The movie we wanted to see was no longer playing, ___ we had to choose a different one.
I don't like golf, ______ do I like tennis.
_______ or not it rains today, we will still have practice tonight.
She will want cake ____ ice cream for dessert on her birthday.
I don't have enough money to buy the video game, ____ if I save up my allowance for two weeks I think I can afford it.
I won't be able to make it to the party tonight, ________ I cannot provide any refreshments.
You can't park here; ______ there should be open spaces in the lot behind the building.
Don't touch the pot ________ the stove is still on.
____ you didn't bring your textbook today, you'll have to share with the student next to you.
At the restaurant, I always order steak ____ chicken.
She won't be playing in the game tonight _____ she has a knee injury.
You may go to the soccer game ______ you clean your room.
_____ I was tired, I tried my best to finish all of my work.
______ you can get your driver's license, you must take Driver's Ed and practice driving with an adult.
Your most important communication tool when you’re on the phone is your _____.
Another word for internal customer is _____.
Taking personal responsibility for a customer’s complaint is taking _____
You sound more relaxed and friendly when you _____ while talking on the phone.
You start each call with a friendly ____
Offering a customer additional products or services is cross-selling or _____.
With angry customers it’s important to let them do this, _____.
A positive one will make your day better.
The annual celebration of the importance of customer service is _____. (3 words).
Customer complaints should be seen as _____ to improve service.
Delighting your customers means _____ their expectations.
When speaking with customers you should vary the _____ of your voice.
The people you serve each day.
Anticipating problems, heading them off and alerting customers is being _____.
Treat each customer as if they’re the _____ one you’ll deal with that day.
Customers who have their complaints satisfactorily resolved tell an average of how many people?
The most important customer service skill is _____.
My girlfriend and I went to the movie theater last Saturday (ir)
Carla was a very good student. She would study every day. (estudiar)
My brothers were very sick for a few days. (estar)
I used to run 2 miles every morning. ((correr)
Did you do your chemistry homework? (hacer)
Drake practiced tennis every morning because he wanted to be a champion. (practicar)
It rained a lot last week. (llover)
Did y'all get up early on Saturdays when you were little? (levantarse)
I decided not to go on vacation because I didn't have enough money. (decidir)
Roberto read 5 books over the summer. (leer)
Susana had to study a lot to pass her honor classes. (tener)
It was six in the morning when we arrived at the station. (ser)
What did y'all order for dessert? (pedir)
Ramon and I used to spend several weeks at the lake cabin every year. (pasar)
They would always put on a jacket when morning was cold. (ponerse)
I couldn't call you last night. My phone died on me. (poder)
You never listened to me. I warned you several times. (escuchar)
Maria didn't like to clean her room. (gustar)
I got very good grades in the Spanish class. (sacarse)
We have a lot of fun when we were little. (pasar)
Teresa brought several friends to the party. (traer)
Anibal and you didn't stay too long at the meeting. (quedarse)
Why did she want to come to the party? (querer)
The baby would sleep for several hours everyday after lunch. (dormir)
Why didn't they sleep last night? (dormir)
A published false statement
A spoken false statement
The act of using another person's words or ideas as your own.
In a photo layout there should be one larger, _______ image.
When taking a photo or video good _________ is essential.
Aside from good light, good ________ is important in a video.
PBS stands for Public Broadcasting ____________.
Copyright law last for the life of the author plus ________ years.
The _______ determines the how a movie will be filmed.
This person reads television news.
Most younger people get their news from _______.
Most older people get their news from __________.
West Texas was in the news because of an immigrant tent city here.
New York Times slogan appears on front page, "All the News that's fit to _____"
Name of the news museum in Washington, D.C.
This person gathers news and then writes or films a story.
He is credited with creating facebook.
Snapchat was founded how many years ago.
These articles have opinions and are on their own newspaper page.
When you cite what somebody said word for word, that is called a what?
When interviewing anyone you always want to check how what is spelled?
A person who sees a crime being committed is called a ______.
This is the beginning of your story.
The action of damaging the good reputation of someone.
The amendment guarantees a free press.
missing girls name
friend with colored hair
blonde best friend
competitive/smart best friend
lesbian best friend
name of book
author of the book
where the girls go to school
the girl ali made fun of throughout her life
where the girls live
where aria fled to after ali went missing
ali went missing during _____ season
alisons older brothers name
how old are the girls
people (hated/loved) alison
alison was a (known/unkonwn) person in rosewood
alison's last name
how does A virtually contact the girls
A (Threatens/helps) the girls
opposite of living
He is the leader of the pirates.
She shines like a star.
The Darling familys nurse.
The boys that are with Peter Pan.
Where is Peter Pans house?
Wendy is the lost boys _ _ _ _ _ _.
Wendy has how many brothers at the end of the book?
The lost boys built wendy what?
When tinkerball talk she sounds like what.
who wins peter or hook
who is the wrighter of the book.
Wendys last name is what?
Every time a baby is born what else is?
how did hook try to kill Peter?
Peter Pan wears what color clothes?
what food do they eat most of the time?
indians do not like thw what?
Peter Pan whats to stay what?