Something famous, revered, instantly recognisable
Well known for some bad quality
Difficult to find or achieve
The highest or most successful point
A paper document that allows entry to an event
A raised platform for performances
The mood of a place or situation
Vocal or instrumental sounds arranged
Having or showing a modest or low estimate of one's importance
Extremely bright, impressive or skillful
To waste away or fail to develop
The power to bring about the desired result; effectiveness
Salary or fees for work done; compensation
A religious painting, especially one revered by the Eastern Christian churches.
Beginning to exist or appear; in the first stage.
To impress upon or teach by frequent repetition.
Too valuable or great to be measured.
Lacking brightness or vitality; without spirt or enthusiasm.
A strict disciplinarian.
Extremely large in bulk, quantity, or degree.
A regulated program, especially one designed to improve or maintain health.
Of or related to a star.
One seemingly indifferent to pleasure or pain.
Full of life or vigor.
Very enthusiastic; fervent; passionate on behalf of someone or something.
Representative of an entertainer who arranges for appearances, performances or shows.
Any products that can be purchased separately, as opposed to in a package.
Person at a venue or facility who can arrange for transportation, tours, tickets or restaurant reservations.
Light morning meal that usually includes coffee, tea, juice and rolls.
Total number of guests at any point in time.
Person who guides discussion for panels or in small groups.
A festive occasion or a lavish social event usually with entertainment or a speaker.
A session to which all conference attendees are invited.
Actual number of guests attending an event.
Table at which honored guests sit.
Number of occupied sleeping rooms in a hotel on any given night.
Minor, miscellaneous expenditures.
Person or company who prepares and delivers food at a facility.
Facility offers catering services on-site.
A catering company that appears on a list offered by a venue from which meeting and event planners must choose.
A person or company charged with publicizing an event.
A social gathering with food and drinks often held to welcome guests.
A platform for people or materials, often put together to form a stage.
Cutting flower stems properly and providing proper treatment at any stage of the distribution process
adding white to a color lightens it
The process of plants losing water through stomata in their leaves
The storage or shipment of flowers out of water
A combination of both natural and man made materials in an unnatural manner to create new images
A citric acid solution that causes flowers to take up water rapidly to prevent hydration after flowers being dry packed
Supplies, methods and materials that designers use to place and hold flowers and foliage in an arrangement
Floral material that has an "airy" look to create the finishing touch
Length of useful life of cut floral materials after being received by the customer
Sells floral goods and services to the consumer
Firmly wrapping or tying similar materials together to form a larger, individual unit
A design technique in which branches of flowers are used around the perimeter of a floral arrangement to direct attention to the materials in the center of the arrangement
The geometric shape or line design that forms the outline of the flower arrangement
The brightness or darkness of a hue
The purpose is to hide the mechanics in a flower arrangement
Describes the lightness or darkness of a hue
The process in which cut flowers and foliage have been tested to extend their freshness
The relationship between the completed arrangement and its location
The impression of the design being stable and self-supported
The relationship between the flowers,foliage and container
a complete end to slavery
network or people who arranged transportation and hiding places for fugitives, or escaped slaves
most famous leader of the Underground Railroad
antislavery novel written by Harriet Beecher Stowe
first name of the president inaugurated in 1861
a former female slave who became a leading abolitionist
published an abolitionist newspaper, the Liberator
public-speaking skills impressed members of the Anti-Slavery Society
someone who is against slavery
an enslaved African-American man in the United States who unsuccessfully sued for his freedom
first name of a prominent American abolitionist and a vocal advocate and organizer promoting rights for women
a person running away
recognized as a sovereign state
an American abolitionist who believed armed insurrection was the only way to overthrow the institution of slavery in the United States
Brown leads a small group on a raid against a federal armory in this town
last name of the author of Uncle Tom’s Cabin
what plantation owners consider their slaves
what slaves worked on
part of the Compromise of 1850 between Southern- slave holding states and Northern states
allowed people in Kansas and what to decided whether they wanted slavery or not
describes the sources and uses of cash for a reporting period
charge for using money until repaid at a future date
security that represents ownership in a corporation; holders exercise control by electing a board of directors and voting on corporate policy
amount by which a company's value exceeds the value of its individual assets and liabilities
class of ownership in a corporation that has a higher claim on its assets and earnings than common stock
net sales minus cost of goods sold
record within an accounting system where increases and decreases in a specific asset, liability, equity, revenue, or expense are entered and stored
process of allocating the cost of an intangible asset to expense over its estimated useful life
