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allow

almost

although

altogether

eleven

fellow

flow

he'll

himself

hold

July

kilolitre

ladies

lazy

leaf

lean

learn

litre

lovely

parallel

plane

real

slow

while

you'll

- Type
- Crossword Puzzle

Your most important communication tool when you’re on the phone is your _____. voice

Another word for internal customer is _____. coworker

Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p

You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e

You start each call with a friendly ____ g r e e t i n g

Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g

With angry customers it’s important to let them do this, _____. v e n t

A positive one will make your day better. a t t i t u d e

The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek

Customer complaints should be seen as _____ to improve service. opportunit

Delighting your customers means _____ their expectations. exceeding

When speaking with customers you should vary the _____ of your voice. Tone

The people you serve each day. customers

Anticipating problems, heading them off and alerting customers is being _____. proactive

Treat each customer as if they’re the _____ one you’ll deal with that day. only

Customers who have their complaints satisfactorily resolved tell an average of how many people? five

The most important customer service skill is _____. listening

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- Word Search

things

toys

sun

sticks

trucks

plants

trees

sisters

shoes

sheep

songs

planes

fairies

clocks

rings

rain

rabbits

pigs

spiders

friends

mice

teeth

money

tomatoes

men

ants

letters

legs

kittens

houses

horses

bikes

oranges

pizzas

hands

pies

grass

snakes

girls

books

pets

flowers

trains

fish

clouds

feet

lizards

waves

snails

eyes

eggs

ducks

frogs

dolls

wind

dogs

cows

chickens

chairs

corn

children

cats

cars

cakes

dinosaurs

giants

boats

brothers

birds

bells

boys

bears

beds

balls

babies

apples

- Type
- Crossword Puzzle

the boy's mother screaming "Fire!" on the train MrsSchachter

A fenced area "imprisoning" Jewish citizens within their own hometowns ghetto

Elie's father gives him this because he believes he’ll be selected knifeandspoon

Is left behind by his son rabbieliahu

Juliek plays this as an act of humanity violin

Elie visits the camp hospital for surgery on this foot

Elie's is extracted with a rusty spoon goldcrown

Elie _________ himself as a reality check when he witnesses the cruel burning of humans pinches

Identify the theme: Jewish citizens believing the German police aren't so cruel when they first enter Elie's town denial

Identify the theme: Kapos kick the Jewish prisoners and tell them they'll be shot like dogs inhumanity

Identify the theme: Akiba asserts, "God is testing us . . . we have no right to despair." faith

Tells fellow Jewish citizens not to worry about the yellow star because it's not lethal chlomo

Zalman falls with terrible cramps and is likely ____________ trampled

Elie and his father must make a most difficult ____________ just before exiting the Buna camp to march choice

Prisoners' names and personal identies were replaced with this number

Chlomo's last audible word Eliezer

Elie is surprised by his own ______________ when his father is slapped by a guard silence

Twenty ____________ were thrown from Elie's train wagon while in route to Buchenwald corpses

Elie is finally liberated in this camp buchenwald

Elie gives up this to exchange cots bread

a vision engraved in Elie's mind: reflection of himself in the ____________ mirror

His presence prevents Elie from giving up father

a theme: showing concern for others before one’s self selflessness

a theme: extreme cruel treatment of another human being inhumanity

- Type
- Crossword Puzzle

10 mm is a ... centimetre

100 cm is a ... metre

1,000 m is a ... kilometre

0.001 kg is 1 ... gram

1,000 g is a ... kilogram

0.01 L is 1 ... millilitre

1,000 ml is a ... litre

1,000 L is a ... kilolitre

We use mm, cm, m and km to measure this. Length

We use g and kg to measure this. Weight

We use mL, L and kL to measure this. Volume

We use seconds, minutes and hours to measure this. Time

60 seconds is 1 ... minute

60 minutes is 1 ... hour

24 hours is 1 ... day

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- Word Search

alternate exterior

alternate interior

corresponding angles

exterior angle

remote interior

point slope

parallel planes

parallel lines

flow proof

transversal

same side interior

slope intercept form

slope

skew lines

- Type
- Bingo Cards

umbrella

lobster

ladybug

lighthouse

lunch

tulips

elephant

leaf

letters

lock

lemon

lizard

doll

caterpillar

pencil

glasses

blocks

plug

blue

slippers

flat

plane

flag

clown

- Type
- Crossword Puzzle

What type of electricity does not move Static

What type of electricity does move Current

The process in which heat energy is transmitted between two objects Conductor

A closed circuit where the electrical current has only one path to flow through Series Circuit

