ITIL 4 Crossword

Which is the practice that requires 'control'? (6)
A management practice is regarded as an organisation ________ (9)
_________ management increases the speed and accuracy of answers we provide customers. (9)
We need to promote visibility if we are to work together and ___________ (11)
Progressing Iteratively is a guiding principle that matches the practice of _________ ___________ (9, 11)
End to end visibility of the organization’s services is provided by the practice of Service _____ Management (5)
The General Data Protection Regulations mean we need to use the Practice of ___________ ________ management. (11, 8)
There are three types of practices: General, Service and _________ (9)
Relationship Management is what type of practice? (7)
A problem that has been analysed and has not been resolved is called a _____ _____ (5, 5)
Which practice provides a framework for building organisation resilience? (7, 10)