Professional Communication Crossword

A courteous, conscientious and generally businesslike manner in the workplace
Establishing and maintaining a relationship between an organization and the pubilc
A paid communication which attempts to influence opinion
Process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market's needs and wants
The receiver hears only the content and not the feeling of the message
Listening for pleasure or recreation
Used to enhance, participate and understand a relationship
When the receiver pretends to listen but is thinking of other occurrences
Receiver is physically hearing the words, but choosing not to acknowledge the words
Listening to another person with the best of intent but then becoming distracted
Paying close attention to what is being said in order to fully understand the message
Truly understanding a message when the mind is quiet and free of distractions