Type
Bingo Cards
Description

a
b
sh
ee
th
ow
ou
oo
ch
ar
ay
ai
oy
oi
er
ir
ur
wor
ear
ng
ea
aw
au
or

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Phonogram Bingo!

Type
Bingo Cards
Description

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Qu
R
S
T
U
V
W
X
Y
Z
sh
ee
th
ow
oo
ou
ch
ar
ai
ay
oy
oi
ur
er
ear
wor
ng
aw
au
ea
or
ck
wh
ed
ew
ui
oa
gh
ph
ough
oe
ey
igh
kn
gn
ie
wr
dge
ei
eigh
ti
ci
si

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a - z oil word seaarch Word Search

Type
Word Search
Description

O i l f i t t e r s
P e t r o l e u m j e l l y
Q u i l t s
R u b b I n g a l c o h o l
S h a m p o o
T o o t h p a s t e
Z i p p e r
Y o g a p a n ts
X y l o p h o n e
W h e e l s
V a p o r i z e r s
U p h o l s t e r y
N y l o n r o p e
A s p r i n
B a l l o o n s
C l o t h i n g
D e o d o r a n t
E y e l i n e r
F o u n d a t i o n
G u m
H a i r s p r a y
I b u p r o f e n
J e t f u e l
K e r o s e n e
L i p s t i c k
M o i s t u r i z e r

Phonics Bingo

Type
Bingo Cards
Description

thr
ar
ch
or
ou
ow
ir
oi
oo
wor
igh
alk
ink
wa
ild
ind
tch
old
ear
ly
spr
scr
sw
cr

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Spelling Bingo

Type
Bingo Cards
Description

ee
ea
oa
ai
ay
ou
ow
oo
oi
oy
ew
ue
ed
ly
cl
ph

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ir, er, ur, wor, ear Word Search

Type
Word Search
Description

bed
Earth
turn
girl
early
works
man
word
verb
nurse
first
her

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Feudalism Bingo

Type
Bingo Cards
Description

K i n g
D u k e
P r i n c e
P r i n c e s s
K n i g h t
L a d y
c r o w n
N o b l e
Q u e e n
C o u n t
R o y a l t y
L o r d
t h r o n e
D u c h e s s
P o p e
s e r f
p e a s a n t s
m o n k
n u n
j o u s t
c a s t l e
j e s t e r
k i n g d o m
f i e f

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Words that have Phonograms ew, oi, oy, oo,ui Word Search

Type
Word Search
Description

Crew
New
Dew
Pew
Few
Fruit
Suit
Joy
Toy
Boy
Oil
Foil
Boil
Soil

ou, ow, oi, oy Word Search

Type
Word Search
Description

cow
royal
howl
gown
coil
noise
flower
out
moist
toy
sound
around

Vowel Town Bingo Cards

Type
Bingo Cards
Description

ee
I
e
ae
a
u
o
au
aw
oe
oo
or
ar
er
ir
ur
ie
ue
oi
oy
ou
ow
ea
oa
ai
ay

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