Customer Service Word Search
Type
Word Search
Description

customer expectations
product knowledge
customer loyalty
firstimpressions
jobsatisfaction
repeat business
communication
highstandards
wordofmouth
complaints
reputation
extramile
service
profit
price

Entrepreneurship Vocab Review Crossword

Entrepreneurship Vocab Review Crossword
Type
Crossword
Description

Person who works for someone else
Person who provides a product or service for someone else for money
Process of running a business of one's own
Things used to create products or services
Person who is a customer
Business that makes the products it sells
Money made from providing a good or service
Costs for supplies used in business
Result when income is greater than expenses
Amount added to the cost to determine selling price
Federal, state, or local government tax charged on goods
Creative problem-solving method that involves coming up with a large number of fresh ideas
List of things to be discussed or done in a meeting
Amount subtracted for the retail price to determine the selling price
Making choices and satisfying the wants and needs of consumers
Occurs because people's wants and needs are unlimited while the resources needed to produce goods and services are limited
How much of a good or service a producer is willing and able to produce at different prices
Costs that must be paid no meter how much of a good or service is produced
An individual's need or desire for a product or service at a given price
Value of the next best alternative
Costs that go up and down depending not he quantity of the good or serve produced
Products and services that are brought in from another country to be sold
Expenses that a business has every month
Financial statements based on estimates
Item of value owned by a business
One-time only expenses that are paid to open a business
Amount of sales that must be made to cover all of the costs of a business

Leadership Word Search

Leadership  Word Search
Type
Word Search
Description

incomegeneration
problemsolving
communication
expectations
professional
knowledgable
intelligence
progression
competitive
reputation
management
innovative
commerical
responsive
ownership
focussed
customer
employer
creative
flexible
deliver
service
success
timely
client
leader
value
quick
agile

Customer Service Word Search

Customer Service Word Search
Type
Word Search
Description

Customer Service
Sales Assitant
Communication
Satisfaction
Presentation
Acknowledge
Merchandise
Supervisor
Understand
Complaint
Knowledge
Reliable
Courtesy
Greeting
Customer
Attitude
Positive
Welcome
Rapport
Manager
Profits
Product
Connect
Helpful
Listen
Retail
Sales
Smile

economics Crossword

economics Crossword
Type
Crossword
Description

an economic system in which individuals are free to compete and earn a living
an economic system in which buyers and sellers are free to exchange goods and services
a desire to make a profit
when you put money into a business
The exclusive right granted by law, to publish or sell a written, musical, or artistic work
Gives a person the exclusive right to make and sell an invention
limited resources
law that states businesses will provide more products when they can sell them at higher prices
law that states buyers will demand more products when they can buy them at lower prices
Money invested in buildings, machines, and other property used to produce goods
Businesses owned by one person
organizations that provide goods and services without seeking a profit
Businesses where two or more people share responsibilities
Corperation profits paid to stockholders
Another form of business organization
people who buy corporate stocks
money a person pays to use something
Total amount of money made after deductions
total amount of money made before deductions
human effort used to produce goods and services
The amount of work produced by a worker per hour
The decision makers of a business
An economic system based on private ownership of the meens of production
Companies that control all production of a good or service
this occurs when two or more companies combine to form one company
A form of business organization in which several companies create a board of trustees so they no longer compete with eachother
An economic system that combines elements of free and command economies
production is based on customs and traditions usually passed down
government owns almost all of the capital, tools, and equipment

Business Management Crossword

Business Management Crossword
Type
Crossword
Description

a person who is the exclusive owner of a business. they are entitled to keep all profits for themself after tax has been paid, but has unlimited liability (2 words)
the market where the initial shares of a public company are first floated (2 words)
a market with a decline and a drop in share prices and demand (2 words)
the name for the Hong Kong stockmarket index (2 words)
the availability of liquid assets to a market or company (1 word)
__ is the share price of a share when it is floated on the secondary market (2 words)
a person who sets up a business(es), taking on the financial risks in hope of profit (1 word)
the 4 P's of marketing include price, placement, product and ____ (1 word)
companies like McDonald's are known as ____ (1 word)
you can earn an income from shares by either selling stock, or receiving ___ (plural, 1 word)
a stock in a corporation which has a great reputation, is reliable and operates well (plural, 3 words)
the Australian share market (abbreviated)

Marketing Basics Crossword

Marketing Basics Crossword
Type
Crossword
Description

the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants
the process of developing, promoting, and distributing products, or goods and services, to satisfy customers’ needs and wants
Goods and Services
the idea that organizations need to satisfy their customers while also trying to reach their organizations’ goals
One that buys goods or services
An ardent devotee; an enthusiast
the repeat purchasing of a good or service by a consumer
when an individual reacts to events that occur to the team or player as if the events happened to him or her.
the potential customers with shared needs who have the desire and ability to buy a product
statistics that describe population in terms of personal characteristics
a combination of four basic strategies known as the 4 P’s — product, price, place, and promotion

