Type
Crossword
Description

Our _____ is to serve the people living, working, and visiting Dallas county, by... vision
Always verify ______ information with 911 callers. location
Telecommunicators are responsible for maintaining ______ documentation of all events generated within CAD. accurate
Telecommunicators will not ______ or freelance from the Priority Dispatch Protocols deviate
Initial dispatch with general information. primary
A _____ ____ is defined as a network if stations/units operating on a specific network... directednet
What is 10-90 alarm
What is 10-97 caution
We will provide ____ emergency communications through teamwork.... effective
What is Southwest Missouri's MULES terminal ID? cswm
What is Troop D's MULES terminal ID? mkdd
Who do you contact if you need to ping an Alltel phone number? verizon

Law Enforcement Crossword

Type
Crossword
Description

This position answers incoming lines, Emergency and Non-emergency and enters information into CAD. Receiver
This position tracks and updates units for incidents and radio traffic keeping track of the incidents and unit's movements on CAD. Dispatcher
This position may work phones or radio in conjunction with scheduling, evaluating, training, meeting and planning. Supervisor
Handles budgets, law, user agencies, politics, manages technical people, other administrative duties. Manager
Manages a team specialists that maintains the centers computer, radio, and telephone system. Systems Manager
Regarding hiring personnel, the term for an experienced person. Lateral
When receiving an emergency call, the first information the call taker should gather. where
Determining what and when allows the call taker or dispatcher to give the call. priority
The callers relationship to the call. who
A peerson who will call to report a crime or incident but not wish to give a name. anonymous
A collection of information entered ino CAD that describes the event or what is going on. narrative
An individual who commits a tort. tort feaser
Injuring the reputation of another by publicly making untrue statements. defamation
Beliefs that guide a persons or organization's behavior. values
The practice of moral priciples on a regular basis. morality

System Software Crossword

Type
Crossword
Description

Output that is used to make changes to input or processing. Feedback
Data that is shaped into a meaningful manner and is used in decision-making. Information
Raw facts that occur in the physical environment or organisation Data
System software that helps the user in the creation, controlling development, usage and maintenance of the databases of computer systems. DBMS
Software consists of the programs for data/ information processing Software
A network that crosses metropolitan, regional or national boundaries WAN
A set of programs controlling the computer hardware and acting as an interface with the application programs. Operating System
Telecommunication device that forwards data packets across two or more distinct networks toward their destinations, through a process known as routing Router
A standard set of rules and procedures for the control of communications in a network. Protocol
Involves translating what a user wants to accomplish into a code that the computer can understand and execute. Programming
Converting/ transforming of data into useful outputs Processing
Hardware components that enable a computer system to communicate information to humans or other machines so that it can be used. Output Devices
Transactions that are accumulated and processed later as a group or in a batch. Batch Processing
Telecommunication device that connects one local area network to another one that uses the same telecommunications protocol. Bridge
A hidden program that inserts itself into a computer’s systems Computer Virus
Can be compared with the human brain. It obtains instructions from memory, interprets them and notifies the other components to perform them CPU
The ability to confer with a group of people simultaneously using telephone or e-mail group communication software Teleconferencing
A formal collection of people and other resources assembled together in order to establish a set of goals. Organisation
Telecommunication device that serves as an entrance to another network Gateway
Data is processed immediately after being captured OLTP

Technical Careers Crossword

Type
Crossword
Description

Understand chemical process and offshore operations Process
Train on CAD, architectural and instrumentation design Drafting
Works with HR but also electronic records and insurance Healthcare
Work with control systems and analyzers Instrumentation
Wiring ,troubleshooting and repair specialist electrical
Learn accounting, ethics, finance Business
Marine, radar, telecommunications Automation
Residential, Commercial, Industrial, service & maintenance HVAC
Scheduling coordinator, project manager, estimator Construction
Healthcare insurance claims associate Medical Coding
What do you earn with our two year programs? Diploma
What are our 12-15 month programs called? Certificate
ITI was founded in what year? 1973
What family started ITI? Martin
Visit with ________ if you have questions about our programs. Admissions
ITI trains you for a __________________ Career
Department with programming and networking classes IT

