Type
Word Search
Description

Inpatient
Discharge information
Responsiveness
Pain management
RCH
Same day surgery
Test and treatment
Medication
Recommend
Physician
Nurse
Attitude
Quietness
Cleanliness
HCAHPS
Safety
Quality
Satisfaction

Patient Satisfaction Word Search

Type
Word Search
Description

test and treatment
same day surgery
Inpatient
quality of food
discharge information
medication
quality
communication
cleanliness
rch
satisfaction
recommend
safety
pain
HCAHPS
physician
nurse
responsiveness
quietness
Attitude

Careers In Health Crossword Puzzle

Type
Crossword
Description

A doctor who works with animals. Veterinarian
Health career that focuses on the relationship between the structure of the spine and nervous system and how it affects the restoration of health. Chiropractor
The branch of healing arts and sciences devoted to maintaining oral health. Dentistry
An Osteopathic healthcare provider specifically trained to manage the needs and treatments of older people. Geriatrician
They do fieldwork to determine what causes a certain outbreak of disease or an injury and how to prevent it from reoccurring. Epidemiologist
They examine, diagnose, treat, and manage diseases, injuries, and disorders of the visual system. Optometrist
They measure blood to identify appropriate mechanical, pharmacological, and thermal manipulation of the heart to maintain a physiological state. Perfusionist
They care for children from infancy to late teen years in a hospital. Pediatric Nurse
A physician who examines tissues, checks the accuracy of lab tests and interprets the results in order to facilitate the patient's diagnosis and treatment. Pathologist
They collect blood for donation or for testing so the blood can be analyzed in a clinical laboratory. Phlebotomist
They administer and score neurophysiological, psychological, personality and academic tests for patients with brain injury, neurological diseases, psychological health issues or learning disabilities. Psychometrist
They dispense medications prescribed by physicians and monitor patient health. Pharmacist
They analyze non-biological trace evidence found at crime scenes in order to identify unknown materials and match samples to known substances. Forensic chemist
The study of the mind and behavior. psychology
Devoted to the study of human movement with the foot and the ankle as their main focus. podiatrist
They develop and monitor exercise programs to help people regain muscle strength and function. Kinesiotherapist
Health professionals with specialized graduate degrees and experience in the areas of medical genetics and counseling. genetic counselors
They provide services that help restore function, improve mobility, reduce pain, and prevent permanent disabilities. physical therapist
They seek to understand the aging process by studying what happens to our cells, organs and systems as we get older. Biogerontologists
This career addresses the health of people living in low- and middle-income countries. global health

Patient Safety Goals Crossword

Type
Crossword
Description

Use at least two patient __ when providing care, treatment and service Identifiers
The goal of improving medication safety is to __ all medications and containers Label
The physician must be notified within __ minutes of a critical result being reported Thirty
When reporting a critical value, what type of clear communication should be used? (two words) Readback
A desensitized staff member ignores or disabling warning sounds due to (two words) alarmfatigue
One of the most important ways to prevent Hospital Associated Infections is by improving (two words) Hand Hygiene
A task perfomed by the surgical team members before a surgery begins which includes correct patient identity, site and procedure time-out
Two licensed nurses must verify these ___ products? Blood
The main purpose is to compare medications currently being taken to the new medications prescribed to assure they will not be duplicated or have negative interactions (two words abbreviated) medrec
A patient is wandering the hospital alone with a bright yellow bracelet. What are they at risk for? Falls

Health Care Careers Crossword Puzzle

Type
Crossword
Description

Examines eyes for vision problems and defects Optometrist
Provides total patient care by assessing a patients condition, administering medications, dressing changes, starting IVs, giving blood and other treatments Registered Nurse
Doctors who specialize in the care of the teeth and mouth Dentist
A person who is responsible for the planning of individual therapeutic meals to help promote healing Dietician
Relating to or using the methods or principles of science Scientific
A physician specialty who specializes in the diagnosis of diseases and infections by examining cells, tissues, and body fluids of patients pathologist
Provde a therapeutic environment for the delivery of health care Support Services
An individual awaiting or under medical care and treatment Patient
Create a picture of patient health status at a single point in time Diagnostic Services
The common name for a physician: a person skilled in the healing arts Doctor
A scientist that studies human genes Geneticist
Manintain or change the health status of the patient over time Therapeutic Services
Use scientific and technical advancements to enhance diagnostic and therapeutic abilities in health care Biotechnology
Provide functions that support and document patient care Health Informatics
Also called heart beat Pulse
A person who dispenses and suggests medications to be used in the treatment of diseases and disorders Pharmacist
Tools you use for a specific task Equipment

