Type
Word Search
Description

Body language
Patience
Summarize
Questions
Feelings
Express
Attention
Clarifying
Eye contact
Focus
interpretation
Listening
Observe
Speaking
Understanding

Customer service Crossword

Type
Crossword
Description

Watch your _____ when speaking to customers Tone
Clarify what is being ____ said
Have a _____ skin Thick
Focus on the _______ Customer
Actively ______ Listen
Use supportive ______ Language
Be assertive but not __________ aggressive
If the caller is upset, stay ______ Neutral
Focus on the solution, not the ______ Problem
This action shows you understand the caller's feelings Empathy
It is ok not have all the ______ answers
The customer is mad at the problem, not mad at ______ You
If you do this, you will calm down breathe
Don't forget to say this before you hang up Thank you
Ask permission before you put the person on ____ hold

Communication Word Search

Type
Word Search
Description

Aggressive
Assertive
Attention
Body language
Clarification
Effective
Electronic
Eye contact
Gestures
Listenting
Meaning
Non verbal
Paraphase
Passive
Smile
Summarize
Timing
Tone
Voice
Volume

Active Listening Word Search

Type
Word Search
Description

body language
empathize
eye contact
face the speaker
facial expressions
nodding
open ended questions
open mind
patience
pay attention
restating
self awareness
understanding
visualize

Active Listening Bingo

Type
Bingo Cards
Description

Informational Listening
Senses
Attitude
Solve Problems
Flexibility
Trust
Soft Skills
Active Listening
Focus
Facts
Observation
Empathy
Attention
Smile!
Paraphrasing
Feedback
Body Language
Validation
Emotions
Respect
Clarifying
Attentive
Hearing
Defer Judgement

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Habit #5 Word Search

Type
Word Search
Description

Body Language
Eye Contact
Listen
Pay attention
Understood
Understand
Words
One Mouth
Selective Listening
Spacing Out
Tone/Feeling

Communication Skills Review Sheet Crossword

Type
Crossword
Description

Communication that involves how a person carries themselves. Body Language
Communication that shows attention to a person sending a message. Eye Contact
Communication that involves speaking or saying a message. Verbal
Waving at someone to say "Hello" is an example of ________Commuication. Gesture
A skill required to make the pathway of communication complete. Listening
The process of sending and receiving a message. Communication
Posters, Signs, colors, images, objects are examples of ____________Communication. Visual
Message barrier where the recipient is distracted or not paying attention. Inattention
Communication barrier that involves sending a message in a confusing way. Poor Expression
Communication barrier where recipient predetermines the full message before completion. Premature evaluation
Letting feelings and thoughts effect how a message is presented. Emotion
Contradiction to a message. "Sitting there running" Inconstistancy
Being born with a mouth disease that makes speaking difficult. Physical
Starting a message without engaging the listener first. Insufficientwarning
Not responding to text may create a ________barrier. Lackoffeedback
Barrier where external factors affect a message. Interference
Being afraid that you will be judged for expressing your opinion. Insecurity

Communication Skills Word Search

Type
Word Search
Description

Pictures
Touching
Tone of Voice
Hairstyle
Dress
email
Telephone
Text
Facebook
Social Media
Smoke Signals
Semaphore
Morse code
Sign Language
Eye Contact
Facial Expressions
Hand Gestures
Body Language
Listening
Speaking
Writing
Reading

Mindfulness Word Search

Type
Word Search
Description

acceptance
appreciation
attentive
awareness
breathing
calm
clarity
determination
energy
feeling
flexibility
focus
gratitude
hear
hopefulness
imagery
insight
inspiration
joyful
listen
meditation
mindful
nonjudgmental
observation
patience
perserverance
perspective
practice
present
quiet
relaxation
relief
rest
safety
self love
serenity
thankful
thoughts
visualization

Active Listening Word Search

Type
Word Search
Description

Understand
Support
Speaking
Speaker
Respond
Respect
Reflect
Priority
Positive
Nonverbal
Negative
Misunderstand
Judgement
Interest
Feedback
Expression
Encourage
Discover
Conversation
Concentrate
Communicate
Body Language

Positive Behavior Word Search

Type
Word Search
Description

tries
helpful
motivated
learns
understanding
role model
sportsmanship
focused
appropriate
forgiven
participation
right
winner
influential
truth
courage
disciplined
integrity
consideration
listen
patience
respect
kindness