- Type
- Bingo Cards
Description
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R u b b I n g a l c o h o l
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Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening
K i n g
D u k e
P r i n c e
P r i n c e s s
K n i g h t
L a d y
c r o w n
N o b l e
Q u e e n
C o u n t
R o y a l t y
L o r d
t h r o n e
D u c h e s s
P o p e
s e r f
p e a s a n t s
m o n k
n u n
j o u s t
c a s t l e
j e s t e r
k i n g d o m
f i e f