The Total Health Care Team Crossword

Type
Crossword
Description

position requires employee to have goo medical terminology and administrative skills admissions clerk
with addition training in the ophthalmic field medical assitant can become a COT
provides basic nursing care to patients in nursing and retirement homes CNA
lab tech who specializes in the formation,structure and function of cells cytologist
clerical and chairside assistant of dentists dental assistant
provides special training to perform dental services including radiology, apply meds and patient education dental hygientist
skilled in performing EKGs in clinic/hospital settings EKG Technician
also know n as a medical technologist works under the supervision of a pathologist Lab Technician
trained to work in physician offices on both th clinical and admin side CMA
professional nurse who completed a nursing program and passed examination RN
professional nurse with extensive training in labor and delivery Nurse Midwife
Registered nurse with a masters degree who works under the supervison of a physician Nurse practitioner
has basic nursing skills and commonly work in hospitals and nursing homes LPN
specialized training in nutritional management dietitian
has associate degree and works under the supervision of a Registered Occupational Therapist OTA
assist licensed pharmacist in preparing medications Pharmacy Technician
extensive training in drawing blood from veins phlebotomist
trained in certain aspects of the practice to provide assistance; under direct supervision of physician PA
training in radiology procedures; assist radiologist Xray Tech
performs routine clerical, communication and reception tasks in a hospital setting Unit Clerk

Hospital Billing Crossword

Type
Crossword
Description

National Provider Identification NPI
The note received from the insurance company after getting medical services from a doctor or hospital. It tells what was billed, the payment amount approved or denied by the insurance, the amount paid, and what the patient must pay. EOB
Portion of the bill, as defined by the insurance company which the patient owes. Deductible
Advanced Beneficiary Notice ABN
A person or persons whose account that has been sent to a collection agency for further action. Bad Debt
The cost sharing part of the bill that the patients have to pay. Coinsurance
A part of the bill that we must write off because of billing agreements with insurance companies. Contractual Adjustment
A cost sharing part of the bill that is the patient’s responsibility to pay. Copay
A coding system used to describe what treatment or services were given to the patient by their provider. Used for hospital outpatient services billed on an UB and professional services billed on HCFA 1500s CPT code
How much cost sharing that the patient must pay for medical services often before their insurance starts to pay. Deductible
A code used for billing that describes the patient’s condition. Also called ICD-10 diagnosis code. Diagnosis code
Individual who is responsibility for the bill. Guarantor
Patient class in which the patient requires a higher degree of nursing and physician care. Inpatient
A person who is a policyholder of the insurance. Also known as the subscriber, policyholder, cardholder, or beneficiary. Insured
Type of service used by doctors and hospitals to decide whether a patient needs inpatient hospital care or whether they can recover at home or in an outpatient area. Usually charged by the hour. Observation
Any service received at a hospital or clinic that is not an inpatient status. Includes Emergence Room, Observation, and ancillary services. Outpatient
A form used by hospitals to file insurance claims for medical services. Used when billing for hospital technical services. UB
Part of medicare that helps pay for doctor services, outpatient care, and other medical services not paid for by Medicare Part A. Part B
Part of Medicare that usually referred to as Hospital Insurance, it helps pay for inpatient care in hospitals and hospices, as well as some skilled nursing costs. Part A
Claim form used by doctors to file insurance claims for medical services. Used when billing for professional services. HCFA
Medicare Secondary Questionnaire MSP
Hospital Billing (abv) HB
Professional Billing (abv) PB
After a patient is discharged from, the account status is changes from Open to DNB
Hospital Account HAR
A holding tank for accounts that we have identified has issues or needs follow up performed Workqueues
Hospital Clinic System used by WVUH EPIC

Unit 2: Careers In Healthcare Crossword

Type
Crossword
Description

Process whereby a government authorizes people to work in a given job. Licensure
2-yr. degree associate's Degree
required in some health occupations. Preformed by regulatory body Regiatration
Treatment of diseases of the pulp,nerves, blood vessels and the root of teeth. Endodontics
straightening of teeth orthodontics
dental treatment of children Pedodontics
Treatment and prevention of disease of the gums,bone, and the structures supporting the teeth. Periodontics
Replacement of natural teeth with fake ones prosthodontics
DMD Dentist
Working under supervision of medical techs. can perform basic lab test Medical Laboratory Assistants
EMT Emergency Medical Technician
Focuses on ensuring proper alignment of the spine Doctor of Chiropractic
Diagnoses,treats, and prevents diseases or disorders Doctor Of Medicine
Works under supervision of physicians Physician Assistants
Administers medication to cause loss of sensation or feeling during surgery Anesthesiologist
Diseases of the heart cardiologist
Diseases of the skin Dermatologist
Acute illness or injury Emergency Physician
Promotes wellness, treat illness or injury in all age groups Family Physician
Diseases of the stomach and instine Gastroenterologist
Doctor for old people Gerontologist
Doctor for females Gynecologist
Doctor for internal Organs Internist
Brain Doctor Neurologist
Pregnancy and delivery doctor Obstetrician
Doctor for Tumors/Cancer Oncologist
Eye Doctor Ophthalmologist
Child Doctor Pediatrician

