Type
Word Search
Description

ACCOUNT ENDS IN 8
ACCOUNT NAME STARTS IN C
ASK DONATE PLUS ONE 3X
ASSIST COMMERCIAL ACCT
CONNECT
CUST COMPLIMENTS YOU
CUSTOMER USES YOUR NAME
FIRST NAME STARTS R
GIVE TEAM MEMBER KUDOS
LAST NAME STARTS WITH H
NO DEP REQUIRED
NO ESCALATIONS
OFFER ASSISTANCE ORG
OFFER E BILL 5X
OFFER PAP 5 TIMES
PROCESS FULL DEPOSIT
PROCESS PAYMENT<$30
PROCESS PAYMENT>$350
SAY ENJOY THE WEEKEND
SAY ENJOY YOUR DAY
SAY GOOD MORNING 3X
SAY HAVE A BEAUTIFUL DAY
SET UP PAP
SET UP WEB ACCESS
SMILE SMILE SMILE
TRANSFER SERVICE
UPDATE PHONE NUMBER
USE EMPOWERMENT TDY
ZERO ESCALATIONS

Banking Terms Crossword

Type
Crossword
Description

Bank branch offices, hours of operation, availability of ATM Location
Direct deposit, automatic payments, overdraft protects, online banking, discounts or free checking for students Special Features
Monthly charges, per check costs, printing of checks, balance inquiry cost, ATM checks Fees
Minimum balance, holding period for deposited checks Restrictions
An payment system where bills are paid through direct withdrawal from a bank account Automatic Payment
A financial cooperative owned by its members to serve its members. It offers the same financial services as a bank Credit Union
Allow customers to get cash and conduct banking transactions ATM
An account that allows you to deposit money and write checks on that account. Checking Account
The amount of money currently in an account Balance
A business that keeps money safe fro its customers, lends money to borrowers, and provides other financial services Bank
A banking card that can be used to purchase goods and services electronically. The amount is transferred immediately. Debit Card
The least amount of money a bank requires when opening an account Minimum Deposit
The money put into a bank account Deposit
A savings or checking account set up in the names of more than one person Joint Account
The money a bank pays for the use of a person’s money. Interest is referred to in terms of annual percentage rate (APR) Interest
Tells how much money you currently have in your account (account balance) Inquiry
A secret number or code that protects the security of an account PIN
An amount of money taken out of an account Withdrawal
A bank account that allows you to put money away to use later. The bank pays interest in exchange for the use of the money in the account Savings Account
Business done with a bank, including deposits, and withdrawals Transaction
A bank employee who performs banking services for the public, such as cashing checks and accepting deposits Teller

QA S4X Behaviors Observations Bingo Cards

Type
Bingo Cards
Description

Be Warm & Friendly
Set Clear Expectations
Own It
Show Appreciation
Discover Needs
Be an XFINITY Ambassador
Listen & Respond
Make It Effortless
Used the Caller's Name
Sounded Excited About Comcast
Asked Probing Questions
Thanked Customer for Loyalty
Offered a Summary of The Call
Offered MyAccount App
Provided Caller with Empathy
Picked Up on Caller's Cues
Power Words for Confidence
Offered Personal Experience
Discussed Channel Line Up
Used Courtesy Phrases
Heard "I Love My Job" comment
Sounded Authentic & Genuine
Displayed a "Can Do" Attitude
Used Account Clues for Assist

    Customize    

Polynomials Crossword

Type
Crossword
Description

3x is one term, known as a _____ monomial
When you're multiplying numbers together, it's known as _____ factoring
When given 6x-2, x is referred to as the _____ variable
When looking at a polynomial, re-ordering the terms from highest to lowest degree is known as _____ form standard
This has no variables constant
3x+4=5x-2, this is known as an _____ equation
12x-3 has two terms, also known as a _____ binomial
4x-2y+3 has three terms, also known as a _____ trinomial
2y+4y are known as _____ terms like
7x-3y are known as _____ terms unlike
A number, variable or even the product of an equation are known as _____ terms
The _____ of 3xy is two degree
A phrase that has variables and numbers, then is connected by operators is known as an _____ expression
When looking at 2y, 2 is known as the _____ coefficient
A _____ is an algebraic expression that consists of adding or subtracting terms polynomial
3x+4=5x-2, x=_____ three
4x-6=2x+8, x=_____ seven
3x-7=4x-17, x=_____ ten
3x/4=2x-5, x=_____ four
2x-11=x+62, x=_____ seventy-three
4x/2=3x-11, x=_____ eleven
(2x(3))/2=3x, x=_____ fifteen
11x/2=10x-9, x=_____ two
(3x-8)/4=x-6, x=_____ sixteen
5x/10+x=(4x-90)+5, x=_____ thirty-four

