Customer rating you between 1-5 is called _______.
CSAT
Customer's complain because they feel something needs to be done. If problem can be fixed, please be sure to take _________ of the problem.
Takeownership
Please ask probing ______.
questions
After expressing dissatisfaction, the customer wants to know that someone understands and cares. This is showing _______.
empathy
Thus Customer wants to hear that you are sorry about the problem or inconvenience, in which case you should _______.
Apologize
Always show you are more than willing to ______ the customer.
Help
Proving the customer with ______ will lead to a better customer experience.
options
Not reading the disclosure verbatim will result in a ________.
compliancefail
Using the H.E.A.T acronym, what does the "H" stand for?
Hear
You shouldn't sound like a _______. You should personalize the call.
robot
When adding a promotion, telling the customer about the spend analyzer will help your _________ rate.
engage

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