Type
Word Search
Description

transfers
surveys
promoters
promise
Icanhelp
appreciate
initiate
launch
populate
probing
snapshot
myatt
empathy
resolution
techguide
phones
support
tech
telecommunications
worldwide
service
customer
Great
Insanely
Alorica

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

    Customize    

Marketing Basics Crossword

Type
Crossword
Description

the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants Marketing
the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants SportsMarketing
Goods and Services Product
the idea that organizations need to satisfy their customers while also trying to reach their organizations’ goals MarketingConcept
One that buys goods or services Customers
An ardent devotee; an enthusiast Fan
the repeat purchasing of a good or service by a consumer Loyalty
when an individual reacts to events that occur to the team or player as if the events happened to him or her. Identification
the potential customers with shared needs who have the desire and ability to buy a product Market
statistics that describe population in terms of personal characteristics Demographics
a combination of four basic strategies known as the 4 P’s — product, price, place, and promotion MarketingMix

Advanced Tech Support : Systems Crossword

Type
Crossword
Description

PRIMARY PROGRAM USED TO TROUBLESHOOT & VERIFY CLARIFY
THIS SYSTEM IS USED TO VIEW ACCOUNT PROVISIONING TELEGENCE
THIS IS A TROUBLESHOOTING CONSOL WITHIN CLARIFY TSR
THIS SYSTEM SHOWS US NETWORK PROVISIONING TORCH
THIS SYSTEM IS USED TO CHECK COVERAGE & TOWER STATUS GEOLINK
THIS PROGRAM WILL SHOW US OUTAGE/TICKET DETAILS END
THIS IS A SUMMARY OF THE CUSTOMERS ACCOUNT SNAPSHOT
THIS SYSTEM IS USED TO VIEW PREPAID PROVISIONING KIC
OUR PRIMARY SEARCH ENGINE MYCSP
USED TO PROCESS PAYMENTS & PAYMENT ARRANGEMENTS EXPRESSPAY
AN INTERNAL ESCALATION RTICKET FILED WITHIN CLARIFY CASE
A FOLLOWUP COMMITMENT
OPEN SOURCE OPERATING SYSTEM ANDROID
MOBILE DEVICE DEVELOPED BY APPLE IPHONE
SYSTEM USED TO VIEW PREVIOUS INSURANCE & WARRANTY CLAIMS DLC
WHERE WE CAN LAUNCH OTHER PROGRAMS W/IN MYCSP LINK CENTER
OUR VIRTUAL PHONEBOOK DIRECTORY
USED TO CONNECT OUR CALLERS TO OTHER DEPARTMENTS CTI
OUR VIRTUAL DICTIONARY SPEAKEASY
PRIMARY SELF SERVICE OPTION MYATT
USED TO MIRROR CUSTOMERS SELFSERVICE OPTION MYATTZONE
BACKUP TELEGENCE OPTION NESA
WHEN SERVICE OR TOWER IS TEMPORARILY DOWN OUTAGE
USED TO CLASSIFY A CALL IN CLARIFY LEVEL NEEDS
FUNDS ISSUED BACK TO A MOBILE ACCOUNT CREDIT
FUNDS ISSUED BACK TO A CUSTOMERS CREDIT CARD/ BACK ACCOUNT REFUND

Customer Service Excellence Word Search

Type
Word Search
Description

Good News
Welcoming
Ambassador
Reviewed
Advocacy
Supportive
Collaborative
Aspiring
Resilient
Motivating
Consulatation
Survey
Excellence
Service
Empathic
Bespoke
Customer
Quality

EMPATHY Word Search

Type
Word Search
Description

RESPECT
ATTENTION
POSITIVE
PERSPECTIVE
RESOLUTION
EXPRESSION
SITUATION
REASSURANCE
COMMUNICATION
UNDERSTANDING
RESPONSIVE
CONFUSION
SORRY
FEELINGS
ACKNOWLEDGEMENT
FRUSTRATION
TONE
CUSTOMER
LISTEN
APOLOGIZE