an entry that increases asset and expense accounts, and decreases liability, equity ad revenue accounts
income statement, balance sheet, statement of changes in owner’s equity, and statement of cash flows
customers and other individuals and organizations who owe a company
journal entry at the end of an accounting period to bring an asset or liability account to its proper amount and update the related expense or revenue account
total cost of an asset less its accumulated depreciation
an asset created by selling products or services on credit
method to assign cost to inventory that assumes items are sold in the order acquired
entity created by law and separate from its owners
inflows of assets in exchange for products and services provided to customers as part of a company’s operations
length of time an asset will be productively used in the operations of a business
occurs when expenses exceed revenues
merchandise a company owns and expects to sell in its normal operations
estimate of amount to be recovered at the end of an asset's useful life
expense created by allocating the cost of plant and equipment to periods in which they are used; represents the expense of using an asset
resources owned or controlled by a company that provide expected future benefits to the company
a liability created by buying products or services on credit
obligations due to be paid or settled within the longer of one year of the operating cycle
equals a corporation’s accumulated net income (loss) for all prior periods that has not been distributed to shareholders
down to earth
A group of lines in a poem
poets use these to convey a meaning beyond the ordinary meaning
the way poems are written and may or many not be sentences
words or phrases that appeal to the five senses
comparison that does not use like or as
describes an animal or object with human qualitites
comparison using like or as
the narrator of the poem
poets use this to reinforce a poem's meaning and mood
use of rhyming words within a single line of poetry
repeating of words, phrases or lines in a poem
the use of words whose sounds suggest their meaning
use of rhymes at the end of the lines
the pattern created by stressed and unstressed syllales in a line of poetry
repeition of consonant sounds at the beginning of words
the pattern the end rhyme creates
repetition of sounds at the end of the words
how the writing makes the reader feel
a phrase or expression that is overused
a word or phrase that means something other than what is actually being said
a play on a words double meaning or pronunciation
reference to another person, place, event, literary work, etc.
a comparison between two things, typically on the basis of their structure and for the purpose of explanantion or clarification
arrangement and relaionship of the parts of a piece of writing
Recognize with gratitude; be grateful for
A form used in making a request
When a customer's service is not working we submit a ____ ticket
Someone who pays for goods or services
The opportunity to pay a bill late without having services shut off is an
Hear with intention
Watch your ______ when speaking to customers
Work done by one person or group that benefits another
To add autopay a customer must log into
Being of service or assistance
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
The first known use of a ______ was in 1885
Customers that put their services on vacation over the summer are called
If the caller is upset, stay
to declare not guilty
to have an opinion
to damage in reputation
difficult to hold or catch
to produce or create
lack of thankfulness
an outburst of applause
to feel sorry for what one has done or said
a day dream
string of wire
to fall forward
the remains or impression of a prehistoric organism preserved in petrified form or as a mold or cast in rock.
make (something) suitable for a new use or purpose; modify.
a group of living organisms consisting of similar individuals capable of exchanging genes or interbreeding.
the process of developing or being developed.
the study of the physical features of the earth and its atmosphere, and of human activity as it affects and is affected by these, including the distribution of populations and resources, land use, and industries.
having the same or a similar relation; corresponding, as in relative position or structure.
in genealogy, any person to whom two or more persons claim descent; also, the most recent ancestral form or species from which two different species evolved.
structures are similar or resembling in certain respects, in function or in appearance but not in evolutionary origin or developmental origin.
relying on or derived from observation or experiment.
an individual animal, plant, or single-celled life form.
deoxyribonucleic acid, a self-replicating material present in nearly all living organisms as the main constituent of chromosomes. It is the carrier of genetic information.
a distinctive attribute or aspect of something.
any of the pieces of hard, whitish tissue making up the skeleton in humans and other vertebrates.
a period of ten years.
the arrangement of and relations between the parts or elements of something complex.
an anatomical feature that no longer seems to have a purpose in the current form of an organism of the given species.
the branch of biology and medicine concerned with the study of embryos and their development.
The investigation and comparison of the structures of different organisms.
an English naturalist and geologist, best known for his contributions to the science of evolution.
the process by which different kinds of living organisms are thought to have developed and diversified from earlier forms during the history of the earth.