Matching Worksheet

Integrity, and Intelligence represent? Hospital Values
Provide superior quality healthcare services that patients recommend to family and friends; physicians prefer for their patients; purchasers select for their clients; employees are proud of; investors seek for long-term returns Mission Statement
Treat everyone as a Guest; Demonstrate Professionalism and Excellence; Practice Teamwork Service Excellence Standards
Fortune 500 Company that owns GBHS Universal Health Services
GBHS CEO Loyal Ownes
GBHS CFO Suzette Duhe
12 Bed Child Unit Pelican
24 Bed Adult Unit Lighthouse
24 Bed Adolescent Unit Magnolia
16 Bed Adult Unit Island
14 Bed Adult Unit Bayou
What defines the culture at GBHS? Service Excellence
Patient Rounding requirement Every 15 minutes
Do unto others as they would have done unto them Platinum Rule
Apologize, listen actively, show empathy, communicate positively Service Recovery Behaviors
An accrediting organization that reviews hospital and healthcare practices The Joint Commission (TJC)
Who is responsible for Service Excellence within the hospital Everyone
How long has UHS been in business? Over 40 years
UHS CEO/President Marc Miller
Code 3 Behavioral Emergency
Code Red Fire Emergency
R.A.C.E (Rescue, Announce, Contain, Extinguish) Fire Emergency Plan

Patient Access Crossword


federal health insurance plan primarily for seniors medicare
setting for inpatient care hospital
federal law requiring employer to permit employees to continue their group health insurance coverage after termination cobra
conducting ourselves ethically and within the law of business practice compliance
collection and storage on patient demographic, insurance and clinical data registration
official count/list of patient population census
document verifying patient name identification
portion of bill that beneficiary must pay once insurance benefits have begun copay
a practice to reduce anxiety aidet
joint federal and state program to provide medical insurance for the poor medicaid
having a short, relatively severe course acute
not to be disclosed confidential
making an appointment scheduling
ambulatory patient outpatient
admitted for multi-day stay inpatient
healthcare consumer patient
ABN Advance _______ notice beneficiary
MSP Medicare ________ payor secondary
EMTALA Emergency Medical Treatment and ______ Act labor

Health Science 2 Puzzle Crossword


Advances in medicine reach the general public through the health care system
These facilities are equipped to handle a broad range of medical needs, including emergency and surgical services General hospitals
Unlike general hospitals, specialty hospitals limit their practices to a specific age or condition. Specialty hospitals
Federal, state, and local governments operate these hospitals. Government hospitals
This type of medical facility often is the home to research and educational programs University or College hospitals
these facilities house elderly patients who can no longer live independently because of heath or other issues. Long-term care facilities
those that do not require a hospital stay outpatient procedures
meaning illnesses that will be fatal terminal illnesses
or care for the terminally ill, is also often delivered in the home. Hospice care
controlling symptoms and making the person as comfortable as possible while allowing them to die with dignity. palliative care,
is both a health service and health insurance. HMO
. One of the largest government insurance programs is Medicare
especially among the elderly who are more likely to have health issues Medigap
the government also provides insurance for those who cannot afford it Medicaid
are the professionals who administer the health care. They all work together to make sure that all aspects of the patient’s health are monitored. Health care teams
the doctor patients see regularly to maintain overall health, is the leader of the team. These doctors are known as general practitioners, or family doctors, primary care physician
these professionals acquire more education and skills than a registered nurse and can perform some services generally reserved for doctors. nurse practitioners
These health professionals are responsible for filling prescriptions and dispensing medications. Pharmacists
the study of disease Epidemiology
the relationships between social and economic elements, also shape health services Socioeconomics

Ethical & Legal Responsibilities of Healthcare Workers Crossword


To forget or not providing care for a pt's needs Neglect
Your beliefs Morals
Standards that reflect moral values Ethics
Granted without being spoken from the patient Implied Consent
Informed Consent Permission given by the patient, after full disclosure of facts about a procedure or test from the healthcare professional Informed Consent
Written permission from the patient to provide care or services Expressed Consent
Invasion of privacy Accessing a pt.'s health information without their permission or without reason Invasion of privacy
Federal law that requires healthcare organizations /facilities to keep the pt.'s info private HIPAA
Physically harming someone Battery
Threatening to harm someone Assault
Being held responsible for your actions or behavior Liable
Locking a pt. in their room or to their bed/chair without reason False Imprisonment
Speaking untruths about someone that tarnishes their reputation Slander
Saying or doing something that hurts someone's reputation Defamation

