Description

The Customer is always________.
_________ allows both you and the angry customer to calm down by inserting a "break" in the angry interaction.
Rule 1 when trying to defuse a customer. Deal with their ______ first.
Laungage which sounds argumentative or tends to cause conflicts to escalate is called being ________.
"Where you aware that you could..." is a way of using a _____ instead of a direct harsh sounding statement. (e.g. You must go to...)
This technique can be used to focus the angry customer's attention away from his or her emotions.
The best way to get a person on the phone to yield control and start listening is to remain ____.
By identifying your ______ you are more likely to be able to stay in control of your own emotions.
Often a referral to a ______ will cause an abusive guest to behave more appropriately because of the status effect.
Along with active listening, _____ is an important technique to show that you are concerned about the guest's issue.
You should never _____ with a guest that is insulting or aggressive.
Language that tends to put you and the guest on the "same side" is called ____ Language.
One very powerful verbal self defense skill involves saying "You are ____." to the guest because and angry guest will not expect you to say this.
You can always _____ service if a guest is abusive or threatening to you.
Rather than refusing a request to to give the guest alternative _______.
A customer who feels _______ is more likely to strike out physically or verbally.
Even if you can not solve the guest's problem, you can come across as concerned and ____.
When a guest accuses you of something, you should never ____ your self, since that keeps you in the abuse game and could make the guest angrier.
If a guest is rude, threatening or abusive you should immediately get a ______ involved.
Even if the customer says something that is wrong do not attempt to ___ the person since that will only aggravate the guest and the situation.
Guests need to know that you ____ about their problem or they will get angrier.

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CYBER-SECURITY

Crossword

Frequently Asked Questions

What is a crossword?

Crossword puzzles have been published in newspapers and other publications since 1873. They consist of a grid of squares where the player aims to write words both horizontally and vertically.

Next to the crossword will be a series of questions or clues, which relate to the various rows or lines of boxes in the crossword. The player reads the question or clue, and tries to find a word that answers the question in the same amount of letters as there are boxes in the related crossword row or line.

Some of the words will share letters, so will need to match up with each other. The words can vary in length and complexity, as can the clues.

Who is a crossword suitable for?

The fantastic thing about crosswords is, they are completely flexible for whatever age or reading level you need. You can use many words to create a complex crossword for adults, or just a couple of words for younger children.

Crosswords can use any word you like, big or small, so there are literally countless combinations that you can create for templates. It is easy to customise the template to the age or learning level of your students.

How do I create a crossword template?

For the easiest crossword templates, WordMint is the way to go!

Pre-made templates

For a quick and easy pre-made template, simply search through WordMint’s existing 500,000+ templates. With so many to choose from, you’re bound to find the right one for you!

Create your own from scratch

  • Log in to your account (it’s free to join!)
  • Head to ‘My Puzzles’
  • Click ‘Create New Puzzle’ and select ‘Crossword’
  • Select your layout, enter your title and your chosen clues and answers
  • That’s it! The template builder will create your crossword template for you and you can save it to your account, export as a word document or pdf and print!

How do I choose the clues for my crossword?

Once you’ve picked a theme, choose clues that match your students current difficulty level. For younger children, this may be as simple as a question of “What color is the sky?” with an answer of “blue”.

Are crosswords good for students?

Crosswords are a great exercise for students' problem solving and cognitive abilities. Not only do they need to solve a clue and think of the correct answer, but they also have to consider all of the other words in the crossword to make sure the words fit together.

Crosswords are great for building and using vocabulary.

If this is your first time using a crossword with your students, you could create a crossword FAQ template for them to give them the basic instructions.

Can I print my crossword template?

All of our templates can be exported into Microsoft Word to easily print, or you can save your work as a PDF to print for the entire class. Your puzzles get saved into your account for easy access and printing in the future, so you don’t need to worry about saving them at work or at home!

Can I create crosswords in other languages?

Crosswords are a fantastic resource for students learning a foreign language as they test their reading, comprehension and writing all at the same time. When learning a new language, this type of test using multiple different skills is great to solidify students' learning.

We have full support for crossword templates in languages such as Spanish, French and Japanese with diacritics including over 100,000 images, so you can create an entire crossword in your target language including all of the titles, and clues.