Description

VCC Desktop used to answer phones in the call center areas along with tracking call center __________.
When using the wireless headset the __________ phone will ring to make connection with the phone.
The __________ level the agent has to be answering that category of calls
ALI (Agents Logged In) column on the queue tracker reader shows how many __________ are logged into VCC that could possibly be answering phones
LCQ (Longest Call Queue) column on the queue tracker reader shows how many seconds the caller has been __________ in queue
__________Transfer, transfers customers to another number without any hold time or introductions between agents. This is used when transferring to other automated phone systems such as activation line or IVR system.
To join the original agent, new agent and customer in a three-way call to provide a solution you would select Warm __________ when initiating a transfer.
If agent doesn’t select the Release within the pop up window and selects the Release from the VCC desktop, it will __________the entire call for all parties involved
The Redirect List is used for the__________ numbers of different departments that customers are redirected to
VCC has a caller ID feature that allows you to see which ___________ the customer called to reach the call center
Use the __________mode when needing to place agents not ready to answer phones. Each Aux mode is assigned to a specific task that the agent would be doing.
After Call Work (ACW) allows an agent to take a little extra time to work for a customer’s __________ after completing the phone call

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Frequently Asked Questions

What is a crossword?

Crossword puzzles have been published in newspapers and other publications since 1873. They consist of a grid of squares where the player aims to write words both horizontally and vertically.

Next to the crossword will be a series of questions or clues, which relate to the various rows or lines of boxes in the crossword. The player reads the question or clue, and tries to find a word that answers the question in the same amount of letters as there are boxes in the related crossword row or line.

Some of the words will share letters, so will need to match up with each other. The words can vary in length and complexity, as can the clues.

Who is a crossword suitable for?

The fantastic thing about crosswords is, they are completely flexible for whatever age or reading level you need. You can use many words to create a complex crossword for adults, or just a couple of words for younger children.

Crosswords can use any word you like, big or small, so there are literally countless combinations that you can create for templates. It is easy to customise the template to the age or learning level of your students.

How do I create a crossword template?

For the easiest crossword templates, WordMint is the way to go!

Pre-made templates

For a quick and easy pre-made template, simply search through WordMint’s existing 500,000+ templates. With so many to choose from, you’re bound to find the right one for you!

Create your own from scratch

  • Log in to your account (it’s free to join!)
  • Head to ‘My Puzzles’
  • Click ‘Create New Puzzle’ and select ‘Crossword’
  • Select your layout, enter your title and your chosen clues and answers
  • That’s it! The template builder will create your crossword template for you and you can save it to your account, export as a word document or pdf and print!

How do I choose the clues for my crossword?

Once you’ve picked a theme, choose clues that match your students current difficulty level. For younger children, this may be as simple as a question of “What color is the sky?” with an answer of “blue”.

Are crosswords good for students?

Crosswords are a great exercise for students' problem solving and cognitive abilities. Not only do they need to solve a clue and think of the correct answer, but they also have to consider all of the other words in the crossword to make sure the words fit together.

Crosswords are great for building and using vocabulary.

If this is your first time using a crossword with your students, you could create a crossword FAQ template for them to give them the basic instructions.

Can I print my crossword template?

All of our templates can be exported into Microsoft Word to easily print, or you can save your work as a PDF to print for the entire class. Your puzzles get saved into your account for easy access and printing in the future, so you don’t need to worry about saving them at work or at home!

Can I create crosswords in other languages?

Crosswords are a fantastic resource for students learning a foreign language as they test their reading, comprehension and writing all at the same time. When learning a new language, this type of test using multiple different skills is great to solidify students' learning.

We have full support for crossword templates in languages such as Spanish, French and Japanese with diacritics including over 100,000 images, so you can create an entire crossword in your target language including all of the titles, and clues.