Our Service Standards Crossword

Within how many days do we respond to telephone messages?
Within how many days do we respond to letters, emails and online forms?
Which Act that came into force in 1988 must we adhere to for all information we hold?
What must all members of staff show when they visit our customers?
What is the name of our tenants/leaseholder newsletter?
Which social media platform do we use to advertise events and updates via?
Where can customers access our complaints, comments and compliments leaflet?
Within how many days do we process housing applications?
On which visit to we aim to complete all repairs?
How often do we carry out customers’ gas safety checks?
Within how many days do we complete minor adaptations?
Before which hour of the day do the HSO’s contact their sheltered customer’s?
Which team attends to emergency calls within 45 minutes?
Within how many seconds do Supportline answer their calls?
How many times per year do tenants receive rent statements?
What does the A and G stand for in AGM?
In which season edition of Gateway News do we explain resident involvement?
Which team carry out regular estate walkabouts?
Name one language we can offer translation services for?
Which team are responsible for getting properties to our Empty Homes Standard?