Hospital Billing Crossword


National Provider Identification NPI
The note received from the insurance company after getting medical services from a doctor or hospital. It tells what was billed, the payment amount approved or denied by the insurance, the amount paid, and what the patient must pay. EOB
Portion of the bill, as defined by the insurance company which the patient owes. Deductible
Advanced Beneficiary Notice ABN
A person or persons whose account that has been sent to a collection agency for further action. Bad Debt
The cost sharing part of the bill that the patients have to pay. Coinsurance
A part of the bill that we must write off because of billing agreements with insurance companies. Contractual Adjustment
A cost sharing part of the bill that is the patient’s responsibility to pay. Copay
A coding system used to describe what treatment or services were given to the patient by their provider. Used for hospital outpatient services billed on an UB and professional services billed on HCFA 1500s CPT code
How much cost sharing that the patient must pay for medical services often before their insurance starts to pay. Deductible
A code used for billing that describes the patient’s condition. Also called ICD-10 diagnosis code. Diagnosis code
Individual who is responsibility for the bill. Guarantor
Patient class in which the patient requires a higher degree of nursing and physician care. Inpatient
A person who is a policyholder of the insurance. Also known as the subscriber, policyholder, cardholder, or beneficiary. Insured
Type of service used by doctors and hospitals to decide whether a patient needs inpatient hospital care or whether they can recover at home or in an outpatient area. Usually charged by the hour. Observation
Any service received at a hospital or clinic that is not an inpatient status. Includes Emergence Room, Observation, and ancillary services. Outpatient
A form used by hospitals to file insurance claims for medical services. Used when billing for hospital technical services. UB
Part of medicare that helps pay for doctor services, outpatient care, and other medical services not paid for by Medicare Part A. Part B
Part of Medicare that usually referred to as Hospital Insurance, it helps pay for inpatient care in hospitals and hospices, as well as some skilled nursing costs. Part A
Claim form used by doctors to file insurance claims for medical services. Used when billing for professional services. HCFA
Medicare Secondary Questionnaire MSP
Hospital Billing (abv) HB
Professional Billing (abv) PB
After a patient is discharged from, the account status is changes from Open to DNB
Hospital Account HAR
A holding tank for accounts that we have identified has issues or needs follow up performed Workqueues
Hospital Clinic System used by WVUH EPIC

Medicare Terms Crossword


means that your doctor, provider, or supplier must accept the Medicare-approved amount as full payment for covered services Assignment
this visit is available once every twelve months after the first twelve months of Part B coverage AnnualWellnessVisit
the percentage you pay for covered services after you have met your deductible Coinsurance
a fixed amount one pays to receive a medical service, usually at the time of service Copay
the amount one pays annually before the plan begins to pay. This does not apply to services that require a copay Deductible
is long lasting, used for a medical reason, and typically used in an individual's home DME
ESRD EndStageRenalDisease
the plan contract that gives detailed information about the plan, including: what is and is not covered, what an individual pays, etc. EOC
a monthly summary sent to an individual to let them know what services were billed, what was paid by whom, and what amount the individual is responsible to pay. EOB
in this type of plan you can only go to doctors, other health care providers, or hospitals in the plan’s network except in an urgent or emergency situation. HMO
care that is usually given when an individual has decided that they no longer want care to cure terminal illness and/or one’s doctor has determined that efforts to cure an illness aren’t working. Hospice
a status for individuals starting when one is formally admitted to a hospital with a doctor’s order Inpatient
a status for individuals getting emergency department services, observation services, surgery, lab tests, X-rays, or any other hospital services, and the doctor hasn’t written an order to admit them to a hospital as an inpatient Outpatient
in a PPO, you pay less if you use doctors, hospitals, and other health care providers that belong to the plan’s network PPO
the periodic payment to Medicare, an insurance company, or a health care plan for health or prescription drug coverage Premium
services to prevent illness or detect illness at an early stage Preventive
the doctor you see first for most health problems PrimaryCareDoctor
a written order from a primary care doctor for a patient to see a specialist or get certain medical services, often required by HMOs Referral

Health Care Systems Crossword


What type of public health care agency is operated by the government? Official
The U.S. of health and human services is the official agency at what level? Federal
Health activities that take place at the international level go through what organization? World Health Organization
Health care that provides a diverse range of medical services is called? Acute Care
What is a one day surgical care center? Ambulatory Surgery Center
These provide follow up care to patients after hospitalization Outpatient Clinic
A hospital that is dependent on gifts & donations as a source of revenue Nonprofit
The philosophy of this is to maintain comfort as death approaches Hospice Care
Places for people who are not candidates residing in a nursing home Adult Day Care Center
Home with services that emphasizes privacy and choice Assisted Care
The monthly fee that a person must pay for health care insurance coverage Premium
What takes place after an acute illness or injury? Rehabilitation
Care that can be initiated at any stage of illness whether terminal or not Palliative Care
What is the need to hold costs within fixed limits? Cost Containment
Meets the health care needs of our veterans Veterans Health Administration
What program is for adults ages 65 and older? Medicare
What program provides medical assistance for low income families? Medicaid
Independent nonprofit organization that serves as an advisor to improve the nations health Institute of Medicine



