Type
Bingo Cards
Description

ed
oi or oy
vc
V-
cle or kle
y
ck, ai, ng
qu
dle
s, ing, ness
e
sh
a,e,i,o,u
floss
it's, he's, they're
consonants
suffix
s
r

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a - z oil word seaarch Word Search

Type
Word Search
Description

O i l f i t t e r s
P e t r o l e u m j e l l y
Q u i l t s
R u b b I n g a l c o h o l
S h a m p o o
T o o t h p a s t e
Z i p p e r
Y o g a p a n ts
X y l o p h o n e
W h e e l s
V a p o r i z e r s
U p h o l s t e r y
N y l o n r o p e
A s p r i n
B a l l o o n s
C l o t h i n g
D e o d o r a n t
E y e l i n e r
F o u n d a t i o n
G u m
H a i r s p r a y
I b u p r o f e n
J e t f u e l
K e r o s e n e
L i p s t i c k
M o i s t u r i z e r

Phonogram Bingo!

Type
Bingo Cards
Description

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Qu
R
S
T
U
V
W
X
Y
Z
sh
ee
th
ow
oo
ou
ch
ar
ai
ay
oy
oi
ur
er
ear
wor
ng
aw
au
ea
or
ck
wh
ed
ew
ui
oa
gh
ph
ough
oe
ey
igh
kn
gn
ie
wr
dge
ei
eigh
ti
ci
si

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Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Suffixes Word Search

Type
Word Search
Description

Able
Al
Ed
ER
Ess
Est
ful
Ic
Ily
Ing
Ion
Ish
Ism
Ist
Less
Ly
Ment
Ness
Ology
Or
S
Ward
Y

Mirrors and Lenses Crossword

Type
Crossword
Description

a thin plastic lens placed image directly on the surfaceof the eye to correct visual defect contactlens
concave on both sides biconcave
lenses are used in imaging, lasers and fiber optics; being flat on one side, and convex on the other planoconvex
a lens that causes a beam of parallel rays to diverge after refraction, as from a virtual image diV E R G I N G L E N S
including in eyeglasses; curving inward. C O N C A V E
Lenses can be used to focus light; convex on both sides B I C O N V E X
the distance from the point of incidence on the mirror, the where the image is reflected to I M A G E D I S T A N C E
pertaining to eyeglasses that do not contain a curvature for correcting vision, such as sunglasses. peano
pertaining to or nothing a lens that is plane on one side and concave on the other. P L A N O C O N C A V E
microscopes are an example of this; convex lens that is used to produce a magnified image of an object mA G N I F Y I N G L E N S
Fisheye” used in photography for a curve look; is thicker at the center than at the edges. P O S I H I V E M E N I S C U S
used in a refracting telescope to focus the image cO N V E R G I N G L E N S
The light enters the lens and it bends as it goes through the lens to cross at a point in front of the lens. focallenngh
A "perfect" lens or mirror would send all light rays through one which would result in the clearest image; the center of interest or activity. focalpoint
A lens with one convex and one concave side is convex-concave. menitcus
formed by diverging lenses or by placing an object inside the focal length of a converging lens virtualimage
refracting telescope uses two (of these lenses) to magnify images in the sky; surface curved like the exterior of a circle or sphere. convex
movies presented are an example; light actually converges realimage
common element in beam expanding applications; consist of a convex surface and a concave surface where the concave surface. negativemeniscus
the distance from the actual object being reflected to the point of incidence on the mirror where it's reflected as an image. object distance

Spanish Alphabet Bingo Cards

Type
Bingo Cards
Description

a
b
c
d
e
f
g
h
i
j
k
l
ll
m
n
o
p
q
r
rr
s
t
u
v
w
x
y
z

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Alphabet matching Worksheet

Type
Matching Worksheet
Description

A a
B b
C c
D d
E e
F f
G g
H h
I i
J j
K k
L i
M m
N n
O o
P p
Q q
R r
S s
T t
U u
V v
W w
X x
Y y
Z z

B I N G O Bingo Cards

Type
Bingo Cards
Description

A
B
C
D
E
F
G
H
I
J
K
L
M
N
P
Q
R
S
T
U
V
W
X
Y

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20 Most Common Suffixes Word Search

Type
Word Search
Description

est
less
ful
ive,active,itive
er
en
ous,eous,ious
ic
ment
ity,ty
ness
y suffix
al, ial
ible able
ion tion ation ition
ar er or ess
ly
ing
ed
s es

PHONOGRAM BINGO

Type
Bingo Cards
Description

a
b
sh
ee
th
ow
ou
oo
ch
ar
ay
ai
oy
oi
er
ir
ur
wor
ear
ng
ea
aw
au
or

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