Type
Word Search
Description

delivery
service
quality
shrinksleeves
printers
label
digital
artwork
customer
flexo
ink
press

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Chapter 1 - Introduction to Computers Crossword

Type
Crossword
Description

Long Term Memory RAM
Lightweight computer that uses touchscreen Tablet
A computer and network connection Interface
Security device that controls access from the Internet Firewall
Small disk files that contain software codes System Files
Input device that emits an electronic signal Light Pen
Input device used to capture video images in real time Webcam
Use finely focused laser beam to read and write data Compact Discs
Converts characters, images and text to digital data Scanner
A wireless computer mounted on a mobile cart Computer on wheels
Easily transported wireless computer Laptop
Magnetic storage media inside a computer Hard Drive
Another word meaning quality of the image Resolution
Uses tiny nozzles to spray ink on paper Ink jet printer
A type of programming language COBOL
A type of software FOSS
Network lined up on a single cable Bus Network
Routes data between networks using IP address Router
Network that can reach across wide geographic areas Wide area network
Sends signal from router to PC Wireless

Elements of Art & Principles of Design Crossword

Type
Crossword
Description

What the eye sees when light is reflected off an object Color
Another word for color Hue
The lightness and darkness of a color Value
The brightness and dullness of a color intensity
How an artworks looks like it would feel VisualTexture
How the surface of an artwork actually feels TactileTexture
He area in or around an object; positive or negative Space
The part of the artwork that appears closest to the viewer Foreground
The part of the artwork that appears furthest away from the viewer Background
The path of a moving dot; a dot that goes on a walk Line
Space inside an enclosed line; Two-dimensional Shape
Three-dimensional artwork Form
When one part of an artwork is dominant and stands out more than the rest Emphasis
Two opposites next to each other that cause each other to stand out Contrast
The "ingredients" that make up a piece of art Elements
These are created depending on how the elements are arranged by the artist Principles
Equalizing visual components of an artwork; symmetrical or asymmetrical Balance
The size relationships of one object to another in an artwork. Proportion
Using lots of different elements in one artwork Variety
When everything in your artwork works together and has a sense of completeness. Unity
A repetition of shapes or colors in a certain order, over and over. Pattern
The path the viewer's eye takes throughout the artwork. Rhythm

Supply Chain Crossword Puzzle

Type
Crossword
Description

Where finished goods are sorted/shipped to various retailers or customers Distribution Center
Where goods are stored throughout supply chain Warehouse
Also known as the vendor supplier
Customer/final customer of finished product Enduser
A person or organisation that resell goods or services directly to consumers or end-users Retailer
Entity that makes a good through a process involving raw materials, components, or assemblies, usually on a large scale with different operations divided among different workers MAnufacturer
Commercial activity of transporting goods to customers Logistics
A network of all the individuals, organizations, resources, activities and technology involved in the creation and sale of a product, from the delivery of source materials from the supplier to the manufacturer, through to its eventual delivery to the end user. Supply Chain
means of conveyance or travel from one place to another Transportation
a complete listing of merchandise or stock on hand, work in progress, raw materials, finished goods on hand, etc Inventory

Professionalism Vocabulary Crossword

Type
Crossword
Description

to build confidence through teamwork and open, candid communication trust
to treat one another with dignity, and fairness, appreciating the diversity of our workforce and the uniqueness of each person respect
to say what we mean, to deliver what we promise, and to stand for what is right integrity
– to speak up, without fear of retribution; to be accountable for one’s actions responsibility
individual’s attitude toward work and dedication to completing a job work ethic
to be truthful in all our endeavors, to be honest and forthright with one another, with our customers and our community honesty
reliable, trustworthy, accountable, steady dependability
being on time punctuality
cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause teamwork
reflection of opinion, work ethic, initiative attitude
doing something on your own without being told or given special incentive initiative
conducting oneself according to the highest standards of industry professionalism
a person who has commanding authority or influence, someone who keeps members focused on a goal, makes sure everyone understands the goal/task, watches the timeline, sets a good example leader
a set of moral principles, dealing with what is good and bad and with moral duty and obligation ethics
quality or state of being certain confidence
to act or work with another or others, act together or in compliance cooperation
following a line of conduct as though it were a profession professiona
response or opinion of a customer or the receiver of a service feedback
form used to grade the employee’s work performance evaluation
treating the customer with utmost respect, listening to customer needs, providing the best product/service to meet customer needs customer service

