Type
Crossword
Description

the acknowledgement, validation, and support of another person Confirmation
occurs when someone feels ignored and disregarded Disconfirmation
refers to our ability to take responsibility for our own thoughts and feelings Owning
acknowledges our own position I-message
direct responsibility onto others, often in a blaming fashion you-message
Acknowledging the viewpoints of those with whom you interact. Perspective taking
evaluating or assessing a message Rating
the verbal and nonverbal acknowledgement of a message Receiving
providing observable feedback to a sender’s message Responding
understanding a message Recalling
A predominant and preferred approach to listening to the messages we hear. Listening style
A listening style associated with listeners who want messages to be highly organized, concise, and error free. Action-centered
A listening style associated with listeners who focus on the facts and details of a message. Content-centered
A listening style associated with concern for other people’s feelings or emotions. People-centered
A listening style associated with listeners who want messages to be presented succinctly Time-centered
responding to some parts of a message and rejecting others Selective listening
A compulsive talker who hogs the conversational stage and monopolizes encounters. Talkaholics
viewing innocent comments as personal attacks or hostile criticisms Defensive listening
engaging in an extreme amount of self-focusing during a conversation to the ultimate exclusion of another person Conversational narcissism
the dynamic, transactional process of receiving, responding, recalling, and rating to stimuli, messages, or both Listening
the process of identifying with or attempting to experience the thoughts, beliefs, and actions of another Empathy
listening that requires us to be engaged with another person--the words, the behaviors, and the environment Mindful listening
feedback that describes another’s behavior and then explains how that behavior made us feel nonjudgmental feedback
When you suspend your own responses while listening to another and simply concentrate on them. active listening
Restating the essence of a sender’s message in our own words. Paraphrasing

Communication Cross Word

Type
Crossword
Description

Used to transmit the message from sender to reveiver Channel
Process for exchanging ideas and creating meaning Communication
Time or place where communication occur Context
The idea the sender is trying to communicate to the receiver Message
The response the receiver gives to the sender Feedback
The one who initiates the message Sender
The target of the message Recevier
Uses technology to bring the same message to large groups of people Mass Media
Anything that blocks the message or feedback from being received Interference
Public speaking Person to Group
Process of turning ideas into messages encoding
Two or more people actively participate in exchanging messages Interpersonal
Receiver translate the words and gestures into meanings Decoding
Communication within our self Intrapersonal

Communication Process Crossword

Type
Crossword
Description

How one views themselves in regards of their abilities self esteem
Relating to or in the form of words verbal
The process by which the receiver selects and interprets information to get the message decoding
What may be all around that could affect the accurate encoding/decoding interference
Not involving or using words nonverbal
A person who transmits a message sender
Different views of a message based on traits of the information perception
A verbal, written, or recorded communication message
The process by which the sender chooses words/phrases to present ideas to the audiance encoding
The response one person gives to another feedback
A person who accepts a message sent to them reciever