I can not take _______________ inside the Hospital. Selfies
What do the initials ePHI stand for electronically Protected Health _________ ? Information
Abbreviation for the Health Insurance Portability and Accountability Act of 1996? HIPAA
Every patient has the right to ___________ with their medical treatment and conditions. Privacy
By law hospitals must train annually on HIPAA ____________. Compliance
Hospitals have ___________ and procedures to meet Federal HIPAA rules and regulations. policies
If you suspect someone is violating the facility's privacy policy , you should? report
HIPAA security and privacy applies to everyone ______ in the facility. working
HIPAA is governed by _____ and Human Services? Health
HIPAA was created with _____ standards for all patients. Security
Accessible __________ Health Information (PHI) is limited to only that information needed for performance of services. Protected
Personally identifiable health information is protected by HIPAA includes photographic, electronic, spoken word and ______? Paper
I may not post any identifiable information on______? Social media
All information regarding patients must stay confidential. I can not even tell my friends or ____. Family
I may not share my computer log-in _____ with anyone. Password

The Total Health Care Team Crossword


position requires employee to have goo medical terminology and administrative skills admissions clerk
with addition training in the ophthalmic field medical assitant can become a COT
provides basic nursing care to patients in nursing and retirement homes CNA
lab tech who specializes in the formation,structure and function of cells cytologist
clerical and chairside assistant of dentists dental assistant
provides special training to perform dental services including radiology, apply meds and patient education dental hygientist
skilled in performing EKGs in clinic/hospital settings EKG Technician
also know n as a medical technologist works under the supervision of a pathologist Lab Technician
trained to work in physician offices on both th clinical and admin side CMA
professional nurse who completed a nursing program and passed examination RN
professional nurse with extensive training in labor and delivery Nurse Midwife
Registered nurse with a masters degree who works under the supervison of a physician Nurse practitioner
has basic nursing skills and commonly work in hospitals and nursing homes LPN
specialized training in nutritional management dietitian
has associate degree and works under the supervision of a Registered Occupational Therapist OTA
assist licensed pharmacist in preparing medications Pharmacy Technician
extensive training in drawing blood from veins phlebotomist
trained in certain aspects of the practice to provide assistance; under direct supervision of physician PA
training in radiology procedures; assist radiologist Xray Tech
performs routine clerical, communication and reception tasks in a hospital setting Unit Clerk

Environment of Care Crossword Puzzle


One method CFMH uses to identify environmental deficiencies, hazards and unsafe practices. Hazard Surveillance Rounds
2. Non-life saving equipment can be left unattended in exit corridors for this amount of time. Thrity minutes
Completed anytime an employee is hurt on the job Employee Incident Report
Code used to alert staff of a situation involving the use aggressive behavior in which Security/Police are needed Secure
Code used to alert staff of a possible bomb threat Grey
Who is require to wear a ID badge Everyone
Code used when there is a chemical spill Orange
Team that is called if there is a chemical spill that cannot be handled within affected department HERT
Code paged overhead anytime an individual ceases to have cardiac or respiratory function BLUE
Code paged overhead if an event warrants a partial or total evacuation EVAC
Code paged overhead for severe weather alerts or warnings WEATHER
Location of CFMH Command Center Nursing Conference Room
Acronym used to remember how to use a fire extinguisher PASS
Acronym used for response to a fire situation RACE
Color of emergency power outlets Red
Code paged overhead in the event of a fire alarm activation RED
Code paged overhead for aggressive behavior in which Police/Security are needed SECURE
Code paged overhead in the event of an infant abduction LINDBERGH
Code paged overhead in the event of a hostage situation SIEGE
This is submitted when there is a maintenance issue that needs attention Work Order
The "C" in RACE Confine
The "A" in PASS Aim
Number of inches of clearance fire sprinklers need from the ceiling Eighteen
Name of drill departments complete monthly to check for safety compliance Fifteen Minute
Response to active shooter Run Hide Fight
Code paged overhead in the event of a disaster including, influx of patients GREEN

Emergency Services Word Search

Word Search

first aid
fire engine
police car
police station
police officer