Elements and Principles of Art Crossword

Type
Crossword
Description

An idea about a subject made into artwork for an audience. ART
The basic building blocks/tools to make art. ELEMENTS
The path of a moving point. LINE
This class! VISUAL LITERACY
Artist that made art using lines to speak out against AIDS and drugs in the 1980s. KEITH HARING
Two dimensional enclosed area SHAPE
A wavelength of light. COLOR
Greens, Blues, Purples are considered these kind of colors. COOL COLORS
Yellow, Red, Orange are considered these kinds of colors. WARM COLORS
Colors that are directly across from one another on the color wheel. Complementary colors
Three dimensional geometric figure. Form
What we do with the elements of design. principles of art
Relation of the parts within an artwork, size and scale. Proportion
Using different instances of an art element to create a desired effect. variety
Equalizing the visual weight. BALANCE
Repeating an object or art element. Rhythm
Distances around, between and within an artwork. space
the way your eyes travel over an artwork, repeated elements. movement
Arrangement of elements of art and design. composition
What an artwork is made of. Media
What an artwork is of, actual subject. Subject matter
Overall sense artwork achieves if elements and principles are working together. unity
Art in most basic sense is a form of what? Communication
What provoked the artist into the act of creating art. SUBJECT
Process of forming thoughts about the subject into an artwork. ideation
Your current teacher for Vis Lit's name! Mrs. osborne
Famous artist that used many shapes to make up people's faces. PABLO PICASSO

Team Work Word Search

Type
Word Search
Description

authorization
purpose
retrieve
rapport
facility
fax
date of birth
life legal
one hundred percent
medical
first call
story
pharmacy
recorded
provider
dates of service
patient name
request
billing
second call
follow up
business days
address
no record
no patient
method of delivery
customer service
teamwork
agents
ephraim
draper
india
xray
notes
verify
quality
suite number
commitment date
roc

Adobe Photoshop CC Crossword

Type
Crossword
Description

A selection method that allows you to paint an area of image, and the tool automatically finds edges. Quick Selection Tool
Layers are like stacked, transparent sheets of glass on which you can create images. You can see through the transparent areas of a layer to the layers below. You can work on each layer independently. Layer
A tool to organize layers into a logical order and reduce clutter in the Layers panel. Layer group
Actions that enhance or modify an image with special effects (Blur, sharpen, artistic, distort, noise, stylize, texture, etc)  Filter
Press Z to activate the zoom tool.  Zoom Tool Shortcut
Anti-aliasing smooths the jagged edges of a selection by softening the color transition between edge pixels and background pixels.  Anti-aliasing
The lasso tool makes freehand selections.  Lasso Tool
The backmost image in the layers panel  Background Layer
A subtractive color model used in printing that uses Cyan, Magenta, Yellow and Black for color channels  CMYK
Creating difference between elements on a page. This can be achieved with color or by varying size, fonts, and font styles  Contrast
Placing the subject of an image into focus or changing contrast, brightness and cropping an image to highlight the subject  Framing
A bitmap image format that supports animations  GIF File
A commonly used format with lossy compression for digital photography  JPEG
Changes the spacing between two letters of text Kerning
A raster graphics file format that supports lossless date compression  PNG
Represented by pixels in a grid layout and cannot be resized without loss of quality  Raster
Converting a vector image into pixels so more special effects/filters can be applied  Rasterizing
creating visual consistency Repetition
Measurement of an image by the number of dots that make it up  Resolution
Color mode best for digital documents (not printed) using Red, Green and Blue  RGB
contains all the tools used when working with images including selection tools, etc..  Tool Bar
created with mathematical calculations, can be resized without loss of quality  Vector Images

Waste Management Word Search

Type
Word Search
Description

adherence
ancillary charges
Andrea
billing
bulk pickup
cases
Char
commercial
commit
customer experience
deliveries
details
drive
dumpsters
escalations
extra pickups
Georgia
green pages
HOA
hold
LNL
manual setup
MAS
miss pickup
NBG
new setups
North Carolina
open market
quality
Recycle
removals
residential
resume
rolloff
rs calculator
sales
Save Matrix
saves
screen 31
screen 39
scripts
self service
service day
South Atlantic
team lead
trash
VTO
wrap
XPU
yardwaste