Description

is to be used if you are denying the application.
is to be used when someone has questions about their balance, payment history, a specific payment, payment ratio, how the loan works, etc OR they want to apply for a new loan but are not eligible to apply OR they are confirming if info was sent/received
should be used when the caller has scheduled a callback from the IVR but when we reach out, we don’t make contact with the caller but instead leave a voicemail
should be used when someone contacts CS after the loan has been funded requesting to cancel the loan
is to be used if you make contact and the customer withdraws their loan.
should be used when someone has been contacted on the marketing dialer and doesn’t want to proceed, OR is calling back regarding a missed marketing call and doesn’t want to proceed
This Disposition should be used when a caller calls in and asks questions about a denial letter they received.
should be used only if you are not able to determine the reason contact was made before the interaction has closed
is to be used if it’s Funded and the customer asks questions on how the loan works.
should be used when someone calls back after being funded and wants to know the status of the funds/where the money is/when the money will arrive
is to be used if you left a voicemail
disposition for you to use when a customer calls in needing relief due to a company approved Natural Disaster
is to be used if you are reading the closing script
is to be used if you are not leaving a voicemail when making an outbound call
is to be used when someone requests any assistance with an individual payment as a courtesy or relief that will decrease a payment below the minimum scheduled or extend a date into the future
is to be used when we are calling about a specific error caused by our processors or if a customer is returning a call due to a specific error we contacted them about caused by our processors
is used when the customer wants to refinance but is not eligible per the Refi Eligibility button in LeadCube
is to be used when someone wants to set up a payment and/or you are posting a payment
should be used when someone calls in specifically frustrated with the website and has no other reason for calling
will override using the disposition as the reason for calling, still use Transfer if that is what you are doing.
should be used when we are contacting someone regarding a missed payment but when we make contact we are unable to schedule a payment, or if a customer is returning a call about a missed payment but we are unable to schedule a payment
is to be used when someone needs to correct/update something on their account
if you make contact with the customer and the app is NOT signed and they don’t complete verification and the customer has to go or the call gets disconnected by accident.

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Frequently Asked Questions

What is a crossword?

Crossword puzzles have been published in newspapers and other publications since 1873. They consist of a grid of squares where the player aims to write words both horizontally and vertically.

Next to the crossword will be a series of questions or clues, which relate to the various rows or lines of boxes in the crossword. The player reads the question or clue, and tries to find a word that answers the question in the same amount of letters as there are boxes in the related crossword row or line.

Some of the words will share letters, so will need to match up with each other. The words can vary in length and complexity, as can the clues.

Who is a crossword suitable for?

The fantastic thing about crosswords is, they are completely flexible for whatever age or reading level you need. You can use many words to create a complex crossword for adults, or just a couple of words for younger children.

Crosswords can use any word you like, big or small, so there are literally countless combinations that you can create for templates. It is easy to customise the template to the age or learning level of your students.

How do I create a crossword template?

For the easiest crossword templates, WordMint is the way to go!

Pre-made templates

For a quick and easy pre-made template, simply search through WordMint’s existing 500,000+ templates. With so many to choose from, you’re bound to find the right one for you!

Create your own from scratch

  • Log in to your account (it’s free to join!)
  • Head to ‘My Puzzles’
  • Click ‘Create New Puzzle’ and select ‘Crossword’
  • Select your layout, enter your title and your chosen clues and answers
  • That’s it! The template builder will create your crossword template for you and you can save it to your account, export as a word document or pdf and print!

How do I choose the clues for my crossword?

Once you’ve picked a theme, choose clues that match your students current difficulty level. For younger children, this may be as simple as a question of “What color is the sky?” with an answer of “blue”.

Are crosswords good for students?

Crosswords are a great exercise for students' problem solving and cognitive abilities. Not only do they need to solve a clue and think of the correct answer, but they also have to consider all of the other words in the crossword to make sure the words fit together.

Crosswords are great for building and using vocabulary.

If this is your first time using a crossword with your students, you could create a crossword FAQ template for them to give them the basic instructions.

Can I print my crossword template?

All of our templates can be exported into Microsoft Word to easily print, or you can save your work as a PDF to print for the entire class. Your puzzles get saved into your account for easy access and printing in the future, so you don’t need to worry about saving them at work or at home!

Can I create crosswords in other languages?

Crosswords are a fantastic resource for students learning a foreign language as they test their reading, comprehension and writing all at the same time. When learning a new language, this type of test using multiple different skills is great to solidify students' learning.

We have full support for crossword templates in languages such as Spanish, French and Japanese with diacritics including over 100,000 images, so you can create an entire crossword in your target language including all of the titles, and clues.