You can text to 911 with this technology
This technology reveals a 911 caller's address
First responders' information is exempt from this Florida law.
A _____ PSAP does not receive 911 calls directly from the public.
Allows PST to see caller's phone number
Type of liability which can result in imprisonment
When testifying in court, you must always tell the _______.
This state declared the first 911 Public Safety Telecommunicators week in 1981.
Doing a favor in return for something else
Planned or unplanned, this negatively impacts the workplace
911 PST certifications expire on the 1st of _______ every odd year.
This protects patient information
Call Takers are usually the _______ point of contact for citizens.
The first 911 call was made in _________, Alabama in 1968
This position answers incoming lines, Emergency and Non-emergency and enters information into CAD.
This position tracks and updates units for incidents and radio traffic keeping track of the incidents and unit's movements on CAD.
This position may work phones or radio in conjunction with scheduling, evaluating, training, meeting and planning.
Handles budgets, law, user agencies, politics, manages technical people, other administrative duties.
Manages a team specialists that maintains the centers computer, radio, and telephone system.
Regarding hiring personnel, the term for an experienced person.
When receiving an emergency call, the first information the call taker should gather.
Determining what and when allows the call taker or dispatcher to give the call.
The callers relationship to the call.
A peerson who will call to report a crime or incident but not wish to give a name.
A collection of information entered ino CAD that describes the event or what is going on.
An individual who commits a tort.
Injuring the reputation of another by publicly making untrue statements.
Beliefs that guide a persons or organization's behavior.
The practice of moral priciples on a regular basis.
Noise made not by the caller
Caller picks up the phone line
Cell phone emergency calls
Automatic Number Identification
Automatic Location Identification
Order of answering phone lines
Non-emergency phone lines
Public Safety Answering Point
Calls listened to with FBI skill level
First words spoken on emergency calls
Emergency Medical Services
Smart phones do this
Attempt to call these back
Call Delivers X and Y coordinate
Calls dialed by mistake
Voice over Internet Protocol
Calls from another jurisdiction
"Please do not hang up, I am connecting you to (Agency)"
Call has been delivered to PSAP with tower location
LIQUID CRYSTAL DISPLAY
RESPONSIVE WEB DESIGN
I can not take _______________ inside the Hospital.
What do the initials ePHI stand for electronically Protected Health _________ ?
Abbreviation for the Health Insurance Portability and Accountability Act of 1996?
Every patient has the right to ___________ with their medical treatment and conditions.
By law hospitals must train annually on HIPAA ____________.
Hospitals have ___________ and procedures to meet Federal HIPAA rules and regulations.
HIPAA security and privacy applies to everyone ______ in the facility.
HIPAA is governed by _____ and Human Services?
HIPAA was created with _____ standards for all patients.
Accessible __________ Health Information (PHI) is limited to only that information needed for performance of services.
Personally identifiable health information is protected by HIPAA includes photographic, electronic, spoken word and ______?
I may not post any identifiable information on______?
All information regarding patients must stay confidential. I can not even tell my friends or ____.
I may not share my computer log-in _____ with anyone.
Recognize with gratitude; be grateful for
A form used in making a request
When a customer's service is not working we submit a ____ ticket
Someone who pays for goods or services
The opportunity to pay a bill late without having services shut off is an
Hear with intention
Watch your ______ when speaking to customers
Work done by one person or group that benefits another
To add autopay a customer must log into
Being of service or assistance
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
The first known use of a ______ was in 1885
Customers that put their services on vacation over the summer are called
If the caller is upset, stay
PCS staff may discuss a person being served over the phone with another ________ but it must be done in a private area.
____________ with others about persons served in public areas is prohibited
An annual _________ is an example of PHI
One of the five HIPAA principles
Staff may converse about persons being served as needed to _________ programs and health plans
You will receive ________ upon hire and annually thereafter.
The "I" in HIPAA stands for __________
The ____________ policy is signed upon hire and pertains to privacy and communication safeguards
The second "A" in HIPAA stands for __________
When _____ are about persons being served, they are not to be left in plain sight for others that have no "need to know".
Staff will have ______ access to health information of a person being served
HIPAA reduces the occurance of __________.
The first "A" in HIPAA stands for _________
The Privacy Officer is located in __________
HIPAA defines and protects _________
The "P" in PHI stands for ________
The medical ______ of a person being served is an example of a designated record set.
The "H" in HIPAA stands for _________
Any requests for disclosures of PHI must be forwarded to your ___________
The "I" in PHI stands for ________-
A _________ _______ includes any item, collection, or grouping of information that includes PHI and is collected or used by a provider
Staff that violate HIPAA policies will be __________
Anytime a person feels a violation of their privacy rights has occurred, they have the right to file a grievance with the ________ ________
The "P" in HIPAA stands for _________
It is staff's responsibility to keep information __________
When discussing a person being served, you should move to a ________ area
We should avoid discussing persons served in ________
We use ______ in order to keep charts inaccessible to people who do not have "need to know" about PHI
designation of health care
durable power of attorney
patients bill of rights
assault and battery
health care records
invasion of privacy
Do this when answering the phone.
When answering the phone, identify yourself by?
Answer within how many rings?
What threatens callers?
Do not jeopardize quality for?
When possible, use the caller's?
When taking a message, do not?
When taking a message verify the?
True or False. Never take a message.
You are having difficulty understanding the caller. You will remain?
What should you aspire not to do to a caller?
Interconnection via the internet of computing devices imbeded in everday objects, enabling them to send and receive data. (3 words)
Seizure that is mentioned as different from the patient's previous seizure.
When obtaining description of vehicles you should use what format?
Whose decision was it in 2017 not to reclassify Public Safety Telecommunicators into the Protective Service Job Category?
First successful text-to-911 message was sent in what State?
The 1st 911 call was made by what Senator? (2 words)
A generic term used to include any type of request for assistance; and is not limited to voice.
Our computer based system, which aids PSAP telecommunicators by automating selected dispatching and record activities.
Nation's clearinghouse on issues related to missing and sexually exploited children.
EMD - Non recent is considered ______ hours or more.
Traumatic or surgical removal of a part of the body, often a leg, arm, finger, or toe.
Person against whom a claim or charge is brought in a court.
Describes a general course of action that is desired or required in certain circumstances or events.
What Representative introduced the 9-1-1 Saves Act legistlation Act?
What month was the first 9-1-1 call made?
Most important piece of information you obtain from a 9-1-1 call.
Abnormal internal or external discharge of blood.
Fire apparatus that carries water and fire equipment.
Winchester Fire and Resuce Station 4
Late stage of fire suppression process during which the area and contents incolved in the fire are carefully examined for any remaining traces of heat that may re-kindle the fire