Marketing Crossword Puzzle

Type
Crossword
Description

activity that supports or provides active encouragement for the furtherance of a cause, venture, or aim. Promotion
Activity that supports or provided active encouragement for the furtherance of a cause, venture, or aim. Promotional Mix
websites and applications that enable users to create and share content or to participate in social networking. Social Media
A press release, news release, media release, press statement or video release is a written or recorded communication directed at members of the news media for the purpose of announcing something ostensibly newsworthy News Release
A pull strategy is where interest for a specific product or service is created within a target audience that then demands the product from channel partners. Pull Policy
Actions intended to convince individuals to purchase a good or service. Consumer Promotions
a thing that motivates or encourages one to do something. Incentives
a small open-fronted hut or cubicle from which newspapers, refreshments, tickets, etc., are sold. Kiosks
In marketing, promotion refers to any type of marketing communication used to inform or persuade target audiences of the relative merits of a product, service, brand or issue. Product Promotion
the activity or profession of producing advertisements for commercial products or services. Advertising
Sales promotion is one level or type of marketing aimed either at the consumer or at the distribution channel (in the form of sales-incentives). Sales Promotion
the notice or attention given to someone or something by the media Publicity
a voucher entitling the holder to a discount for a particular product. Coupons
pertaining to or designating a sale in which the buyer in order to get the item desired must also purchase one or more other, usually undesired, items Promotional Tie-Ins
A marketing approach that demonstrates the goodwill of an organization or individual in order to boost its public relations appeal. Institutional Promotion
the business of selling products or services directly to the public, e.g., by mail order or telephone selling, rather than through retailers. Direct Marketing
the professional maintenance of a favorable public image by a company or other organization or a famous person. Public Relations
A marketing policy aimed at distribution centers to encourage their promotion of a product or services to their customers. Push Policy
marketing activities that are executed in retail between these two partners. Trade Promotions
an amount to be paid for an insurance policy. Premiums
a structured and long-term marketing effort which provides incentives to repeat customers who demonstrate loyal buying behavior. Loyalty Marketing Program
focuses on touting the benefits, ideas, or philosophies of your business, or its entire industry, to enhance or repair its reputation rather than selling a product or service. Institutional Advertising
treated as singular or plural Means of mass communication in the form of printed publications, such as newspapers and magazines. Print Media
the most expedient means to transmit information immediately to the widest possible audience Broadcast Media
a regularly updated website or web page, typically one run by an individual or small group, that is written in an informal or conversational style. Blogs
method of placing online advertisements on web pages that show results from search engine queries Banner and Search Engine Ads
The rate at which something occurs or is repeated over a particular period of time or in a given sample. Frequency
an activity or series of activities that boost the sales of a product or service, usually in the short-term. Promotional Advertising
an Internet advertising term for a Web page ad that uses advanced technology Rich-Media

Customer service Crossword

Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

Professionalism Vocabulary Crossword

Type
Crossword
Description

to build confidence through teamwork and open, candid communication trust
to treat one another with dignity, and fairness, appreciating the diversity of our workforce and the uniqueness of each person respect
to say what we mean, to deliver what we promise, and to stand for what is right integrity
– to speak up, without fear of retribution; to be accountable for one’s actions responsibility
individual’s attitude toward work and dedication to completing a job work ethic
to be truthful in all our endeavors, to be honest and forthright with one another, with our customers and our community honesty
reliable, trustworthy, accountable, steady dependability
being on time punctuality
cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause teamwork
reflection of opinion, work ethic, initiative attitude
doing something on your own without being told or given special incentive initiative
conducting oneself according to the highest standards of industry professionalism
a person who has commanding authority or influence, someone who keeps members focused on a goal, makes sure everyone understands the goal/task, watches the timeline, sets a good example leader
a set of moral principles, dealing with what is good and bad and with moral duty and obligation ethics
quality or state of being certain confidence
to act or work with another or others, act together or in compliance cooperation
following a line of conduct as though it were a profession professiona
response or opinion of a customer or the receiver of a service feedback
form used to grade the employee’s work performance evaluation
treating the customer with utmost respect, listening to customer needs, providing the best product/service to meet customer needs customer service

Soft Skills Word Search

Type
Word Search
Description

Work ethic
Self confidence
Customer service
Project management
Computer network
Patience
Emotional intelligence
Motivation
Critical thinking
Negotiation
Social skills
Conflict resolution
Decision making
Empathy
Adaptability
Creativity
Time management
Management
Leadership
Problem solving
Team Work
Communication
Listening
Persuasion