ADDICTION & RECOVERY Crossword

Type
Crossword
Description

TO REFRAIN FROM THE USE OF DRUGS AND ALCOHOL ABSTINENCE
REPEATED BEHAVIOR THAT INTERFERES WITH NORMAL, HEALTHY LIFE ACTIVITIES ADDICTION
A DESIRE TO USE DRUGS OR ALCOHOL CRAVING
BEING UNDER THE INFLUENCE OF DRUGS OR ALCOHOL INTOXICATION
HEALING THE MIND, BODY, AND THE SPIRIT AFTER ADDICTION RECOVERY
THE ACT OF USING DRUGS OR ALCOHOL AFTER BEING CLEAN RELAPSE
WHEN A PERSON STOPS USING DRUGS OR ALCOHOL RAPIDLY AND SUFFERS A NEGATIVE PHYSICAL RESPONSE WITHDRAWAL
A PERSON WHO WHILE IN MEETINGS TALKS ABOUT PAST DRINKING IN A WAY THAT SEEMS TO GLORIFY IT DRUNKALOGUE
THE ABILITY TO BE THANKFUL FOR THE GIFTS ONE HAS IN THEIR LIFE GRATITUDE
ALLOWS ONE TO CHANGE, ADMIT TO WRONG DOING, TAKE PERSONAL RESPONSIBILITY, DEVELOP PRINCIPALS AND A STANDARD FOR LIVING A HEALTHY HONEST LIFESTYLE HUMILITY
CONFRONTATION DONE BY EITHER FELLOW ADDICTS, FAMILY, FRIENDS, OR PROFESSIONALS AIMED AT GETTING THE ADDICT TO ADMIT TO ADDICTION AND SEEK HELP INTERVENTION
TO ACKNOWLEDGE WITHOUT RESERVATION THAT ONE HAS AN ADDICTION AND NEEDS HELP SURRENDER
THE PRINCIPALS THAT GUIDE THE FUNCTIONING OF NA AND AA MEETINGS TRADITIONS
ISSUES, EMOTIONS, PLACES OR PEOPLE ASSOCIATED WITH DRUG USE AND DRINKING TRIGGERS
WHEN A PERSON CONTINUES TO USE DRUGS AND ALCOHOL TO THE POINT OF NEGATIVE CONSEQUENCES ABUSE
THE INABILITY TO RECOGNIZE THE PRESENCE OR SEVERITY OF AN ADDICTION OR BEHAVIOR DELUSION
REFUSING TO ADMIT TO ADDICTION OR REALIZE AND ACCEPT THE HARM CAUSED BY IT DENIAL
THE REMOVAL OF A TOXIC SUBSTANCE FROM THE BODY DETOX
THE EXPECTATION THAT THINGS IN THE FUTURE WILL BE BETTER HOPE
THE STATE OR QUALITY OF BEING DEDICATED TO A CAUSE OR ACTIVITY COMMITMENT
FREE OF DECEIT AND UNTRUTHFULNESS HONEST
A MODEST OR LOW VIEW OF ONES OWN IMPORTANCE; HUMBLENESS HUMILITY
THE QUALITY OR STATE OF BEING PREPARED TO DO SOMETHING WILLINGNESS
SERIOUS THOUGHT OR CONSIDERATION REFLECTION
CONTINUATION IN DOING SOMETHING DESPITE DIFFICULTY OR DELAY IN ACHIEVING SUCCESS PERSEVERANCE
HELPING AN ADDICTED PERSON TO DO THINGS THEY CAN OR SHOULD BE DOING FOR THEMSELVES ENABLING
AN ADDICTION BEHAVIOR'S TENDENCY TO SLOWLY BUT SURELY INCREASE IN FREQUENCY AND USE INFLATION
A SYMPTOM-FREE PERIOD REMISSION

Introduction to Professional Communication Crossword

Type
Crossword
Description

a courteous, conscientious and generally businesslike manner in the workplace Professional
establishing and maintaining a relationship between an organization and the public Public Relations
a paid communication which attempts to influence opinion Advertising
process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market's needs and wants Marketing
the receiver hears only the content and not the feeling of the message Deliberative Listening
listening for pleasure or recreation Appreciative Listening
used to enhance, participate and understanding a relationship Empathetic listening
when the receiver pretends to listen but is thinking of other occurrences False Listening
receiver is physically hearing the words , but choosing not to acknowledge the words Selective Listening
listening to another person with the best intent but then becoming distracted Partial Listening
paying close attention to what is being said in order to fully understand the message Full Listening
truly understanding a message when the mind is quiet and free of distractions Deep Listening
is a formal meeting where a person is asked to communicate skills, experiences and interests interview
act of expressing thoughts through words Verbal communication
postures, facial gestures and expressions sometimes done unintentionally Non verbal communication
gathering of people to exchange information, ideas and suggestions on a specific subject t Group discussion
ways to communicate and present ideas and information to an audience for a specific purpose Presentations
act of analyzing, evaluating or judging Criticism
generally accepted behaviors or manners required in social relations, a profession or in life Etiquette
unfair treatment of people on the basis of characteristics Discrimination

Defense Mechanisms Crossword

Type
Crossword
Description

Emphasizing personal strengths in one area to shift focus from failure in another area. Compensation
Refusing to accept an obvious situation because of the emotional pain it causes Denial
Taking out one's anger or frustration on a person or object that is not the cause of the offense. Displacement
Associating with people or groups that are of higher status in order to increase your own status. Identification
Describing painful or emotional personal events in academic or philosophical terms. Intellectualization
Casting the feelings you have onto another person; blaming another person for the feelings you have. Projection
Making logical excuses for illogical behavior. Rationalization
Replacing feelings that are socially or personally unacceptable with emotions that are acceptable. Reaction Formation
Reverting to childlike behavior to get the attention you got when you were younger or to get your way. Regression
Unconsciously forgetting information that is too painful to recall Repression
Using exercise or physical activity as a substitute for sexual energies. Sublimation