Customer Service Week Crossword

Type
Crossword
Description

Recognize with gratitude; be grateful for appreciate
Transmit information communicate
A form used in making a request application
When a customer's service is not working we submit a ____ ticket trouble
Someone who pays for goods or services Customer
The opportunity to pay a bill late without having services shut off is an arrangement
Hear with intention listen
Watch your ______ when speaking to customers tone
Work done by one person or group that benefits another service
To add autopay a customer must log into smarthub
Being of service or assistance helpful
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement smile
The first known use of a ______ was in 1885 phone
Customers that put their services on vacation over the summer are called snowbirds
If the caller is upset, stay calm

Banking 101 Crossword

Type
Crossword
Description

Deposit Check by Phone Mobile Deposit
Ability to overdraw account Bounce Protection
Acct type with low monthly transaction volume(generally less than 200 items) Basic Business
A higher earing interest bearing acct for individuals with larger balances and limited transaction usage Money Market
Ability to pay bills from account BillPay
Another option to recieving statements eStatements
Business Customers can utilize this feature to offer payment arrangement to their customers other than cash or checks CashManagement
HIghly effective at check fraud prevention Positive Pay
Product that automatically moves money from one acct to another at end of day Sweeps
Automated Clearing House ACH
Automated Funds Transfer AFTS
Limit of $1500 per day for purchases POS Limit
Limit of $500 withdrawn in a 24 hr period ATM Limit
Convenience Product to reconcile transactions, transfer money between accounts, pay loan payments, etc Online Banking

WHAT ARE SOFT SKILLS? Crossword

Type
Crossword
Description

The opposite of negative Positive
To turn up the corners of one's mouth Smile
Paying attention to what one is saying Listening
To relate to another's situation empathy
The act of conveying a message to others communication
Our occupation customer service
Acquired facts and information knowledge
I am sorry, for example apology
to restate a customer's issue for clarity paraphrase
Keeping the customer on track call control
saying hello greeting
The part of your voice that should be positive tone
choices options
heartfelt; wholehearted sincere
two or more people communicating are having this conversation
the head of a group leader
amiable friendly
resolving all concerns in one interaction ocr
the loudness of a sound volume
the opposite of positive negative

Customer Service Word Search

Type
Word Search
Description

Reliable
Courtesy
Acknowledge
Greeting
Welcome
Communication
Complaint
Rapport
Sales Assitant
Satisfaction
Supervisor
Manager
Listen
Profits
Sales
Presentation
Retail
Merchandise
Smile
Knowledge
Customer
Product
Attitude
Connect
Understand
Helpful
Positive
Customer Service

Customer Service Word Search

Type
Word Search
Description

DESK
TELEPHONE
INDEBUS
JOCO
SHARE A FARE
EMAIL EMAIL EMAIL
LOST AND FOUND
BUS PASSES
CALL CENTER
REGIONAL
RIDE KC
METRO
SERVICE
CUSTOMER
PHRASES
POSITIVE
CALM
ASSISTANCE
BREATH
ANSWERS
QUESTIONS
HAVE A NICE DAY
HOW MAY I HELP YOU
MY NAME IS
THANK YOU
MAY I SUGGEST
EMPATHY
WHAT I CAN DO IS
BUILDING RELATIONSHIPS
SMILE
UNDERSTANDING

Customer Service Week Crossword Puzzle

Type
Crossword
Description

Your most important communication tool when you’re on the phone is your _____. voice
Another word for internal customer is _____. coworker
Taking personal responsibility for a customer’s complaint is taking _____ o w n e r s h i p
You sound more relaxed and friendly when you _____ while talking on the phone. s m i l e
You start each call with a friendly ____ g r e e t i n g
Offering a customer additional products or services is cross-selling or _____. u p s e l l i n g
With angry customers it’s important to let them do this, _____. v e n t
A positive one will make your day better. a t t i t u d e
The annual celebration of the importance of customer service is _____. (3 words). CustomerServiceWeek
Customer complaints should be seen as _____ to improve service. opportunit
Delighting your customers means _____ their expectations. exceeding
When speaking with customers you should vary the _____ of your voice. Tone
The people you serve each day. customers
Anticipating problems, heading them off and alerting customers is being _____. proactive
Treat each customer as if they’re the _____ one you’ll deal with that day. only
Customers who have their complaints satisfactorily resolved tell an average of how many people? five
The most important customer service skill is _____. listening

Financial Literacy Word Search

Type
Word Search
Description

minimum payment
lender
late fee
interest
grace period
delinquency
credit score
credit report
credit limit
credit card
collection account
borrower
annual percentage rate
annual fee
withdrawal
transfer
transaction
service charge
overdraft
online banking
minimum balance
financial institution
direct deposit
deposit
debit card
credit union
checking account
Check register
Balance
ATM