A closed circuit where electricity can flow through more than one path Parallel Circuit

Combination of two or more or more cells electrically connected to produce electric energy Battery

A device designed to make resistance into an electrical circuit Resistor

A device for making and breaking the connection in an electrical circuit Switch

An electromagnetic force expressed in volts Voltage

Electrical resistance is an electrical quantity that measures how the devide/material reduces the electric current or flow through it Resistance

An instrument for detecting and measuring electricity Electroscope

A form of energy resulting from the exsistance of charged particles Electricity

Surface resistance to relative motion,l as of a body sliding or rubbing Friction

Physical property of matetr that causes to experiance a force when placed in an electromagnetic field Charge

- Type
- Bingo Cards

- Type
- Word Search

as

while

until

unless

therefore

so

since

otherwise

or

meanwhile

however

furthermore

consequently

but

before

because

and

although

after

- Type
- Crossword Puzzle

In mathematics, a zero, also sometimes called a root, of a real-, complex- or generally vector-valued function zero

Quadratic function is a function that can be described by an equation of the form f(x) = ax2 + bx + c, where a ≠ 0. In a quadratic function, the greatest power of the variable is 2. The graph of a quadratic function is a parabola. quadratic function

The discriminant of an equation gives an idea of the number of roots and the nature of roots of the equation. In other words, it "discriminates" between the possible solutions. The discriminant is the expression found under the square root part of the quadratic formula (that is, . ... If , there is one real solution. no real solutions

a symmetrical open plane curve formed by the intersection of a cone with a plane parallel to its side. The path of a projectile under the influence of gravity ideally follows a curve of this shape. parabola

a number that produces a specified quantity when multiplied by itself. squareroot

relating to or affecting the fundamental nature of something; far-reaching or thorough. radical

The imaginary unit is denoted and commonly referred to as "i." Although there are two possible square roots of any number, the square roots of a negative number cannot be distinguished until one of the two is defined as the imaginary unit, at which point and can then be distinguished. imaginary unit

a numerical or constant quantity placed before and multiplying the variable in an algebraic expression (e.g., 4 in 4x y). coefficients

another term for factorize. factoring

A complex number is a number of the form a + bi, where a and b are real numbers and i is the imaginary unit, satisfying i2 = complex number

as great, high, or intense as possible or permitted maximum

In algebra, a conjugate is a binomial formed by negating the second term of a binomial. The conjugate of x + y is x − y, where x and y are real numbers. If y is imaginary, the process is termed complex conjugation: the complex conjugate of a + bi is a − bi, where a and b are real. conjugates

While factoring may not always be successful, the Quadratic Formula can always find the solution. The Quadratic Formula uses the "a", "b", and "c" from "ax2 + bx + c", where "a", "b", and "c" are just numbers; they are the "numerical coefficients" of the quadratic equation they've given you quadratic equation

A technique for distributing two binomials. The letters FOIL stand for First, Outer, Inner, Last. First means multiply the terms which occur first in each binomial. Then Outer means multiply the outermost terms in the product. foil

Take a closer look, and you'll see that the y-axis is also the line "x = 0". In the same way, the x-axis is also the line "y = 0". Then, algebraically, an x-intercept is a point on the graph where y is zero, and. a y-intercept is a point on the graph where x is zero. x-intercept

The slope-intercept form is simply the way of writing the equation of a line so that the slope (steepness) and y-intercept (where the line crosses the vertical y-axis) are immediately apparent. Often, this form is called y = mx + b form. intercept form

in mathematical analysis, the maxima and minima (the respective plurals of maximum and minimum) of a function, known collectively as extrema (the plural of extremum), are the largest and smallest value of the function, either within a given range (the local or relative extrema) or on the entire domain of a function ( ... minimum

When the Discriminant (b2−4ac) is: positive, there are 2 real solutions. zero, there is one real solution. negative, there are 2 complex solutions. two real solution