Communication Styles Crossword

Type
Crossword
Description

exchange of thoughts, opinions or information by speech, writing or behavior Communication
target of the message Receiver
process where the source or sender generates the information intended to be shared with others Thinking
process of selecting the appropriate channel of communication for message delivery Transmitting
individual or group who sends or originates the message sender
thought, idea, opinion, etc. which the sender has encoded and wants conveyed message
method or medium in which the message is sent channel
response of the receiver to the message Feedback
process of transforming information to be conveying into a transferable form encoding
process involving the reception of the senders message by the receiver receiving
process of mentally processing a message decoding
term describing anything which disrupts the communication process noise
way in which a message is conveyed communication style
type of listening where the listener provides feedback to the speaking according to the information received active listening
type of listening which involves the listener taking information with little to no outward reaction passive listening
ideas or facts which are a part of someone's cause; is used to damage the opposing cause propaganda
characterized by presenting an idea with only two choices- either for or against the idea either or fallacy
communication style characterized by the use of manipulation to achieve an end goal Aggressive communication
communication style characterized by not reacting, standing up or being noticed and avoiding confrontation passive communication
messages sent through body language and facial expressions non-verbal communication

Conflict Resolution Strategies Crossword

Type
Crossword
Description

A useful strategy in resolving conflict is? Rolereversal
A closely related technique to disarming is? stroking
When two sides engage in the conflict attempt to sell their own solution without listening to the other side. winloseapproach
When both sides have their needs met in a conflict situation. problemsolveapproach
To learn more about what the other person is thinking and feeling inquiry
This strategy helps you to listen to the other person first and facilitates open communication. disarming
Two strategies to get rid of holding a long-term grudge. lettinggoorforegive
To mirror what's said in a nonjudgmental way & grasp the essence of what the other person is thinking or feeling. empathy
Non- blaming messages simply communicate how the sender of the message believes the receiver is affecting the sender. imessages
Being able to express yourself in a confident non-aggressive manner. beingasseritive
A voluntary process that participants must be willing to accept the assistance of the intervener if the dispute is to be resolved. meditation

Speech class Crossword

Type
Crossword
Description

Whatever a speaker communicates to someone else Message
The means by which a message is communicated Channel
The person who receives the speakers message Listener
The person who is presenting an oral message to a listener Speaker
The time and place in which speech communication occurs Situation
The messages sent from a listener to a speaker Feedback
Branch of philosophy that deals with issues of right and wrong in human affairs Ethics
The use of language to defame or degrade individuals Namecalling
Name of first 10 amendments of US constitution Bill of rights
Presenting someone else's ideas as ones own Plagiarism
Stealing a speech entirely from a single source Global plagiarism
To restate or summarize an authors ideas in ones own words Paraphrase
Listening to evaluate Critical listening
Organized thinking Critical thinking
Mental imaging Visualization
A hormone released into the bloodstream in response to something Adrenaline
Anxiety over the prospect of giving a speech Stage fright
Controlled nervousness Positive nervousness

MENTAL AND EMOTIONAL HEALTH TERMINOLOGY Crossword

Type
Crossword
Description

Ability of a substance or object to spring back into shape. 1
Confidence in one's own worth or abilities. SELF-ESTEEM
A sense of resolution or conclusion. CLOSURE
A feeling of worry. ANXIETY
The state or experince of being isolated from a group. ALIENATION
The ability to do something sucessful. COMPETENCE
Deep sorrow. GRIEF
Feeling of severe despondency and dejection. DEPRESSION
Hostile behavior. HOSTILITY
A chemical or biological agent. STRESSOR
Expression of deep sorrow for someone. MOURNING
A mark of disgrace associated with a particular situation, quality or person STIGMA
Lack of interest or concern. APATHY
A person looked to by others as an example to be imitated. ROLE MODEL
Normal psychological stress interpreted as being beneficial for the experiencer. EUSTRESS
Ability to understand and share the feelings of another. EMPATHY
Feelings of pity and sorrow for someone else's misfortune. SYMPATHY
The mental and moral qualities distinctive to an individual. CHARACTER
The quality of being honest and having strong moral principles. INTEGRITY
Extreme anxiety, sorrow, or pain. DISTRESS
The fulfillment of one's talents and potentialities. SELF ACTUALIZATION

Empathy Word Search

Type
Word Search
Description

Nonverbal
Interruptions
Message
Sender
Receiver
Listening
Communication
Feedback
Team Player
Discretion
Responsibility
Competence
Tact
self motivation
Enthusiasm
Acceptance
Patience
Dependability
Honesty
Empathy