Entrepreneur Crossword Puzzle

Entrepreneur Crossword Puzzle
Type
Crossword
Description

Someone who organizes, manages and takes on the risk of starting a new business.
in the US, a business containing fewer than 500 employees.
The act of being an entrepreneur and creating a business.
The goals, purpose, and work a business hopes to accomplish.
One who purchases a product or service.
Work done for pay that benefits someone else.
Something produced or manufactured to be sold; a good.
Placing a number value/worth on a product.
The size, sum, or amount of countable or measurable products, expressed as a numerical value.
Someone who provides money or resources for a business, with the expectation or financial return or other gain.
Money that is made/lost in a business after all costs and expenses are paid.
Customers desire for a product or service.

Customer Service Search Word Search

Customer Service Search Word Search
Type
Word Search
Description

Customer Expectations
Customer Service
Customerloyalty
Highstandards
TimelyFiling
Satisfaction
Wordofmouth
Reputation
Deductible
Understand
Complaints
Supervisor
Extramile
Referral
Attitude
Greeting
Positive
Courtesy
Workcue
Manager
Rapport
Connect
Helpful
Welcome
Smile

Customer Service Week Crossword Puzzle

Customer Service Week Crossword Puzzle
Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____.
Another word for internal customer is _____.
Taking personal responsibility for a customer’s complaint is taking _____
You sound more relaxed and friendly when you _____ while talking on the phone.
You start each call with a friendly ____
Offering a customer additional products or services is cross-selling or _____.
With angry customers it’s important to let them do this, _____.
A positive one will make your day better.
The annual celebration of the importance of customer service is _____. (3 words).
Customer complaints should be seen as _____ to improve service.
Delighting your customers means _____ their expectations.
When speaking with customers you should vary the _____ of your voice.
The people you serve each day.
Anticipating problems, heading them off and alerting customers is being _____.
Treat each customer as if they’re the _____ one you’ll deal with that day.
Customers who have their complaints satisfactorily resolved tell an average of how many people?
The most important customer service skill is _____.

Marketing Crossword Puzzle

Marketing Crossword Puzzle
Type
Crossword
Description

activity that supports or provides active encouragement for the furtherance of a cause, venture, or aim.
Activity that supports or provided active encouragement for the furtherance of a cause, venture, or aim.
websites and applications that enable users to create and share content or to participate in social networking.
A press release, news release, media release, press statement or video release is a written or recorded communication directed at members of the news media for the purpose of announcing something ostensibly newsworthy
A pull strategy is where interest for a specific product or service is created within a target audience that then demands the product from channel partners.
Actions intended to convince individuals to purchase a good or service.
a thing that motivates or encourages one to do something.
a small open-fronted hut or cubicle from which newspapers, refreshments, tickets, etc., are sold.
In marketing, promotion refers to any type of marketing communication used to inform or persuade target audiences of the relative merits of a product, service, brand or issue.
the activity or profession of producing advertisements for commercial products or services.
Sales promotion is one level or type of marketing aimed either at the consumer or at the distribution channel (in the form of sales-incentives).
the notice or attention given to someone or something by the media
a voucher entitling the holder to a discount for a particular product.
pertaining to or designating a sale in which the buyer in order to get the item desired must also purchase one or more other, usually undesired, items
A marketing approach that demonstrates the goodwill of an organization or individual in order to boost its public relations appeal.
the business of selling products or services directly to the public, e.g., by mail order or telephone selling, rather than through retailers.
the professional maintenance of a favorable public image by a company or other organization or a famous person.
A marketing policy aimed at distribution centers to encourage their promotion of a product or services to their customers.
marketing activities that are executed in retail between these two partners.
an amount to be paid for an insurance policy.
a structured and long-term marketing effort which provides incentives to repeat customers who demonstrate loyal buying behavior.
focuses on touting the benefits, ideas, or philosophies of your business, or its entire industry, to enhance or repair its reputation rather than selling a product or service.
treated as singular or plural Means of mass communication in the form of printed publications, such as newspapers and magazines.
the most expedient means to transmit information immediately to the widest possible audience
a regularly updated website or web page, typically one run by an individual or small group, that is written in an informal or conversational style.
method of placing online advertisements on web pages that show results from search engine queries
The rate at which something occurs or is repeated over a particular period of time or in a given sample.
an activity or series of activities that boost the sales of a product or service, usually in the short-term.
an Internet advertising term for a Web page ad that uses advanced technology