Chapter 4 Terminology Crossword

Acute symptoms of sufficient severity that the delay of medical attention would result in serious jeopardy to an individual or unborn child, serious impairment of body functions, or dysfunction of a body organ or part.
The act of making notes that are either helpful or necessary in the margins of communications before forwarding them to the physician.
A service offered by the U.S. Postal Service whereby the Postal Service keeps a record of delivery and the sender receives a mailing receipt.
The determination of how soon a patient needs to be seen by the physician based on whether the patient’s condition requires immediate attention.
A condition that requires immediate medical attention as a result of an unforeseen illness, injury, or condition, but is not defined as an emergency.
Groups of patients are scheduled and arrive for appointments at the same stated time, such as on the hour (i.e., 1 pm.). Another group (or wave) of patients will arrive at the next schedule time (i.e. 2 pm.).
A set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned.
The practice of evaluating calls to decide on appropriate appointment action.
Abbreviation for Zone Improvement Plan, which is a system of the U.S. Postal Service of designating delivery of mail based on numerical codes.
A patient who, without notifying the physician’s office, fails to show up for an appointment.
A patient who has not seen the physician or a physician of the same specialty within the same practice group for three or more years.
The rate used by the U.S. Postal Service for the mailing of books, videotapes, loose leaf pages, and binders; also called “Book Rate.
Articles sent through the U.S. Postal Service or other carriers that are covered against loss or damage through the purchase or provision of insurance.
Designated hours during which the physician is available for scheduled appointments. Patients are typically seen based on their scheduled appointments times.
Service offered by the U.S. Postal Service that provides next-day delivery of items.
A patient who has seen the physician or a physician of the same specialty within the same practice in the last three years.
This is used when the schedule is full and overflow patients are placed in a second column next to regular appointments.
Mail that weighs less than 13 ounces and usually is letters or bills and is sealed against postal inspection.
The reason for the patient’s visit to seek the physician’s advice.
A method that brings several patients at once, also known as wave scheduling and usually done on the hour.
The US postal service delivery service provides the date and time of delivery.
Equipment used to scan materials for data, such as a ZIP code.
The classification of mail items 70 pounds or less and no more than 130 inches.
A method of scheduling patients with the same condition in a group setting and at the same time.
US Postal Service delivery service that provides the date, ZIP, time of delivery, and signature of the person who accepted the delivery.
The classification of mail used for any material permanently bound by materials such as glue, staples, or spiral bounding.
A receipt purchased at the time of mailing the documents the date the material was presented for mailing to the U.S. Postal Service.