Acronym for when we all work together as a team
TAWB
Pay Attention to the ___________
Details
Greet everyone within _______ feet of you
Ten
Answer the phone by the ______ ring
Third
Assist guests within _____ minutes
Five
_______ answers call lights
Everyone
Pick up _____ when you see it
trash
A move-in ready model room is identified with ____
Ivy
Hall are free of _________ and odors
equipment
Trilogy ________ Standards
Service
We are employees who "want to" ______ "have to"
versus
We know the ____ behind our standards
why
We are committed to ______ our customers' expectations
exceeding
A servants _______ makes the difference
Heart
"My ________ " is what we say instead of "You're Welcome"
pleasure
Log into _______ to do our training
emerge
__________ committed to providing excellent care
Compassionately
We are _______ in our residents home
guests
No _______ or politics
egos
Committed to be the best healthcare company in the _______
midwest

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