Communication Crossword

consistent, clear, structured, and easy-to-use method of communication between health care personnel; it organizes communication by the categories of: Situation, Background, Assessment, and Recommendations.
standing up for one’s rights in a negative manner that violates the rights of others
ability to stand up for oneself and others using open, honest, and direct communication
nonverbal communication
a stereotyped, trite, or pat answer
process of sharing information; process of generating and transmitting meanings
communication tool to assist in effective communication related to patient safety concerns; the acronym CUS stands for I’m Concerned, I’m Uncomfortable, This is unSafe (or This is a Safety issue)
objective understanding of the way in which a patient sees his or her situation, identifying with the way another person feels, putting oneself in another person’s circumstances and imagining what it would be like to share that person’s feelings; (2) intellectually identifying with the way another person feels
verbal and nonverbal evidence that the message is received and understood
rude, intimidating, and undesirable behavior directed at another person
communication that occurs between two or more people with a goal to exchange messages
communication techniques or self-talk to enhance positive interaction with the patient and family
prescribed way of using words; a means to express thoughts and feelings
term used in communication theory to denote the actual physical product of the source or encoder (e.g., a speech, interview, phone conversation, chart)
factors that distort the quality of a message and interfere with the communication process
exchange of information without the use of words
feeling of mutual trust experienced by people in a satisfactory relationship
consistent, clear, structured, and easy-to-use method of communication between health care personnel; it organizes communication by the categories of: Situation, Background, Assessment, and Recommendations.
study of the meaning of words
exchange of information using words
medium the sender has selected to send the message
web-based technologies that allow users to create, share, and participate in dialogue in virtual communities and networks
area in which people are comfortable
nurse-patient relationship; dynamic, purposeful & limited, & has specific goals
a skill that involves both hearing and interpreting what the other says
question technique that allows the patient a wide range of possible responses
sit, observe, lean in, establish eye contact & relax
restating an unclear message in order to accurately understand the message. Guards against making inaccurate assumptions