CH 10 ELECTRONIC AND TELECOMMUNICATIONS Word Search

Type
Word Search
Description

WIFI
WEBSITE
VOICEMAIL
YOUTUBE
TWITTER
TIME ZONES
TELECOMMUNICATIONS
SPEED DIALING
SOCIAL MEDIA
SMARTPHONE
RESPONSIVE WEB DESIGN
PAGER
MOBILE PHONE
LIQUID CRYSTAL DISPLAY
FACSIMILE MACHINE
CONFERENCE CALL
CELLULAR TECHNOLOGY
CALLER ID
CALL HOLDING
CALL FORWARDING

911 DISPATCH Word Search

Type
Word Search
Description

DESCRIPTION
INSTRUCTIONS
HELP
EMERGENCY
PHONE
FIRST RESPONDER
LOCATION
AMBULANCE
FREQUENT FLYER
LIFE LINE
CRUISER
PARAMEDIC
ENGINE
SQUAD
FIREFIGHTER
POLICE OFFICER
DEPUTY
DIRECTIONS
ADDRESS
TELEPHONE
POLICE
FIRE
TELECOMMUNICATOR
DISPATCH

Customer service Crossword

Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

Information Technology Word Search

Type
Word Search
Description

architecture
browser
cloudcomputing
database
datawarehouse
desktop
dvd
erp
ethernet
fddi
firewall
hardware
headset
hostedservice
infostructure
infrastructure
input
interface
keyboard
lan
laptop
mainframe
man
monitor
network
output
portal
printer
process
protocol
router
scanner
smartphone
software
speakers
spreadsheet
storage
stylus
switch
tablet
tcpip
topology
touchscreen
trackball
twan
usbstick
wan
wordprocessor

Telephone Etiquette Crossword

Type
Crossword
Description

Do this when answering the phone. Smile
When answering the phone, identify yourself by? Name
Answer within how many rings? Three
What threatens callers? Rushing
Do not jeopardize quality for? Quantity
When possible, use the caller's? Name
When taking a message, do not? Scribble
When taking a message verify the? Information
True or False. Never take a message. False
You are having difficulty understanding the caller. You will remain? Calm
What should you aspire not to do to a caller? Hangup

DISPATCH WORD SEARCH

Type
Word Search
Description

BUZZ
TRUAMA
INJURIES
ROADBLOCK
TRAFFIC
CELLPHONE
ALARM
BABYYODA
BADGE
CAD
CAFFEINE
CALLTAKER
CODE
COFFEE
COMPLIANCE
DOC
DISPATCHER
DISTURBANCE
EMERGENCY
ENGULFED
BUSTER
FLAMES
GLEANNE
HEADSET
HURRICANE
ICEMACHINE
JAIL
MOONLAKE
ONESOLUTION
OPENMIC
PASCO
PHASETWO
PING
PURSUIT
PURVIS
RADIO
RESCUE
SHERIFF
SHOOTING
SIRENS
STABBING
SUSPICIOUS
TRANSFER
UTILITIES
VESTA
WARRANT

Cybersecurity Crossword

Type
Crossword
Description

The controls and processes in place to protect our networks and customer information from cyber risks. Cybersecurity
Software that is intended to damage or disable computers and computer systems. Malware
A type of malware that prevents or limits users from accessing their system unless a ransom is paid. Ransomware
The compromise or theft of someone's personal identifying information. Identity Theft
This word is added to the subject line of an email to send a secure message. Confidential
Should be unique and separate for every account to help thwart cybercriminals. Passwords
Scam of the Week! KnowBe4
The company that had a cybersecurity breach affecting millions of Americans. Equifax
Caller ID ________ is when the caller ID information is falsified to make it look like the calls are from someone else. Spoofing
Nation's consumer protection agency that works to prevent fraudulent, deceptive and unfair business practices in the marketplace. FTC