Healthcare Vocabulary Crossword

Type
Crossword
Description

A contract with a company where the subscriber pays a regular premium in exchange for a defined set of benefits Health Insurance
Reffered to as family doctor/PCP this person administers routine and preventive care, and makes referrals for specialty services when needed. Primary Care Provider
A provider who focuses on one area of medicine. Like a cardiologist or neurologist Specialist
A contracted, pre-determined dollar amount insurance company requires a patient to pay for a particular medical service. (It requires patients to pay a small amount upfront to deter people from seeking medical care that may not be necessary.) Copay
The contracted rate a health insurance company will pay toward a specific medical service. Allowable Charges
A contracted, pre-determined percentage of the allowable charge that a patient is required to pay for a particular medical service (after the deductible is met and before the out-of-pocket maximum is met). CoInsurance
A pre-determined annual amount patient must pay before insurance begins to cover. Deductible
Annual maximum amount patient is required to pay for in-network medical services per his/her insurance plan contract (typically, copay + coins + deductible) Out of Pocket
The person who is responsible for payment of the monthly premium, or whose employment is the basis for the coverage. Subscriber
A person entitled to health insurance benefits under the subscriber’s plan. Covered Member
Insurance Company Payor
A specific package of benefits negotiated between the company and the employer. Plan
Dates during which the insurance plan is active. Effective Dates
Explanation of Benefits is a statement from the insurance company that details payments and adjustments made for services. EOBs go to both the provider and the patient. EOB
/Response from the insurance company that states no payment will be made. (service could be not covered by the insurance plan, or the insurance company may need more information.) Denial
The order in which the claim is sent to insurance companies. If patient has more than one insurance plan, we must determine which insurance should be billed primary, secondary, etc. Primary: the first insurance company designated to pay toward their allowable charges. Secondary: the second insurance company designated to pay toward their allowable charges. Filing Order
The pathway a patient takes from one provider to another. Referrals may be required by insurance before a patient can be seen by the other provider. Referral
The process whereby a physician must obtain insurance approval before a patient receives certain treatment or drugs (study, test, procedure, surgery.) Authorization

Patient Access Crossword

Type
Crossword
Description

federal health insurance plan primarily for seniors medicare
setting for inpatient care hospital
federal law requiring employer to permit employees to continue their group health insurance coverage after termination cobra
conducting ourselves ethically and within the law of business practice compliance
collection and storage on patient demographic, insurance and clinical data registration
official count/list of patient population census
document verifying patient name identification
portion of bill that beneficiary must pay once insurance benefits have begun copay
a practice to reduce anxiety aidet
joint federal and state program to provide medical insurance for the poor medicaid
having a short, relatively severe course acute
not to be disclosed confidential
making an appointment scheduling
ambulatory patient outpatient
admitted for multi-day stay inpatient
healthcare consumer patient
ABN Advance _______ notice beneficiary
MSP Medicare ________ payor secondary
EMTALA Emergency Medical Treatment and ______ Act labor

Quality Week Crossword Puzzle

Type
Crossword
Description

Federal program for low income population medicaid
Federally funded health insurance for 65 yrs or older medicare
A Doctor who treats only a certain part of the body or a certain condition specialist
A member disagreement regarding unauthorized health services appeal
A person's wishes regarding medical treatment, often including a living will advancedirective
Law restricting access to a patient's personal health information hipaa
Formal member complaint grievance
Unanticipated event resulting in death or serious injury (2 words) sentinelevent
Admitted to the hospital a second time within 30 days readmission
Process to help identify what, how and why an event occured to prevent future occurence (3 words) rootcauseanalysis
The right care, at the right time, in a format that the member can understand, is described as what kind of access? meaningful
An official inspection of an organization's accounts or processes audit
A life-threatening condition that arises when the body's response to infection injures its own tissues sepsis
Quality Improvement Project QIP
Patient _________is the measure of how content a patient is with their healthcare and an important indicator of quality. satisfaction
Lodging of a blockage-causing material inside a blood vessel embolism
The California agency that protects managed health care consumer's rights and ensures a stable health care delivery system. DMHC
A standard or point of reference against which things may be compared or assessed benchmark
List of drugs approved by an insurance plan formulary