, or result. project
Set of principles that guide decision making based on personal values ethics
A group of projects managed in a coordinated way program
People involved in or affected by project activities stakeholders
The oganization of certified Project Managers PMI
The man responsible for creating a Gantt chart Gantt
One component of the triple constraint scope
Project Management knowledge area dealing with finances cost
Project management knowledge area dealing with size and complexity scope
What hour does my office hour start on? nine
How many pages is the library assignmnet? three
How many minutes of lecture are in every class period for this course? fifty

project management Word Search

Type
Word Search
Description

project
risk assessment
swot analysis
procurement manmt
proj cost management
resources
benchmark
risk management
recycle
reduce
reuse
waste management plan
monitoring risk
risk breakdown structure
risk
optimazation
maximization
quality
gannt chart
planned risk responses
critical path method
efficiency
risk identification
schedule
timeline
waste management

keyboarding Crossword

Type
Crossword
Description

removes the character to the right of the insertion point. delete
causes the insertion point to move to the left margin and down to the next line. enter
deletes the character to the left of the insertion point. backspace
closes a software menu. escape
capitalizes all letters when locked down. capslock
keys located at the top of the keyboard ( f1, f2, etc) functionkeys
programs and routines that control the functions of a computer. software
moves the insertion point to a preset position. tabkey
the number of standard words keyed in one minute. GWAM
the correct sitting position taught when developing typing skills. keyboardingposture
moves the insertion point in the direction indicated by the arrow on each key. arrowkeys
special keys that allow you to use the computer to perform specific functions. servicekeys
inserts space between words and sentences. spacebar
makes capital letters and certain symbols when used with those keys. shiftkey
the physical parts of the computer system. hardware
where you place your fingers to begin keying. homekeys
executes commands with other keys control key

Business and Entrepreneurship Word Search

Type
Word Search
Description

Accountability
Appearance
Approaches
Behavior
Business
Career Planning
Challenging
Communicate
Creativity
Critical Thinking
Demonstrate
Diversity
Effectively
Employability
Employment
Exhibit
Honesty
Independent
Industry
Innovate
Integrity
Interpersonal Skills
Interpret Data
Multiple
Problem-solving
Procedures
Punctuality
Situation
Skills
Team Work
Technological
Time Management

early humans Crossword

Type
Crossword
Description

was the key to the survival of Paleolithic people during the Ice Ages. Fire
people that moved place to places Nomads
development of different kinds of jobs. Specialization
or tame animals and plants for human use. Domesticate
a method to help humans perform tasks. Technology
the study of humans. Anthropologist
things that have been preserved in rocks and ground Fossils
weapon, tools and other things made by humans. Artifacts
the study of fossils and artifacts Archaeologists
people that study the human path. Historians